Best Western River City Hotel — Hotel in Decatur

My family and I stayed at this hotel for two nights, we made reservations over the phone. We reserved a room with two double beds and were told we would defiantly get the room we requested. After driving 10 hours from Michigan to Alabama we arrived at our hotel. When we checked in we were told there wasn’t any rooms available with two beds so they put us into a room with one bed and the room was also handicapped, we then told the staff that this room was unacceptable and we would need a bigger room considering we had three people. They then put us into a room with a jacuzzi tub and one king sized bed. We then decided that we would just have to make the room work. When tried out the jacuzzi tub and when we turned the water on a ton of dirt and hair came up out of the jets and it was clear the tub had not been cleaned... We pulled our sheets back to go to bed and the sheets were dirty with hair and stains all over our bed. We called the front desk and a women came up and changed the sheets she was such a great help! The room was so dirty it was clear to us that our room was not cleaned as it should of been. The second night we stayed we had no water or use of a bathroom for over an hour. The hallways reeked of marijuana smoke and all night long somebody was knocking on our door and running away. This hotel is terrible I wouldn’t even let my dog stay here! NEVER AGAIN will I stay...

My children and myself and my cat and dog had to flee florida to try to take shelter away from hurricane irma.we stayed here at best western at Decatur Alabama. Let me just say if you ever have to flee like i did or you just need to have a place to stay on vacation or a road trip you will not go wrong i can promise you that..this hotel has a hot breakfast every morning eggs potatoes sausauge/ bacon biscuits and gravy waffles cereal toast bagels yogurt bananas cream cheese juices coffee everything you would need and very fresh and fully stocked the hotel was full with guest from florida or just traveling but the hotel ran very smoothly.the rooms are very clean and modern air and heat great fridge microwave in room also.there is a ac laundry room if you need to do laundry front counter has laundry soap.there is also a pool and plenty of parking with local stores resturants and churches within 2 miles.and did i say clean ..no kind of bugs..no bed bugs ants roaches spiders nothing..evertone is super helpful and super friendly just that sourhern charm we should all be like these wonderful people...and ofcourse all this is made possible because the lovely lady manager makes it a point that everyone is happy..i can not speak any louder when i say you will be happy to stay here and i will visit again also.so yes a give a perfect score and thats really hard to earn!!!!from...

I have stayed in hundreds of hotels in my life but this has to be the worst ever. When I checked in I told the lady at the desk I work the night shift I understand that you have construction going on on your hotel but I don't want to wake up to saws and hammering going on below or above me she put me on the top floor and assured me that if anything disturbed my sleep to let her know and she would take care of it I went in that night worked 13 hours got back to my room got a shower laid down twenty minutes full on construction right below me I called the front desk she assured me that she was taking care of it twenty minutes of sleep is all I got because she never took care of anything when I got ready for work that evening they were still banging and sawing I asked for a refund for Tuesday anyone want to guess what they told me $348 for three days I'm going to upload pictures of the hotel because I think it's my duty to let people know what to expect when staying there so they aren't robbed for $350 there is absolutely no water pressure and the hotel smells like big spray The courtyard Marriott is the same price and a much nicer cleaner quieter hotel which is why I'm here now IF THE OWNER WOULD LIKE TO REFUND MY STAY ON TUESDAY I WOULD BE WILLING TO RETRACT THIS...