La Quinta Inn & Suites by Wyndham Clinton Historic Route 66 — Hotel in Clinton

My family and I are moving cross country. We were planning a stop in Elk Cith, but couldn't find a pet friendly hotel with an open indoor pool, so we took a chance with this hotel a bit further down the road.

Upon arrival, property seemed nice, had plenty of parking and also nice big area for trucks and vehicles pulling trailers. Which was great cause we had 2 vehicles, one pulling a travel trailer.

Entering lobby, it was clean and inviting. Was a little rowdy in there, due to the bar being in lobby, which was no big deal. I speak to receptionist, informed them of our 2 room reservation and we had pets. Here is where it was semi confusing. We had 4 pets, 2 for each room, and was told there was a $100 fee. Employee asked "is that okay?" I jokingly said "well I dont really have a choice" She then said, "well how about $80" to which I agreed to.

I double check the hotel website later that night and it states $25 nightly fee for up to 2 pets. So in my mind, Shouldn't it have been $50 fee for both rooms, little confusing...

Got into both our rooms, and everything seemed clean and comfortable. In 1 of the rooms, we opened the fridge and found a dead bug... no big deal, just cooling some drinks. But then that same room, late at night my son claims he saw a bug on one of the beds. We didn't see it, but he was slightly freaked out. He agrees to sleep in other bed and all seems well. Until a bit later that night, while in bed, a bug came crawling along the bed again! My son's grandpa saw it and took photo, him not worried about it, didnt say anything til morning.

In the morning, we had breakfast, which was decent for a hotel breakfast. We check out and I told the front desk lady about the bugs and said "Im sorry about that" took a picture of the picture that we took and check us out.

Long story short, based on our experience...

Visually clean hotel, good parking, decent pool (which out kids enjoyed), confusing hotel pet fee policy/ charge, risk of having insects in your room, did have nice big grass area to walk pets.

Based on experience, stay was okay. But would not stay here again if had a choice based on...

our refrigerator went out sometime during one night of our stay. We had just purchased some food which was in there. The next morning we found the food was bad. We spoke to the front clerk, who really appeared to be clueless of what to do. She promised her manager would contact us, but we never got a call. On top of that when I went to check out I asked for a bill, and the young lady told me I should have got one when I checked in. I have stayed at alot of hotels and always get the bill on the last day, because maybe I have purchased something while I was there and put it on the room. She did not seem to be able to comprehend that fact. So she gave us a receipt which was for one night instead of two. I was more than happy to get that as it was her mistake, even though I tried to explain we had been there two days. So I left. When I got home I looked at my credit card charges online and saw that I had been charged twice for the two nights. My wife called and your 800 number and was first told to call the hotel and speak to them about it. Well we knew that would be wasted breath because of her not knowing anything to begin with. So then they said the best they could offer us to to dispute the charges with our credit card company. I do not understand why I should have to get on the phone with my credit card company to resolve your issue. I understand if the young lady did not charge us correctly, but she could have least called us to tell us that she was going to charge us for the two nights instead of one. She had our phone number because I gave it to her. I really think you should think about training your young people how to manage the front desk if that is the job you are hiring them for because she is a prime example of someone who needed it. I think that the management there just wanted to fill a spot which is sad. One of the duplicate charges did fall off my credit card statement which the only bright spot...

7/13/2025 Our family of 4 and our dog checked in around 10:30 pm and the first thing we saw was a cockroach, which was enough for us to decide to leave immediately. While bringing our bags back to the car, we saw another one on the outside of the building.

We booked through Hotels.com, who agreed that cockroaches are unacceptable and said all they needed was a verbal authorization from the hotel to cancel and process a refund. Unfortunately, hotel staff was unwilling to help when they called.

The man at the front desk first told Hotels.com to "call back tomorrow,” then changed his story and said everything had to be done by email. He refused to give us the name of the manager, and seemed far more concerned with serving someone sitting at the bar than helping us. We told him if he could resolve the issue then and there, we wouldn’t feel the need to write a review and wasn't it better to handle it now than have an unhappy guest have to reach out online. He ignored that and only reluctantly called who we assume was the manager after I said I could knock on doors as well as leave a review (I was upset at the moment and didn't handle it perfectly but genuinely hoped to resolve things fairly). Said "manager" also refused to approve the refund even though it just required a verbal OK to hotels.com.

Hotels.com has now escalated it and sent an email on our behalf, but this entire experience was frustrating and unacceptable. Between the roaches, the lack of accountability, and the staff’s attitude, we strongly recommend staying elsewhere.

Wyndham I’m sure this isn’t the experience you want associated...