Fairfield by Marriott Inn & Suites Canton South — Hotel in Canton

The check-in experience, which included a warm, bright welcome, quickly turned disappointing when we walked into our room. The room was poorly cleaned. There was hair in the shower, the room smelled stale, and the toilet had grime caked on the seat. A few members in our group also found hair in their beds.

Despite the poor quality and attendance to maintaining a clean room, Phyllis, Marcy, Jason (or Josh) and (I cannot recall her name--she was a young black female with a very big smile) were amazing and very attentive to our needs and ensuring those issues were addressed. Their kindness, professionalism, and desire to ensure our stay was comfortable turned a 1-star quality stay into 4-stars. Each of the guest service personnel encountered, barring one who was quite rude and disrespectful, made us quickly forgive the state of the room upon check-in.

I was most impressed to see the humility of the management team (especially portrayed by Phyllis) to personally clean and ensure quality restoration of each guest room that was not properly cleaned before our check-in. Marcy and Jason made sure our group had what they needed to maximize comfort.

When we checked out, the lady that checked us in made sure my children had cookies packed go-to! That was very kind and a great conclusive quality customer service gesture.

I want to make sure they know that we were very grateful for their superior customer-service. I just advise that the cleaning crew receive additional training and a more detailed follow up before the...

Nice newer hotel. Very clean and quiet. Will definitely stay here again. 14Nov2017 Update: I'd like to reiterate this is a nice and quiet hotel. But over my last month of staying here, the staff here has missed servicing my room on two different occasions/two different stays. The first time, the operations manager called me and left a message apologizing for my room being missed, stating they mistakenly had me on "Going Green" on a Wednesday. The second time was just yesterday, 13Nov2017, when my room was missed again (apparent mix-up). This time I went back downstairs to complaint in person. The lady apologized to me and said they would let the operations manager know and provide me with extra rewards points. I did not get my extra rewards points and no apologies from the operations manager this time. Considering this was the second time this happened and I am a frequent stayer at this hotel, I was expecting a little more than last time. Not only that, they took my extra pillow from me today. I wonder if that was punishment for complaining? Well, I guess I can take my $2,000.00 a month I spend here and just go somewhere else. This sucks because I was really liking this place and some of the staff is really nice. But I am a Quality focused person (QA/RA for Medical Devices) and it matters to me the Quality of service I get. I don't mind paying for real good Quality, but I guess after my final two reservations I have already booked, I will take my $2,000.00 to what I hope will be a better...

Operations manager ,Anthony pico👎👎 Was extremely rude to me &my kids as we requested things through GXP , maybe I got treated badly, because his words I was a low tear member.

not sure why he feels like it's acceptable to call people mama. in messages 😒 but it's not and it's very unprofessional. ,,, Your housekeeper suck as well. Spanish lady that works the 4th floor. I don't care if you chose to hire someone that does not speak English. but for her to knock on the door with my kids and just barge in on my kids they were scared.

Just imagine if you're in a different room and housekeepers use their key to just go in your kids room. even with a D&D on the door. ,,, and the only excuse your operations manager has is they don't speak good English. That's fine but do everyone a favor. and keep them off the floors unsupervised. since they don't speak good English they should never be left by themselves right. ..smh...lol

Overall sucking management poor management skills. at this hotel,,, my reasoning for saying. this is because the general manager she is letting the operation manager talk and treat paying customers like trash. ,,,,, but I see things like this happening a lot in hotels especially when managers are allowed to hire friends & family or maybe they have a secret relationship going on as well.

I can't see any other reason why his behavior would...