Best Western Plus The Inn at Hells Canyon — Hotel in Clarkston

Assistant Manager, Phil Wendell, earned our vote for future GM of this amazing property. He deserves his own section of positive feedback regarding our stay here, so here goes: When I was deciding where to stay, I called the front desk number and was lucky enough to reach Phil. I asked him countless questions about his property, the BW Plus - The Inn at Hells Canyon property. In addition, I shared my safety concerns with him as I was planning to travel to Lewiston for the Larry McConnell Invitational Tennis Tournament with our teenage son. Unfortunately, my husband wasn't going to be able to join us so this was a real concern for me. Phil answered all of my questions and assured me that this was a safe place to stay and he was right! In addition to this, he inspired me to select your property by acknowledging our platinum status with BW and letting me know how much he appreciated us as loyal BW Rewards members. The way he conveyed this was sincere and welcoming vs. fake or over solicitous. I let Phil know there were some conditions relating to the outcome of the tournament, which may require us to stay Saturday night as well. However, I wasn't sure because I wouldn't know until the matches were played. He provided us with multiple options in order to accommodate our needs. Then, he wrote notes on our account so Dyan and Hollie at the front desk would be in the loop. This prevented us from having to restate everything we'd already discussed with Phil. When you've driven several hours that's the last thing you feel like doing! We finally met Phil during his shift on the 2nd day of our stay. He thanked us again for being platinum members and asked if there was anything he could do to ensure our stay exceeded our expectations. We hope he is recognized for his professionalism and dedication to excellence. As BW Rewards Members who've taken 7 separate trips around the world within the last 12 months, Phil and his team stand out as being the absolute best! Thank you, Phil! Housekeeping - Rachel and Erin in housekeeping were incredibly personable and helpful. They made sure everything in our room was well stocked and immaculate. This is so rare these days we wanted to give them credit and make note of it. Thanks Rachel & Erin! Incredible Breakfasts - Lois makes the best omelets and Michelle cracked us up when she referred to the plain potatoes vs. the bedazzled potatoes. When we asked what was in the bedazzled potatoes, she explained, "That's what I call the potatoes with red and green peppers and onions." She and Lois made sure everything was well stocked, the food was hot and kept the dining area spotless! Front Desk - Hollie and Dyan were both welcoming when we called prior to our arrival and once we arrived. Dyan went the extra mile and figured out how to access and apply both BW $50 credits we'd earned this month. It may sound simple, however, this was no small feat as the email from BW was sent from BWR_Customer_Service@cs.bestwestern.com instead of the usual address BW utilizes. I called the 800 number and Dyan completed her own research and together, we were able to solve the mystery. The important thing to us? Dyan didn't give up until she resolved the issue 100%. Front Desk (cont.) - Hollie served our son fresh made chocolate chip cookies and referred us to some wonderful local restaurants the first night we arrived. Her recommendations made us feel more at home in a place we'd never visited prior to this trip. The only thing we wish all hotels would add to their checkout process: A way to compensate their staff! We don't carry cash so it would be wonderful if you'd add a tip line for each department upon checkout. We would have tipped the breakfast staff, housekeeping staff and the front desk if your checkout process had allowed it. It's 2025 and most credit card transactions provide a tip line. However, most hotels do not. BW could pioneer this concept for all hotels and set the trend... Would recommend this beautiful property to...

We recently hosted a family memorial gathering at this hotel, which included using a community room. During breakfast in the lobby, a front desk agent approached us, visibly upset, insisting we calm our children who were playing, admittedly energetically/loudly, in a nearby area. This interaction embarrassed us in front of our family and greatly upset my daughter, causing her to cry and feel too frightened to participate in further activities. She didn’t want to leave the hotel room afterward feeling embarrassed to be seen in public areas. It took some time to reassure her that the admonishment was aimed at my parenting (which I still feel was not wrong in that setting), and not her behavior.

Given the casual setting of the hotel lobby, where dogs were allowed and guests wore pajamas, the staff's reaction seemed overly strict and possibly based on personal irritation rather than any real disturbances. This was not a restaurant where waiters need to get to tables and was not an adult’s only area of the hotel during quiet hours. It was a free limited cafeteria style breakfast area, and we didn’t have much of a choice to bring our children while staying for the memorial and associated events.

This experience leads me to not recommend this hotel for families, especially those with energetic or special needs children. The staff did not seem accommodating of children's natural behavior in public spaces.

It’s a shame because apart from this experience with this single employee the other staff were very nice and the room was excellent. It seemed fine for adults, but I wish they were more kid friendly and this employee's angry response would make me hesitate to say anyone should stay with children here. I am primarily leaving this review because I think it’s unacceptable for staff to make a child cry through showing anger at thee children's behavior. There were other ways to handle this situation even if the staff thought my parenting decision to let the children play in the area was not appropriate than to admonish us all publicly/angrily in such a way that made...

Very rude management. My home burned down. A person I know, but was not a paying guest there, had a verbal disagreement about something. I don't know what about. Long story short, i was asked to leave in 30 minutes. I do not control adult people or what they do or say. I was the Only guest staying due to ZERO rentals locally while still waiting on fire insurance to follow through. Still without a home to this date. Best western needs to consider hiring more experienced and mature adults to run their motel. The boy running it obviously has never had any Real Life Experiences with people and the human condition called life. An adult with life experience would know that you dont just kick a pre paid quiet guest out due to the public and just because a guest talks to a public person they may have attitude problem with is not a good human response to attack the disabled 51 yr old lady and kick her out because the manager has a really bad EGO problem. Send him to life training for another 15 yrs and give him a family of 6 to care for and you will have a decent human being who by all rights will then know the human condition . Very nice building all the other staff was great. But that was a horrible choice to represent the brand. Terrible a unknowledgable brat.... May he grow up and face a tragedy such as i am still enduring, with some learn dignity, grace and less about his Own status quo... He is putting his generation to a disgrace.. Sorry Best Western, I would've been a king suite renter for over a yr and i cleaned my own suite. I wanted to. It felt homey until the boy...