Massanutten Resort — Hotel in Elkton

Im certain there will be an abundance of low reviews from my family this week My mom is the primary owner at this resort and has been since 2009 We have grown to love the resort we have seen employees come and go Starting as a owner of Woodstone & now an owner of RegalVista not 1 side but both because our yearly stays have increased with family Not only have we all over the years insisted friends and family book here we've come off week as well Stayed for holidays & quick get aways Not anymore after the experience this week 7th-14th Mom is 78 yrs & loves this resort she is so understanding & forgiving she will still continue to stay because shes committed & loyal that way The trips give her so much enjoyment with her family But after how she was treated they should all be ashamed No guest recovery skills other than-I'm sorry you went through that If you have or do own a time share you understand the investment meaning the amounts youve contributed to a unit There are 52 weeks in a yr & each week of the same unit is owned by someone different on this property that's a lot of mortgages maintenance & transfer fees out of pocket every yrs so why is HK and ENG not inspecting units before arrivals Bathrooms should not be dirty upon C/I nor should patio/shower doors not operate properly nor ants in the kitchen ice dispenser not working pullouts dirty wasp nest on patios-it's time to screen the porches u have the money We should arrive with units fully stocked with all necessary components HK Mgr never showed up as promised to inspect unit which explains why the unit wasn't ready for guest With all of this it hurts to see racism but it was here this past week So many issues with guest recovery-there was none The biggest concerns was being accused of trying to scam the Waterpark & the Cookout upsaling food by not allowing you to order from the items listed To explain Waterpark tickets were accidentally taken home by a family member who couldn't stay the week Our family confirmed with the concierge desk after no answer at the Waterpark if having a photo of the tickets would be accepted YES was the response plans were for Thur but we found out Wed not the 3 days ago during arvl that the Waterpark was closed for maintenance issues & unsure if it would open Thurs as advt at C/I We called for the hrs Wed & found we had to call Thurs am if it would be open it was not & would not be until Sat we had plans Sat & didnt make it so C/O day was the only time After all the issue during the week we asked for a 1pm comp late C/O & was given so much resistance we got 1230 At the Waterpark the agent refused the photo tickets accused my 78 yrs young mom that she could have used them the day before Family members were offended and questioned staff in her defense SEC was called my mom had to be driven back to the FD who were also resistant to recover the situation but eventually gave my mom new hard tickets after they were told a video was made of the incident This was all so the great grandkids wouldnt be disappointed As for the property's restaurant we attempted to order the only chicken strip item on the menu it was list on the kids menu with no age restrictions or requirements listed We inquired the portions and confirmed we'd like to order it was then we were told we had to be 12 or under when questioned the service was snippy and unhelpful with no options other than we can make it an adult meal with an extra strip for extra $5 that's a lrg upsale for 1 more strip We inquired with MOD who explained the price was kid based for families & could not be sold to adults after both side expressed their views we were given the option to keep the kids portion at $2 increase for it being an adult which is what we wanted a kids portion we don't need extra food we're not eating The concern was only why we couldn't order what the menu offered The resort has dropped the ball Owners are how u stay n business WoM saves in ads Recovery and Guest serv training needed every dept We met with Sales voiced owner concerns recovery should have...

Im certain there will be an abundance of low reviews from my family this week My mom is the primary owner at this resort and has been since 2009 We have grown to love the resort we have seen employees come and go Starting as a owner of Woodstone & now an owner of RegalVista not 1 side but both because our yearly stays have increased with family Not only have we all over the years insisted friends and family book here we've come off week as well Stayed for holidays & quick get aways Not anymore after the experience this week 7th-14th Mom is 78 yrs & loves this resort she is so understanding & forgiving she will still continue to stay because shes committed & loyal that way The trips give her so much enjoyment with her family But after how she was treated they should all be ashamed No guest recovery skills other than-I'm sorry you went through that If you have or do own a time share you understand the investment meaning the amounts youve contributed to a unit There are 52 weeks in a yr & each week of the same unit is owned by someone different on this property that's a lot of mortgages maintenance & transfer fees out of pocket every yrs so why is HK and ENG not inspecting units before arrivals Bathrooms should not be dirty upon C/I nor should patio/shower doors not operate properly nor ants in the kitchen ice dispenser not working pullouts dirty wasp nest on patios-it's time to screen the porches u have the money We should arrive with units fully stocked with all necessary components HK Mgr never showed up as promised to inspect unit which explains why the unit wasn't ready for guest With all of this it hurts to see racism but it was here this past week So many issues with guest recovery-there was none The biggest concerns was being accused of trying to scam the Waterpark & the Cookout upsaling food by not allowing you to order from the items listed To explain Waterpark tickets were accidentally taken home by a family member who couldn't stay the week Our family confirmed with the concierge desk after no answer at the Waterpark if having a photo of the tickets would be accepted YES was the response plans were for Thur but we found out Wed not the 3 days ago during arvl that the Waterpark was closed for maintenance issues & unsure if it would open Thurs as advt at C/I We called for the hrs Wed & found we had to call Thurs am if it would be open it was not & would not be until Sat we had plans Sat & didnt make it so C/O day was the only time After all the issue during the week we asked for a 1pm comp late C/O & was given so much resistance we got 1230 At the Waterpark the agent refused the photo tickets accused my 78 yrs young mom that she could have used them the day before Family members were offended and questioned staff in her defense SEC was called my mom had to be driven back to the FD who were also resistant to recover the situation but eventually gave my mom new hard tickets after they were told a video was made of the incident This was all so the great grandkids wouldnt be disappointed As for the property's restaurant we attempted to order the only chicken strip item on the menu it was list on the kids menu with no age restrictions or requirements listed We inquired the portions and confirmed we'd like to order it was then we were told we had to be 12 or under when questioned the service was snippy and unhelpful with no options other than we can make it an adult meal with an extra strip for extra $5 that's a lrg upsale for 1 more strip We inquired with MOD who explained the price was kid based for families & could not be sold to adults after both side expressed their views we were given the option to keep the kids portion at $2 increase for it being an adult which is what we wanted a kids portion we don't need extra food we're not eating The concern was only why we couldn't order what the menu offered The resort has dropped the ball Owners are how u stay n business WoM saves in ads Recovery and Guest serv training needed every dept We met with Sales voiced owner concerns recovery should have...

