The Black Hair Experience — Local services in Decatur

We visited this black owned establishment on Sunday, July 31, 2022. I made a reservation prior to for 3 PM. They’re only open two days a week on Saturdays and Sundays, which is limiting. Upon arrival we parked in the plaza area. Upon arrival the outside windows have nice photos showcasing The Black Hair Experience. Once we entered the building, we were greeted by an employee who scanned the QR code on my phone for the ticket. I did have to sign an extensive waiver. There appeared to be many displays around the building which made for great photo opportunities. They also had a little store which was selling various products. It was called retail therapy and included products from black woman owned businesses. Once we signed the waiver, we were free to take pictures as we chose. They had several rooms including two rooms for little girls to uplift and celebrate their hair and black culture. There was also an old-school couch which had black sitcom family photos above it as if you were at grandma’s house. From first impressions, this establishment looked clean, modern, and well maintained with the props and difference photos sets. There were a couple of areas in the front where patrons could be seated. There were helpful black hair facts on a gallery wall, which was a great photo opportunity. This was also a great learning opportunity for the origin of some black hairstyles, and our black hair as a cultural icon. There’s also a huge gallery wall of various black hair magazines, showcasing a variety of legendary and historic hairstyles from our community. This includes new hair trends which set the tone globally for even non-black women. There was a classic kitchen stove and chair prop set, which featured hot combs and irons that we used to flat iron and straighten our hair with in the kitchen. One of my favorite exhibits was the hair braid swing, which had The Black Hair Experience written on it. This was a very unique photo opportunity with braids as the swing handles. Also the background behind the swing was braids in various different colors. There was a “black hair been popping” neon light setting which featured black women hairstyles on a gallery wall, and this was also made in pretty good lighting. There was a hair scarf wall which stated “it’s a wrap”, and had various scarves wrapped in different styles. There were other unique photo sets including a product junkie set, which featured a bunch of hair product bottles hanging from the ceiling. I wasn’t quite sure how to use this as a photo opportunity, but it was still creative. It wouldn’t be The Black Hair Experience without an edge control exhibit. It featured a jar of edge control, and a statement on the wall which stated “keep a squad that will hold you down like edge control”. Other unique props included salon chairs/stations to take pictures as if you were in the salon, and a beauty store with beauty supply products. Many black women have experienced going to both of these various establishments for their hair care needs. There was an “it’s the hair for me” exhibit that had rollers in a huge tub. They have positive affirmation slogans on the walls such as “my hair is a whole mood”, “it’s the hair for me”, and “black hair is art”. One of my favorite exhibits features flowers on the wall, and it says “give black women their flowers”, which is a beautiful exhibit showcasing the beauty of black women’s hair and us as a people. The Black Hair Experience also allows you to take sharpies and write affirmations on the walls about what you love about your hair, which is empowering. There was black hair bingo on the floor with scrunchies. This was a cute little activity that I’m sure most black women can relate to! There are also other prop exhibits towards the back of the place that showcase big hoop earrings, a little girl’s room with posters from old magazines, and an old clear telephone room from the 90’s. Just seeing these exhibits brought back nostalgic memories. I would recommend this black owned business if you would like to celebrate your...

I visited this place yesterday (ATL LOCATION) with my two friends & it was not as we expected. For $28 per person, I would expect for there to be a more interactive experience. Not only was the experience not interactive, the lady at the front desk kilt the vibe. She lack hospitality & was not welcoming at all. We had the place to ourself and all she did was sit at the front on her phone the entire time with her face frowned up. After her encounter, i honestly no longer wanted to be there but I already paid. On to the next, the exhibit was cheap. In the bead room with the mirrors the beads fell off. At one of the exhibits the backdrop and the floor to the backdrop wasn’t even together. For this to be a photo exhibit, the lighting was terrible. Many of the bulbs were out and the only lighting in the building came from the ceiling and they were dull. I did get a few a good pictures but none that would actually wow me. I visit many places often and this was not my first museum, as an African American woman, I would want for our businesses and exhibits to be top tier. This did not match the energy as provided through the website or social media platforms. I will be in contact with the Better Business Bureu in reference...

If i can give no stars i would! Very bad customer service, no one answers the phone! But someone can send you to voicemail if you “call too many times”, no communication whatsoever not sure what the phone number on file is for, b/c if you have any type of emergency or a reason beyond your control for missing the experience or being delayed just flush your money down the toilet!! They are more focused on their Instagram presence than actually replying to paying customers in emails! Horrible, as it shouldn’t take a week and some days to finally get in touch with someone to reach a resolve. Leave you for days on end with no replies and following the voicemail instructions and texting your running late? Don’t bother, you get no response or acknowledgment so don’t waste your time showing up! Would’ve loved to enjoy and experience this establishment but with the way customer service is I’m glad I didn’t! A simple Answer/Call back or Text stating that it’s okay to come in the later time texted would’ve sufficed but because I received no response and no one picked up the phone and I didn’t just pay for an Uber to just show up at a time I did not book for I’m in the “wrong”, Keep my money I am so done… BetterBusinessBureau...