Emory Conference Center Hotel — Hotel in Decatur

The staff and accommodations are exceptional. It is less than five minutes from Emory University Hospital system, with convenient shuttle service if you should need it. I would also like to express my sincerest thanks to everyone with this review... This was not a leisure stay, it was specific ...to be near my sister at Emory Heart and Valve Hospital during one of the most difficult times my family has had to experience.Their professionalism, their knowledge to help us navigate the area, and their genuine compassion, truly helped us get through this time. Ebone, and all the front desk staff, were extremely knowledgeable and more-than-diligent in their efforts to ensure that we were able to change our room accommodations to include my elderly parents (last minute) with the least amount of stress. Daphne, the manager on duty, also made time for us. She was empathetic, assuring us that she personally amended several initial reservation charge mistakes. If you book at this hotel, you will also have the unique benefit of Mr. Watson to help you with the specifics of your amenities, shuttle accommodations, directions to wherever you must go in or outside the hotel---you-name-it. Daron, who provided shuttle service to and from the hospital for my parents on one occasion did so with a kindness and care that we are extremely thankful for. Every one in the dining room (a beautiful and peaceful place to eat) took the time to converse with us, laugh with us and made us feel at ease with their kindness and graciousness. Dining in the "Club room" was also a blessing as we met Brandy, miss Wanda Alanna and Mr. D'Souza. They also provided us with exceptional service, patiently helped us chose from the menu and made our evening less anxious....less sad. Brandy for your hugs and heartfelt words.... thank you from my heart. Our room was spacious, clean, smelled wonderful, and had everything we needed, with comfortable beds and a perfect-sized bathroom. If you are staying in this area, please consider this facility as it and it's staff are a win-win- and MORE. The Mash...

I want to state up front that I am not a princess. I have stayed in my fair share of terrible hotels with missing locks, bugs galore, lingering cigarette smoke smells, cigarette smoke coming in from the room next door, mold, leaky AC units, brown water, no running water, only cold water, etc etc etc (granted I wasn't paying nearly $200/night, which is kinda the point of this review)

But even so, I'm fairly willing to let a lot of things go. Like when I walked in and there were no nightstands, I pulled out the ironing board and set up next to the bed.

I didn't even really have an issue when a giant roach emerged out from the balcony door and ran under the desk. I simply called the front desk (using my cell phone bc the room phone didn't work) and asked them to deal with it; they weren't able to capture it but was nice enough to leave the bottle of bug spray so I could aim and spray if it came back out. Also, didn't have a problem when they didn't really clean the room (only made the bed and removed the dead roach).

What I DO have a problem with is a roach the SIZE OF MY THUMB running on TOP OF ME while I am IN BED. I was lying on my side, watching Netflix on my phone, when I saw something brown skittering across my shoulder out of the corner of my eye. Not thinking it was a roach (why would I assume there was a roach in my bed???!?!?!?), I wondered, did the granola bar fall out of my work bag? I sat up and kind of moved the cover and HOLY MOTHER OF GOD IT WAS A ROACH!!!!!!!!!!! I screamed bloody murder and called the front desk. I can't even imagine the horror if I had already been asleep (eggs in ear and such).

I honestly don't remember what happened next except that I moved rooms and took sleeping pills to fall asleep.

The nighttime hotel staff was extremely kind and understanding and didn't charge me for the Advil PM.

They also didn't charge me for the night of the roach in the bed issue.

So, excellent customer service, but rooms need furniture...

Not great, shady upgrade practice, and spiders. I am really disappointed and frustrated with my stay at Emory Conference Center Hotel. I reserved a room at this hotel to attend a conference nearby. My travel requires me to request government rates for billing purposes. ECCH took my reservation over the phone. At that time, I requested a government rate room. They had a room and I made the reservation. However, they subsequently upgraded my room to an end room, which carried an upgrade charge and exceeded my government rate cap. I stayed there without knowing of the upgrade.

Unfortunately, I didn't notice the overcharge until I went to file my reimbursement paperwork the day after departing. When I called the help desk to get assistance with correcting my bill, I was told rather rudely that my room was upgraded and I should have noticed this when I checked out. They said, and I quote: "That's on you." I've also included a copy of the receipt they gave me. Notice it says nothing about an upgrade--just an inflated charge. Government rate was $159 at the time of my stay. I called several times and left several messages, but to no avail. As a result, I absorbed the extra cost.

I usually operate from a position of trust, so when companies like this take advantage of that, I go out of my way to make sure others know about it. My upgraded room also came with living Halloween decorations, i.e. live spiders and webs that covered my room's entrance. I've included the pictures. Originally, I took them to share with my wife, since I was mildly annoyed that one of their staff members pointed it out to me, said they would notify management, and two days later (when I checked out) it was still there. Obviously, I'm much more annoyed, since I learned I paid extra for it. Another bonus I got with my room was an already opened coffee packet, yuck!

If you stay at Emory Conference Center Hotel, watch your bill and bring something to take down the webs, otherwise,...