The Lighthouse Resort — Hotel in Danbury Township

On August 31st 2019, my 4 year old niece and I checked in to room 215 at the Lighthouse Resort located in Marblehead Ohio for a family weekend within the Lakeside community. We are lakehouse owners locally and have been frequenting this community for over 25 years. To be specific, I live in Cincinnati, Ohio and my niece lives in Chagrin Falls, Ohio. Prior to our stay at your establishment we both stayed the previous 10 plus days within our separate residences up until August 31st, at which point we checked in to the Lighthouse Resort. We had a pleasant stay; however, upon preparation for my checkout (which took place at approximately 7:45AM on September 1st), I noticed visible bites appearing on my face, neck and arms. As bites continued to appear as the day progressed I realized they were bed bug bites. I contacted the manager at the Lighthouse Resort, who was less than friendly toward me and my concern. She indicated that she would be contacting a professional exterminator to investigate my concern further. She questioned my job title and credentials for identifying the bites that I had inherited from my stay at the Lighthouse Resort. She strongly suggested that I seek out a medical professional for a formal examination and diagnosis from someone from whom she deemed to have the proper credentials. At this point she indicated that upon the completion of this task as well as the professional exterminator review, she would discuss providing a refund to me, as I had requested, in the amount of 190.97 USD. I complied with her recommendation and visited the Magruder Hospital-Urgent Care. I was seen on 9/1/19 by the attending medical professional on site. The diagnosis provided to me was “bed bug bite”. I was given a steroid at the office and prescribed anti-histamines for continued itching and discomfort. Upon returning to the Lighthouse Resort on 9/2/19 to provide evidence of the treatment, I requested a sit down meeting to discuss this matter further and my requests for remedy of the impact that this hotel stay has now had on my health and family. Initially, I was refused a sit down discussion with the indicated hotel owner and manager. Additionally, she then went on to threaten to call the police on me, her customer,who was asking for assistance, if I continued to wait for her to be available. She refused to provide evidence of the extermination examination as well as refused to provide me with her name. At this point in time, the indicated hotel owner and manager told me that the police would be on their way to discuss this matter further. I informed her that I would wait patiently in the lobby for them to arrive. I then received guidance by the hotel desk receptionist to go to room 125 for a conversation. She paused for me to begin discussion and immediately she interrupted me multiple times. I asked her if she would like to speak first and have me listen instead. She indicated that she would. I sat there quietly and listened to her perspective. I asked her politely to allow me to speak uninterrupted as I had just allowed her moments before. She told me she could “listen and talk at the same time”. The conversation ended with her emphatically stating that she would not be offering anything to remedy the situation and that if I didn’t leave the property she would call the police on me, the customer. She also threatened me that if I were to write poor customer reviews of their property online that she would seek legal action against me for “slander” and stated that “that is not something you want to mess with”. There are a pattern of reviews dating several years back that call out poor customer service, low say/do ratio, chronic cleanliness issues and a continued infestation of bugs, mosquitoes and black mold. This property needs an investigation of it's cleanliness, how it being managed and whether or not it should still be a public offering in it’s...

When my husband and I got married, we decided to book a room at the lighthouse resort. Huge mistake. As I made the reservations the employee assured me that the pool would be open. It wasn't. They did open it for us after having to argue with them. The other guests were despicable. We are in the pool and these completely wasted (at 10am) jerks are sitting at the table, loudly joking about what raping a handicapped woman would be like. That is not the hotel's fault. It was just mentioned in my review, so you know what kind of customers show up.

Oh, the room. Wow. The room. It was a decent size. The bathroom and kitchen was clean. The bed was clean. It was the intense physical pain that came from laying on the mattress, that I had a problem with. We played in the bed for 5 minutes and my head, neck, torso, and hips hurt. Imagine stepping on a Lego, or a 3prong cord with your bare foot. Now imagine that pain all over your body. That is what it was like to lay in the bed. We were actually flipping a coin to see who go to sleep on the the loveseat. Yes, that was our wedding night. It hurt to just sit on the bed. Do you think it was possible to actually do what is supposed to be done on a honey moon? The bed c**kblocked us. I told an employee how uncomfortable the bed was and they said, and I quote "Oh we get that complaint all the time." If that is a common complaint, you would think they would return the mattress filling to the rock quarry and replace it with, foam and cotton and you know, normal matress filling. Don't get me wrong, I had a blast in Marblehead. My fondest memories were when we were not in that hotel. I said for a couple years that we would never ever go back to this hotel.

Then, we experienced the joy of welcoming a beautiful child into the world. That was when I decided one day we would return. I think we might consider going back when our child goes through an ungrateful teen phase. We will make him sleep on one of those devil beds. Just so he knows how good he has it at home with a real bed to sleep in.

Yeah, this place has a view of the lake, but it is not worth the...

This place is DISGUSTING, THE STAFF IS RUDE, AND THERE IS NO SUCH THING AS MANAGEMENT HERE. My main complaints are there no fitted sheets so the flat ill fitted sheet moves in the night and your leg touches nasty hotel mattress, paint in the bathroom is peeling off the wall, and there is mold black mold by the AC unit. The sheets were like 5 thread count very scratchy and uncomfortable. We talked to other guests and they were also upset with their stay. One man told me that he believed it was a $40 a night hotel. I agreed. Dont come here with your family. You won't sleep and will be disappointed with everything. The freaking wifi doesn't even work. The breakfast isnt included. They give you a voucher for $7 off your breakfast not free, you still have to pay $9 a person. Mark my words. If the rest of the world caught on fire and this was the last available place to stay, I'd kick it in the woods. Do not by any means bring your family here. The disgusting part is this hotel is the fact that they have no smoking signs on all the rooms but it smells like cigarettes. The "owner" is a liar. She told me that the owner would call me and that they were off site. She then she told my husband she was the owner. Her name was Kim. When I confronted the "owner" she hid from me in back then took jabs at me saying that she wanted to evaluate me at my job?!?!?!? IM ON VACATION NOT WORK. As someone who has worked in the medical field their claim that fitted sheets are more sanitary is BULL shes cheap and won't buy fitted sheets. That's the real reason. Hospitals have plastic mattresses. Not cloth. Gross gross gross. Take my word for it...