Hampton Inn and Suites by Hilton Miami Kendall — Hotel in Goulds

This hotel is certainly a nice one. I would highly recommend staying at this location. I was upgraded to a suite due to my status so that’s a plus as some hotels do not honor this. The layout of the room is okay. I would have designed it a bit differently. Theres a lot of space that could have been utilized. Not sure why they put a closet in a bathroom but it is what it is. Also, I don’t get the sink by the front door. What’s its purpose? There’s no stove so why the sink? They could have eliminated the sink and closet area to either widen or add an additional room. Perhaps make the bathroom larger and add a jacuzzi tub or sorts. Perhaps it’s just this room but it’s a bit weird all things considered. The TV does not pull out far enough to view flat. It will always be angled in some fashion. A better bracket would have been favorable. To be honest… That’s all the quirks I could find with this hotel. Aside from these minor things, it’s an excellent place to stay. The place is very clean. I pulled out the filters for the A/C as reference. Most locations do not bother to clean these but this hotel does which says a lot about their cleanliness. Even the ceiling exhaust in the bathroom is clean. The beds are comfortable and the water pressure in the shower is amazing. Another big plus is that they DO NOT use motion sensing thermostats. If I’m in a hotel that has those, I automatically give them 3 stars. I can’t believe some hotels utilize this. They try to save money at the expense of “your” comfort. Same goes with the low Flo shower heads. Taking a shower in one of these is like standing outside in the rain. Only that the water is warm. This hotel has great water pressure when showing. This hotel clearly puts your comfort above their budgets. They offer a great free breakfast to include a waffle maker, eggs, sausage and much more. Another pro is their EV charger. They are a bit run down but they do work so no complaints here. They have 2 of them on the lot and offer them as complimentary. Some hotels partner with a charging station where you need to pay. A potion of the funds goes to hotel. Horrible if you ask me. It cost the hotel ~$7 to charge a car from zero. 99 percent of cars do not enter the lot with zero so the cost is far less than mentioned so why charge the hotel guest? The profit margin is negligible and you get a far happier and appreciated guest. Elevators are fast and the wait time is minimal. Plenty of parking on the lot which is also complimentary. The staff is friendly and again.. I can’t emphasize enough the cleanliness. I will certainly recommend this hotel for everyone and will certainly...

A Convenient and Comfortable Stay, But Housekeeping Needs Attention

I stayed at the Hampton Inn recently due to a family illness and appreciated its close proximity to Baptist Health Hospital. The hotel itself is very nice—clean, comfortable, and generally well-kept. The front desk staff were warm, professional, and helpful throughout my stay. Special thanks to them for their courteous service. The morning kitchen staff also deserve recognition—breakfast was as expected for a Hampton Inn and the staff worked hard to keep everything well-stocked and clean.

However, I did experience some frustration with the housekeeping service. On my first morning, I noticed an old coffee grounds packet left in the in-room coffee maker—not a big deal, and I assumed it would be addressed during the day's cleaning. Unfortunately, when I returned at 4 PM, the room had not been cleaned. Feeling exhausted, I simply asked for a couple of towels to take a warm shower.

The next day followed a similar pattern. At around 4:40 PM, housekeeping knocked softly. I asked for a couple of minutes to gather my things so they could clean, and the staff member acknowledged this. However, when I stepped out less than a minute later, she had vanished completely. I went to the front desk and explained the situation, noting that I was extending my stay and hadn’t had my room serviced since I arrived.

Upon returning to my room that evening, I found it still had not been serviced—the trash was overflowing and the towels had not been replaced. I called the front desk, requested fresh towels, and placed the trash in the hallway. I expressed my disappointment, and they explained they had 85 checkouts that day. I understand they were busy, but as a business owner myself, I question the logic of cleaning extended-stay guests' rooms so late in the day—if at all. A more efficient cleaning schedule could certainly improve the guest experience.

Thankfully, the towels were delivered quickly by a very nice gentleman, which I truly appreciated.

Overall, I would stay here again for the convenience and the kindness of the front desk and breakfast staff. But I hope management re-evaluates the housekeeping schedule and ensures better follow-through for guests staying...

Great service from this location but as I’ve always said it comes down to the people that work there, not the name of the company. It’s the people who make a difference. Since I understand customer service, I really appreciate it when I see it. James the gentleman who checked me in met the standard for excellent service. He had two gentleman who he was assisting when I walked in, I heard him speak very professional and he made sure they both understood the benefits of their stay. Even when one customer said I heard it, he politely said. I just want to ensure you’re aware. While taking a 5 seconds to acknowledge me and let me know he would be with me shortly. Guy is smiling for ear to ear while he is doing it all. Then on my way to the room, I stop by the ice machine and accidentally drop my YETI lid into the ice machine. I called and James answer explained what happened and told him it was my fault, but would like to ask if there was a maintenance person in the building he said unfortunately they had already left but will put a request for someone to take care of it in the morning. NOT 15 mins go by and someone is knocking on my door. It’s James and he had my YETI LID. This gentleman took it upon himself to go the extra mile and told me he went to take a look, saw it got him arm in there and got it for me. Now that’s WOW! Service which people don’t appreciate when they see it. If this gentleman sets his mind to, he can be the GM or the Area manager for this company. Heck, if you read this and need a job, let me know my company would be glad to have people like yourself join us! Hampton, this guy needs to be acknowledged. The gentleman in the morning shift was on his phone and didn’t acknowledge people as we were walking out. As I said people make the...