Quality Inn & Suites Horse Cave - Cave City — Hotel in Glasgow

The only pleasant part of this stay was the pleasantness of the staff. We booked this stay almost two weeks in advance. It happened to be one of the few remaining hotels with rooms big enough to accommodate a family of five for the holiday weekend. We arrived around 9:30pm local time for check in. When we opened the door to this suite, we were immediately greeted with an odor less pleasant than a men's locker room adjacent an indoor pool facility. Knowing we had no other choice, we figured leaving the door open a bit would air it out. It didn't work. We had to give the room a good try and endure the odor. When preparing the sleeper sofa for one of the kids, the hide-a-bed linens had not been changed and were covered in hair and food crumbs. The desk staff gave me fresh linens and stated "I thought about changing those for you...". They apologized and even brought fresh pillows for the sofa bed. We made it through the night and departed for the day's activities after having an adequate breakfast in the small lobby. Upon return that evening, my wife couldn't take the odor any longer. She went to the front desk to complain and was offered a can of deodorizer, which the chemical odor lasted all of three minutes before the stench returned. Showers were cold to lukewarm that evening. The faucet in one of the showers had no stop at "hot" but simply rotated on around... so you had to find the sweet spot between warm and cold. The other shower never did get warm. We also discovered the toilets in both bathrooms were leaking and loosely mounted. One had a pool of water to the doorway by morning. I call it a doorway as there was no physical bathroom door on the "double queen" beds side of the suite. The next night was a repeat and only bearable after numerous efforts with the can of "deodorizer" and some spritzes of cologne in the AC vents. Upon checkout, I again reiterated the problems with this "suite" while handing back the borrowed can of deodorizer, only to be told she "wished we had brought this to her attention earlier as they would have moved us to another room". For which I politely explained "this was the only room you had for us when we checked in". Her reply... "well yes..."

This hotel needs work and a LOT of it. We won't be staying here again. The 3+ star rating it has been given is VERY lenient and in no...

DO NOT STAY HERE !!!!

Worst experience I’ve ever had in my life. We reserved our room online and paid online. Got there and the guy said we had not paid and made us pay again. Booked 2 rooms for 2 nights.

Got to the first room, curtains were broken, holes in walls, bugs crawling up walls, cobwebs and dirt caked everywhere, outlets wouldn’t work, white stains and cigarette burns on our blankets. We told the front and we were given a new room. New room was much better condition, we moved our stuff into that room and stayed there night 1. There were still holes and patched areas, and some outlets still didn’t work, but it’s was a bit cleaner. We then left all of our stuff and went out for the day. We came back at 10pm and just wanted to shower and relax. Our key quit working. So we go to get it fixed and come to find out somebody went into the room and picked up all of our stuff and took it to the front desk without notifying us at all about it. Then they re-rented out the room while we were gone. They also left a bunch of stuff which got thrown away including food for my 5 month old baby. By 11pm we had no where to sleep even though we had paid for 2 nights. So then they put us in another room, which was also really gross and still had a bar of soap from previous guests sitting in the tub.

The second room we had booked had no hot water, dirt caked everywhere, the handle to turn on the shower fell off when you’d try to turn it on and half the lights didn’t work.

We go to check out and they are still trying to track down all of our stuff they threw away/lost. Which included deodorant, a weekends worth of breastmilk in bags, breastmilk bags, pumping bottles and probably more that we haven’t noticed yet. Were held up at the front desk trying to get our stuff back and they can’t find it. We got a full refund and told them we want compensation for the stuff they touched and lost without our permission. The lady at the front desk was a different person than the ones we had dealt with previously and she was very nice and trying to help best she could.

Overall, this was a terrible experience and this hotel is disgusting and rude. You couldn’t pay me to stay here again. I’d give it 0...

Worst experience I’ve ever had in my life. We reserved our room online and paid online. Got there and the guy said we had not paid and made us pay again. Booked 2 rooms for 2 nights.

Got to the first room, curtains were broken, holes in walls, bugs crawling up walls, cobwebs and dirt caked everywhere, outlets wouldn’t work, white stains and cigarette burns on our blankets. We told the front and we were given a new room. New room was much better condition, we moved our stuff into that room and stayed there night 1. There were still holes and patched areas, and some outlets still didn’t work, but it’s was a bit cleaner. We then left all of our stuff and went out for the day. We came back at 10pm and just wanted to shower and relax. Our key quit working. So we go to get it fixed and come to find out somebody went into the room and picked up all of our stuff and took it to the front desk without notifying us at all about it. Then they re-rented out the room while we were gone. They also left a bunch of stuff which got thrown away including food for my 5 month old baby. By 11pm we had no where to sleep even though we had paid for 2 nights. So then they put us in another room, which was also really gross and still had a bar of soap from previous guests sitting in the tub.

The second room we had booked had no hot water, dirt caked everywhere, the handle to turn on the shower fell off when you’d try to turn it on and half the lights didn’t work.

We go to check out and they are still trying to track down all of our stuff they threw away/lost. Which included deodorant, a weekends worth of breastmilk in bags, breastmilk bags, pumping bottles and probably more that we haven’t noticed yet. Were held up at the front desk trying to get our stuff back and they can’t find it. We got a full refund and told them we want compensation for the stuff they touched and lost without our permission. The lady at the front desk was a different person than the ones we had dealt with previously and she was very nice and trying to help best she could.

Overall, this was a terrible experience and this hotel is disgusting and rude. You couldn’t pay me to stay here again. I’d give it 0...