Best Western Rose Quartz Inn — Hotel in Chester

If i could give them 100 stars i would! Stayed here one night with my two small children while we spread my pups ashes at our favorite stomping grounds! The front desk staff was INCREDIBLE she was soo sweet we got to talking abd told her where we wete going and she took down all our information and said if we werent back by dark they would come looking! I dont know any other hotel that has that type of courtesy! They treated us like family! The breakfast lady was soo sweet to my toddler and gave us everything we needed for our stay! While we were there we ran out of milk and when i asked if they had any for sale they were soo sweet and gave us what we needed from their fridge! I will definitely be staying here again when we come back! Best place in town! And the fire pit is a nice touch! They supply wood and you can have a little camp fire right by the hotel!

The rooms are veryyy clean! Showers are AMAZING that water pressure is something else! Those employees there deserve a raise! I have never had such amazing customer service but being from the area originally that a huge part of chester! This hotel definitely went...

Very dissatisfied with how this hotel is deceptive with their advertising. Their website shows pictures of a hotel with inside rooms and updated decor. We arrived to a dark, outdated motel with broken equipment all over the place. We reserved 3 rooms for our large family trip with our adult kids and their children. Rooms were not ready, the elevator was out of order with no signs of anyone attempting to fix it, the outdoor hot tub was closed due to broken equipment. Two rooms that were inside the hotel were large and had updated carpeting and furniture. The room my husband and I stayed in was across the parking lot and had doors to the outside. I don’t book hotels with outside access because I just feel safer inside. The room was so dark with minimal lighting. Dark brown colors and ugly moss green curtains. The hotel was undergoing a remodel, which is great but not noted in their website. Having to lug all luggage up the stairs was a pain with small children. The staff were friendly enough but this is not what they advertise on their website. We will not...

I really enjoyed our stay here this summer. I loved the campus layout, especially being able to park directly in from of my room.

The reception staff really made the experience pleasant and memorable. I was helped by both Tracy and Amy. On every occasion they responded quickly and courteously making me feel as if they sincerely appreciated my patronage.

During my stay I accidentally left a book in my room which had sentimental value to me. When speaking with them over the phone I got the sense that they would make every possible effort to find it. I felt they were genuinely concerned for my loss. Having assumed the worst with regards to my book turning up I was amazed when it showed up in my mailbox! :)

This level of service and care really made an impression on me and I will happily stay at the Rose Quartz Inn next...