Grand Canyon Motel — Hotel in Fredonia

Checked in fairly easy and went to take a shower noticed that the shower was not clean there was dirt and hairs went and told the guy about it he came looked and took the hairs out and was going to call it good I told him I’d like it actually cleaned and if people where busy I’d be happy to do it myself if they had the cleaning supplies he then told me there was soap and towels in the room to clean with, I told him that wasn’t going to work and I wanted something to actually get it clean after some back and forth he offered to refund the room I of course took the refund and he stated he had to walk through to see about charging cleaning fees, I joined him actually ended up “helping” him find a more dirty areas that where looked over no surprise there where quite a few. The overall state of the buildings and grounds where fine and the only reason there’s 2 stars instead of 1 but as far as customer service and cleanliness goes definitely needs improvement, on the cleanliness part from what I understand the cleaning lady working this day was apparently new and this was her first day however they should have had someone either checking cleanliness or working with her

Edit/Update: Friends decided to stay at the place asked them to follow up on my refund was told that I was not going to be getting my refund because it was canceled last minute. Usually I would understand this however the guy running the place is the one who offered to cancel the room and refund me I was told I’d be refunded so how they can change there kind like that in a day...

Room was dark switch didn’t work front room. Bulbs out in bathroom guy working there said electrician messed it up and had no bulbs. I had two fleas crawling on my leg! Smelled of mold and musty smell. Mattresses are old and stained and comforters were old and ragged looking. Bathroom door by toilet has a gap under door you can hear everything going on in next room and it’s by your toilet so they can hear you. Shower was super dark! Told him all these issues and told him I wanted to cancel and didn’t feel it was healthy to stay with the odor and fleas he told me hotels.com would have to cancel and refund he didn’t know how to do that. He even said yeah it’s not for everyone?? Meaning I guess some people are ok with sleeping in that?? Called hotels.com told them to cancel so I would be subject to one nights charge being I didn’t cancel in free window so they didn’t cancel it and told me to call cabin place they didn’t even have the correct phone number to reach them so I reached out to the guy told him I wanted to solve this and that I didn’t want to leave a bad review I would rather solve this issue and get my $ back was only fair, he was super defensive and said I was threatening him and he would report me??? Definitely wasn’t threatening just trying to resolve this like adults. I had to go and find another hotel at 10pm for myself and 2 children because I didn’t feel it was healthy to stay there. Please DON’T waste your $$ you will be dissatisfied and disgusted. They go by Grand Canyon Cabins and Grand Canyon Hotel or Motel....

Chuck was very rude, I called the hotel 2 minutes after Priceline booked the wrong location I explained to check that I was three and a half hours away on the other side of the Grand Canyon and that the booking was a complete mistake the hotel was supposed to be one mile from where I was at not three and a half hours away across the Grand Canyon check was very smart like saying things like will the Grand Canyons real big isn't it then he continued to explain that that side of the park was closed for winter knowing the road was closed and I couldn't even get there if I wanted to he's still refused to Simply reply to the email that Priceline had sent him to cancel the reservation he then again very smart aleckly explains it once you hit the button you have a reservation when I asked to talk to the men's your check said I am the manager when I asked to talk to the owner he said the guy is from India and it's going to be gone for 2 to 3 months he didn't really know but he didn't have any authorization do anything this hotel is a scam they will take your reservation knowing the facilities are closed when you figure that out they deny canceling any reservations Chuck really expecting me to drive three and a half hours through the Grand Canyon with my family at night to reach his hotel where the roads are closed this is one of the worst customer service experiences I've ever had Chuck is fully aware that he is ripping people off and seems to have a good time laughing at you when you...