Mt. Rainier National Park Cabins — Hotel in Graham

Let me say the cabin is nicely located in a quiet, beautiful forest setting, off the highway. The kitchen is nicely furnished with a full size refrigerator, gas stove and microwave hood. The downside is the light in both appliances were burned out and the refrigerator was set so cold the things like hardboiled eggs froze so hard that you couldn't cut them. The bedroom door could not be opened beyond half way because it struck the bed which was a queen size and much to big for the size of the room, you would have to step into the room, close the door then walk around the bed to get into the closet. Very inconvenient to try to get dressed. On to the subject of the water heater, its totally inadequate, my wife showered an hour before me using it sparingly and still it ran out of hot water when I showered. The hooks in the hallway where I tried to hang a wet towel after using the spa had some hooks in use and three of the six hooks were broken off. In the bathroom there was mold and peeling paint on the floor trim. Even the headrests in the spa were broken and kept falling off and floating around the spa. What could have been a good experience with this nice cabin was diminished by lack of attention to detail and neglected maintenance. One last point after being charged many fees for various cleaning, service and pets, I think that your guests should not be asked to take out the garbage and put the cans out on the road while on vacation. What kind of service is that? Sorry for the poor review but it is totally in your power to take care of your business and make sure thing are maintained and in good working condition for...

We rented one of their cabins (Creekside Cabin @ Rainier w/Spa, Game Room, King) for a weekend towards the end of July. Generally, the property was as advertised, although both the Spa and the Internet were non-functional (two of their advertised attractions) for the entire duration of our trip. We discovered this was a known problem before our arrival when the hot tub repair tech stopped by to apologize. We tried to alert the property management company when we arrived but could not do so because of the lack of internet.

After we returned, I connected with the property manager (Ashley), who assured us we would be offered a partial refund for the inconvenience. We have given her nearly a week to respond. I've called several times in the last few days, and they have been unresponsive.

I would not rent from this company unless you want to waste precious vacation days on a sub-par experience.

Edit: I appreciate the prompt response to my review and the steps the property manager is taking to increase customer satisfaction and the reliability of this property moving forward. That said, this response does nothing to improve our experience and does not show that this company will stand by its advertised properties or provide solutions when things do not...

There are no words to describe our stay at the Glacier Run cabin besides magical, and one of a kind. I was nervous bringing my grandparents along to a cabin experience, and feeling comfortable enough to leave them there while I did a sunrise hike at MRNP. Not only is the cabin family friendly with wide spaces, large doors, a wheelchair entryway, large walk in shower, step in hot tub, and so much more, but it's only 7 minutes from the nisqually entrance of Mount Rainier National Park. The drive was easy and quick to and from the park for when my grandparents wanted to see the mountain, but not have to stay in the vehicle for too long. There are plenty of TV's in the cabin to stay entertained, a large array of card/board games, and so many kitchen appliances to use. Coffee grounds, creamer, and basic cooking needs such as vegetable oil and some seasonings were provided as well, which made cooking at the cabin easier. I can't recommend this cabin enough for anyone that has a family with various ages! I had to create a new google account from forgetting my last password just to leave a review. We will...