Bay Valley Resort & Conference Center — Hotel in Frankenlust Township

I feel I really need to say something about my Mother's Day Brunch. There were 4 seating times and we decided to take the 2:30 seating. Our group of 13 consisted of an 82 yr. old mother, 3 yr. old grandchild, 15 yr. old nephew with a severe shell fish allergy and a Mom-to-Be. All 4 of which should be careful of what they were eating. I noticed that nothing on the buffet was marked. We had no idea what some of the items were. You could surmise what it might be, but you couldn't be certain. I heard complaints that food was cold. I tasted what was on my plate and it definitely was lukewarm to cold. I glanced up at the buffet and saw only a couple of the food warmers had a fire lit underneath. Not very good as far as food safety is concerned. The salmon, turkey and chicken were not up to temperature and cold. There was a sort of spaghetti dish which I took and my nephew with a seafood allergy told me he thought there were shrimp in the spaghetti. Really? Shrimp in the spaghetti. I told him that can't be right, but sure enough I found something that resembled shrimp, tasted it and indeed it was shrimp. I called the waiter over and told him to ask the chef if there were shrimp mixed in the spaghetti. He confirmed that sure enough the spaghetti contained shrimp. A spaghetti dish that was SUPPOSED to be Shrimp Fra Diavolo. What was in that food warmer was nowhere near Shrimp Fra Diavolo. Shrimp Fra Diavolo should be in a light sauce consisting of tomatoes, olive oil, garlic, parsley, crushed red pepper, white wine and a good amount of shrimp and if prepared properly you should be able to see every ingredient. What they were serving was more like Chef Boyardee from a can with a complimentary shrimp or two tossed in. Gross!!!! I also took what I thought was a chicken thigh. A family member sitting at the table had exactly the same thing except a little thicker and told me it was beef or steak. He said that it was kind of tough. I tried to cut it and he was right. It was very tough and once cut open was completely raw inside. Not rare, but raw. Again, I called the waiter over and showed him what was on my plate. He took it back to the chef and came back with the comment that the chef said it was rare and that there were rare, medium and well done pieces of steak in the unmarked warmer. The warmer that had no fire under it and had been sitting there with undercooked meat mixed in with cooked meat for who knows how long. Once again GROSS!!!! That was nothing but a breeding ground for salmonella. Who puts raw meat or even rare meat in with well done or medium meat? how about breakfast items. I thought those might be better to eat. Wrong. Scrambled eggs were lukewarm, bacon was undercooked. And I had a couple of sausage that were so overcooked, it literally looked like something someone’s dog dropped on a walk. Ok, how about dessert. Well they were almost nonexistent. We did manage to get a few small slivers of the dessert remains. I don’t understand what we experienced. Not once did the Chef (correction, Cook), come out of the kitchen with his thermometer to test the temperature of any of the meat. A respectable Chef would have been out of that kitchen immediately to check what was out on the buffet taking temps. and making sure things were labeled properly. The soda was flat and the chocolate milk was actually white milk with maybe a splash of chocolate in it. My 3 yr. old granddaughter told me that wasn’t chocolate milk. Even a 3 year knew the poor quality of the food presented. I don’t know if this was the circumstance for the entire day or if it was just for the final seating. Whatever it was, the final seating should be afforded the same dining experience as the earlier ones – no excuses! It really looked to me like the staff did not care nor take pride in their work. Such sloppiness. The price we had to pay for this fiasco was $24.99/Adults & $22.99/Seniors. Needless to say, we will not be returning to Heatherfield’s ever again. We were embarrassed that our family had to be subject to such a disaster. ...

Disappointing stay . My family and I attended a close friends bday party over the weekend held at this hotel. Being we lived out of town, 2 hours away, we reserved a room under the parties name.

We had high hopes of this place based on the history and reputation as it has been in existence for years. It was a reputable golf resort and I have stayed in the past with no issues. The site also promises an enjoyable and comfortable stay. At check in we were informed the hotel did not have any hot water and they were waiting for a welder or plumber to make the repairs. The elevator lights did not work, it was pitch black going down to our room, created a major safety concern. None of the elevators had working lights. Walking through the hotel, the building appeared to be falling apart. Upon entering our room, we were disappointed to find it in poor condition. It was freezing and had to turn on the heater at the maximum temperature to warm up. There were no extra blankets available to put on the beds. I wanted to call front desk but was unable to because there was no hotel phone. I had to walk up to the front desk to request blankets, the attendant rolled her eyes at me and said they did not have any but she could give me the one that was sitting on a table behind her in the front desk area. I also informed her the heat did not seem to be working and the room was freezing, she gave me a key to another room and told me to check if the heat was working and we could switch. I checked that room and the heater was not powering on at all. When I returned to our room with the blanket, I checked the beds because I wanted to make sure we had clean sheets and noticed there was no mattress pads on both beds. When returned to the room after the party, the hot water issue was not fixed, only had freezing cold water. At check out we asked about the breakfast and coffee we were so looking forward as it is listed as an amenity, the front desk attendant told us they did not offer breakfast, only packaged items. When we asked about coffee, she said she had not made any and thought we had left the hotel already. Customer service was lacking. Staff members seemed disinterested and unhelpful. With the poor maintenance, lack of basic amenities and inadequate customer service made our stay very frustrating Such a disappointing experience as we were looking forward to a relaxing and enjoyable stay as a family. Save your money and avoid staying here or call first to see if they have these issues resolved. In my opinion, that place needs to be shut down...

So I visited this past weekend January 13th I booked a parlor room the room was nice it was freezing but over all nice and clean. I came from Arizona and was wanting to let my grandkids swim and just enjoy them , well we went and enjoyed the pool but when it came time to ask for towels I was told there was not a single clean towel in the whole hotel to accommodate my family by the man at the front desk. We asked before getting in the pool and he stated that they were in the wash and would be brought to us by housekeeping, we then asked a second time and was told the same thing, so 90 mins later I went and asked and I was told there was no towels and housekeeping was gone so I asked for bath towels I was given 1 towel for 4 children, I was also told that was the last clean towel in the whole hotel. There was a pool party going on so the lady from the pool party was nice enough to share 3 towels for my grandchildren! So we packed up and left the property, I was issued a full refund ! Now here lies the other problem I spoke with Jessica the next day I explained the situation and asked her if I brought my grandchildren back to swim on Sunday if there would be towels and she assured me there would be, but again there was not and I paid for them to swim. When I did go and ask for towels I was told they were in the dryer and an hour later still no towels but the guy at the front desk with Jessica was nice enough to hit his weed pen while I was standing there and blew it in face that was extremely rude!!! So I've reached out to management and what a surprise she sent me to voice mail.... twice, I'm assuming I won't get a call back!!! So my recommendation for this place is in the high negatives, so far I see no professionalism I absolutely do not recommend this place nor...