Red Roof Inn Cincinnati Airport-Florence/ Erlanger — Hotel in Erlanger

The rooms are nice, but the staff are clueless and unwilling to accept responsibility for their errors. When I arrived they didn't have my reservation anymore, because apparently their system automatically drops them at 6pm if the guest has not checked in and paid yet. Nobody informed me of this. Thankfully this wasn't a big deal since they still had my room available. Then I had to stand there and wait while the receptionist called and had someone baby step her through the check in process because it apparently kept giving error messages.

Finally I paid and I thought all was well until I got a call from the hotel manager requesting that I go to the front and pay because I was unpaid and could not be checked in. I informed him that I had paid, and he asked for some of my credit card information, and I became uncomfortable giving it to him since I knew I had paid and signed already. He told me to just come to the front desk. I looked online and saw a pending charge from the hotel, so I came up front with my computer in hand and had to stand in line and wait just to prove to him that I had already paid.

He then grew irate and defensive, practically shouting at me that it was just an authorization and not an actual charge, and that if I didn't want to give him my credit card information I was welcome to leave. To me a pending charge is a pending charge; one that was just made and so hasn't posted to the account yet. Not wanting to get thrown out of the hotel room that I already paid for, I went ahead and gave him my credit card again hoping that he knew what he was doing and was honest. If I see two charges for my hotel room or a charge for a new TV or something I guess I'll know it was the wrong call.

I will not be going back to this location again. In spite of all the stress and trouble the staff put me to I could barely even wrangle an apology out of him. I finally flat out said that I had not even had an apology for all of that, and he angrily and grudgingly provided one, followed by more excuses and shrugging it off as something that just 'happens from time to time'. Never have I had anything like that happen at ANY hotel I have stayed at. If my system at work messed up and caused that much stress and anxiety to a customer I would be apologizing profusely and doing my best to put them at ease, because that is good customer service.

Also, the water for the shower was tepid/borderline cold. Don't expect a nice warm shower or bath to melt away all that stress. Also, don't expect a warm meal in the morning. It said online that they have free breakfast including waffles, but that is not the case at this location. When I asked about breakfast, I was informed that I could have all the coffee I want. Guess I could...

Unfortunately, the recent one-night stay my boyfriend and I had at this particular motel resulted in a myriad of problems, further complicated by the shockingly rude and insulting behavior of the front desk staff. Please bear with me here ...

When checking in after booking the room via telephone only hours prior, we were informed by the sole individual working at the front desk (despite a high volume of guests waiting patiently) that the room would cost $30 more than the originally advertised $60 due to the fact that they were "nearly at capacity." When we asked if the manager could explain this to us, we were informed that he was "at a carnival," which makes a lot of sense on a very busy Friday night. We bit the bullet and my boyfriend paid in full. I should also mention that, despite my boyfriend paying, I was forced to provide my own driver's license for no explicable reason, which, as a minority, drew the attention of other guests in line and caused undue embarrassment.

The stay itself was adequate: the room was clean with fresh towels and bedding; all of the appliances appeared to be in working order; the wifi and cable television functioned; and the heating and cooling wall unit operated about as well as it could.

Two days after checking out, without any notice whatsoever, we discover that an additional $150 had been charged to my boyfriend's credit card. We called the motel directly to inquire as to how we could have possibly been charged a fee for incidentals when we are both neat freaks and actually tidied up the room before departing.

• This next part is the kind of thing you just can't make up ... Rude and belligerent from the get-go, the front desk staff member who answered the phone informed us that we had left a can of Mountain Dew lodged in the toilet bowl and they had to call a plumber to get it out. This insinuation is so absurd on its own that it probably doesn't even bear mentioning that neither of us drink soda/pop. Before abruptly hanging up on us, he refused to provide his name or the name of his manager who he said was "not in today." I guess he's still at the carnival.

So, all that said, we have filed a complaint with corporate and are disputing the charges. I will update this review once the situation is...

We reserved two rooms and they didnt have our second room reserved so we were trying to get a second room and the lady said they were sold out for non smoking and we just needed a room and the lady at the front desk was very rude she wouldn't let us get a room for the price we should have originally had and she tried raising the price and then said they had a smoking room for more and we asked to speak to a manager. She then called him on the phone and spoke in a different language and told us the manager said that the price was higher because it's the weekend even though our other room was fine... so we asked to speak to him again. And she told us he was in a very important meeting . We waited and I asked her how long and she told me he is in a meeting. While I was waiting I heard a bunch of staff which I later found out that the manager was one of them talking about coffee and tea and nothing that should be more important then a customer whose been waiting for the manager to get out of his important meeting so that my family and I can rest after driving 13 hours and then I left to inform my family that was waiting in the parking lot that it was going to be a while. When i walked back in the manager was talking to the lady and all the staff had moved to the reception area. We were about to leave to go to another hotel when my husband was finally able to talk to the manager and the lady and she began to change her story and said that there were no more rooms including smoking available. Then the nice manager was able to find a smoking room available five secondsun later but the rooms were dirty. Particularly the smoking room, the bathroom looked like someone peed on the wall right in front of the toilet, the towels had dirt on them and the sheets had a few stains. No bugs, floors looked clean. The ironing board is a piece of metal with no padding. They are not up to red roof inn standards. I wont be...