If you are looking to enjoy a nice vacation with plenty of activities I will say this is overall a nice resort. DO NOT DO THE TIMESHARE EVENT!!!! Here’s why!

My family and I stayed here from Thursday to Sunday for the July 4th weekend. Initially we booked because I have a friend who has a timeshare here and a rep called on behalf of her as a referral invitation. It was ONLY $99. Of course we will attend for that price. We also received free water park passes as well as our $99 back on a visa gift card upon arrival if we did the timeshare event. I didn’t have a problem with that since we did try that out 5 years ago and the prices were great but we just weren’t ready. This time we actually contemplated buying one. The only reason why we DID NOT is because our tour guide COLTEN OR COLTON LANDES informed us that we were going to go view the condo before we noticed his coworker jumped in the car with him and had another car following us. Why? Because his coworkers car was broke down so he had to do the tour with him as a partner. We never went to the condo. Instead we went to see the scenic overlook that we already viewed the day before. The only reason he took us there is because the family that was touring with his coworker hadnt seen it. What does that have to do with us? He said we were going to see the condo not be a ride along for another family and coworker. Strike one! We finally go view the condo and he says it was going for $35k at $200 a month payment. I asked what was the interest rate and he said 17%. I mentioned that made no financial sense. It would be higher than $200 monthly. Strike 2. Moving along we go back to the lobby where they start pitching the sale and he brings up the pricing for our unit and it said it was $729 a month. Again, I was correct because what happened to the $200 he mentioned smh. He also kept mentioning “if you want to get your gift (the $99 gift card that we paid for attending) we have to listen to him! He also mentioned to us that “there are single parents that can afford it so we should be able to as well”. Strike 3. That was an insult. What he didn’t know is that he was talking to a family that makes well over 6 figures a year but his sales pitch sucked!! He didn’t know how to sell it. He wound up just staring at us when we challenged the information he was giving us that didn’t make logical sense. We asked what is it that we were still doing with him since he was just staring at us. He said since you don’t know what you want to do you can just leave. The tour is ended and you won’t get your gifts and you’ll be paying for your entire stay! Needless to say we politely cussed him out in a professional manner. He stated he didn’t need to be professional because he didn’t work in customer service. He’s stupid. Sales is customer service! I reported him to two different managers including corporate. He also seemed to be under some sort of influence. Like some sort of “upper”. He will also be undergoing a random drug test according to corporate. We don’t buy into it THANKS TO HIM!

The condo was nice for my family of 4. The downfall is the tv in the living room kept losing signal through the day and the unit had no AC! Mind you it was 86-90 degrees this weekend. They sent maintenance out but the issue was never resolved. No fan was ever given either. The living room had a ceiling fan so we had the kids sleep there to keep cool. Other than that the condo was nice with the pleasure of having the deer greet us at our door every morning. That was nice to see.

The resort itself is nice and the staff are pleasant but it’s the sales staff that are from a different type of disrespectful and rude planet. Do not buy into it!

This review would have gotten at least 3 stars if it had not been for the tour guide we had from he** and the condo not having AC.

FYI : after we made the report our $35k condo dropped down to $5k for our experience with a $200 down payment and a monthly payment of $94 according to the lady we spoke with at corporate. What does the big price drop tell you?...