Fremont Marriott Silicon Valley — Hotel in Fremont

I am typing this with great dissatisfaction towards a worker at this particular branch (I believe her name is Arion) and poor customer service. I looked all over the building for a manager to speak to in-person but the manger seemed to be missing. Short story short, I came in early in the morning (around 10ish) to see if I can check in early, but I was told to come again at 12pm-12:30pm for early check in. I needed a room urgently to get ready because one I just landed from the airport, and two I had two important events to attend, one being personal and the other pertaining to work. The young lady (Arion) that helped me at 12pm, said there’s no room availability at all and couldn’t do anything further for us besides insisting that we should continue waiting. So instead of waiting inside Mariot (one of the greatest hotel establishments) we stayed inside our car until there’s was room availability at 2:30pm. We weren’t even offered the choice of waiting in the lobby or provided complimentary water until room availability but everyone else was by Arion. Now, forget about the water and complimentary waiting in the hotel lobby, we weren’t even given the most simplest form of customer service (a welcome or a friendly approach by Arion). Furthermore, I really admired Arions passive aggressive attitude and no helpfulness approach towards me, it really made me feel good about myself. To top it off, I asked for a trolley for our bags from Arion and she said that we will have to wait further longer because there seems to be none around. It’s fine though, I dragged my bags through the Marriott from outside to the third floor. Moving onto the room we were given initially. I was very grateful for the gift that was left for me at room 311 (my initial assigned room). You may be wondering what the gift was, it was a beautiful clogged toilet and a musty smell sweating room. After this wonderful experience, I went back down to the lobby and asked Arion for help, but she just ignored me while I waited on the side of the lobby like a statue until I got help. Arion’s solution for my rooms clogged toilet was to send a random man that I don’t know to fix my toilet while I get ready and dressed in my room. I declined and asked for another room, which happened eventually, after begging… Fast forward to room 312 (the new room they gave me), stains on the wall, on the shower curtain, a clogged sink drain, and a even more musty smelling room. Thank you for the switch Mariot, you gave me a clear upgrade. After this, I was feeling damaged, I was late, and in a terrible mood from the way I was treated and experienced. I did end up going to my events late and guess what I lost the work deal of a lifetime (I lost a lot of $$$ in an idea/invention I had set forward) and was humiliated for showing up late, and not taken seriously. I don’t want others to go through what I went at Mariot (the place that “supposedly” puts people clearly first). PLEASE DO YOURSELF A FAVOR and don’t get tricked by the reviews; instead get an Airbnb or a better hotel at a different...

We booked nine nights at this hotel in an Executive King Suite with a sofa bed. However, when we arrived on the first day, the front desk informed us that the room had not yet been cleaned. As a result, they arranged a different room for us with just a King bed. They placed us on the 10th floor, which is the executive floor, and included complimentary breakfast. They mentioned that we could switch to the suite once it was ready. Unfortunately, we ended up staying in the same room for all nine nights, and every time I asked the front desk, they gave the same response—that the suite was unavailable.As for breakfast, the complimentary executive floor breakfast was canceled due to the Christmas holiday, so there were essentially no executive floor benefits. We had to go to the first-floor restaurant for breakfast every day and request breakfast vouchers from the front desk. I was confused as to why they wouldn’t provide all nine days’ vouchers at once. Instead, they only issued one or two days at a time, and I had to explain the situation repeatedly to get more vouchers. On one occasion, the breakfast restaurant even tried to charge us extra. Despite my explanation, they still imposed the charge. After further discussion with the front desk, they eventually assured me the fee would not be charged.During our stay, there was one day when housekeeping didn’t clean our room, even though we hadn’t hung a “Do Not Disturb” sign on. When I reported this to the front desk, they only offered us clean towels. Additionally, the room’s facilities were quite outdated—on one occasion, the showerhead completely fell off and had to be replaced.On the final day, before checking out, I went to the front desk to review the bill and found that we were still charged for one day of breakfast. I had to take the time to explain the entire situation again, and the staff assured me that all charges, including parking fees, would be waived, as we had not stayed in the room we originally booked for the entire nine nights. However, after returning home and checking my credit card statement, I found that they had charged us USD 199.41. I have no idea what this charge is for, as I specifically requested a printed receipt before leaving, and it showed no charges.The front desk staff seemed dismissive throughout our stay. Whenever I brought up that we had booked a suite, they would immediately hand me breakfast vouchers as if to avoid addressing the issue. Even on the last day, they claimed that no charges were applied, which is why I carefully reviewed the bill before leaving. Unfortunately, it turns out that the situation was not resolved properly, leaving me very disappointed.The hotel’s management was disorganized, the front desk was understaffed, and the breakfast selection was very limited. Apart from the freshly made omelets, the rest of the food was very basic. Sometimes the chef making the omelets would disappear for 30 minutes, with no system in place to manage the situation. Overall, I doubt I would choose this hotel again...

I have mix emotion on writing this review. Prior to arrival, we requested to see if an early arrival was available. We were told none was available until 4pm. However, a room can be made available for a $50 early check in fee. We told the staff, we were not interested for early check in if we had to pay the $50 fee. We later made another request for an early check in for 2pm arrival. Again, we were told no room were available until 4pm. We were disappointed that rooms are not available for early check in unless we pay a $50 fee. With that mind set, our opinion of the Fremont Marriott Silicon Valley staff were very low. When we finally arrived at the hotel at 4pm, we were greeted by Nick at the front desk. Nick was very accommodating and value us as a platinum member. He made sure we got our room upgrade and gave us our complimentary breakfast vouchers. Nick treated us like what a loyal members feels like. When we were at the morning breakfast, Danny came by asking if everything was okay and made sure our coffee was warmed and we got our beverage. He cleared our dishes so we had room for more dishes. Danny tried to strike a conversation to get to know us. Again, he made us feel like loyal members. The main reason for our stay at the Fremont Marriott Silicon Valley hotel was to visit our grandson. He loves to swim and with the indoor swimming pool, our grandson had a ball. With such a friendly staff, a very good breakfast and a heated indoor swimming pool, we really enjoyed our stay at the hotel. Although we were disappointed by how we were treated dub one staff, who insisted we pay the $50 early check in fee, everything else was positive. We hope Fremont Marriott Silicon Valley would review their policy and make sure its loyal (Platinum) members gets their benefits when available without having...