Cinnabon — Restaurant in Ohio

I’ve been to this location a few times, due to early morning work, and have always looked forward to some warm mini cinnamon buns to help me through my day. Unfortunately this latest visit will be my last.

A co-worker and I stepped in line, my partner ordering the same thing I was going to. The lady behind the counter readily boxed his order up, and had him on his way. As I stepped up, the worker was boxing another batch up and asked what I would like. I said the same thing he had, referring to my co-worker. She looked at me, and said that they were all out after I just watched her box an order up. She explained to me that someone had already ordered 2 boxes of the minis before I had even been in line, and the man just so happened to be behind me. The employee eventually tried to explain to me that another 10 minutes for the next batch. I could not wait that long, and left empty handed with an empty stomach.

I believe this was handled incorrectly, when someone orders they should immediately be given their order and not allowed to shop around the rest of the gas station before returning for their items. Making orders with food in the display while customers are in line provides false hope that they will receive the meal they desired in a timely fashion. Also the fact that the minis ran out by 8am should be mentioned as you would think there would be more readily available, but I’ve noticed a few times now the employee specifically for the Cinnabon will not be present and another gas station worker has to...

I stop by here all the time to get something to spoil my girl with and it always pays off. Had to take 3 stars away because I stopped in and asked for 4 fresh cinnabon's (they had 12 fresh ones in the hot box) and instead I was handed a box of old stale cinnabon's that needed to be reheated. This just became my last time stopping at this location. If I wanted old stale I would have grabbed the box...

Usually when coming here we are able to pick from fresh cinnamon rolls. This time we were forced to pick a box, even though there were fresh rolls in the hot box. Got home, started eating them and they tasted stale and like mold. We had to throw out the 4 pack we purchased. Will not be going back. Extremely disappointed. We drive over 20 minutes to go tothis location....