Hampton Inn & Suites Guymon — Hotel in Guymon

I had a harrowing experience at this site on July 20 around 12:30 AM . This was the day the Crowdstrike IT outage occurred. Upon my arrival, there was a harrowing storm. A man with a roller bag was standing outside and indicated the reservations were all cancelled because of the IT outage. ||I proceeded inside. The desk personnel was immediately confrontive. She was aggressively saying 'everything's cancelled, you cannot stay here.' I never even was able to say my name or my confirmation number. My room had been paid for---for two nights. I had received two confirmation emails from Hilton around 11 AM, even after the CrowStrike outage had been resolved. All day, the entire trip, there had been no indication on my devices of a cancellation at this location. The desk personnel woman had zero customer relations skills. She was verbally aggressive. I never even asked about a refund. There was no chance. She said several times we should go to the Quality Inn. She described that she wouldn't want us getting into a room that already had people in it, and that no one had been able to check in for four hours (so, that would have been 8 PM-12AM). ||The man, standing outside, was waiting for this woman to drive him to the Quality Inn, which was 100 yards away. She was going to leave the hotel and literally drive him there. He re-entered the lobby and began to aggressively speak to me and my family, threatening us, swearing, debasing us, indicating he would fracture our skulls. The desk personnel joined in with the man. She was demanding we leave the lobby in the storm before I could find another place to stay. We began recording the beratement. ||I had driven 14 hours. It was unreal. In other reviews, I see that his site has a pattern of reselling rooms in which people are very late checking in. The General Manager, Lorena Ochoa De Torres, is very difficult to reach. I am on my fourth attempt. ||I have a corporate complaint number and case, and unfortunately for this employee, a video. I am refraining from posting a photo of this employee here. She served herself coffee as she was demanding we leave without a...

WARNING HORRIBLE SAFETY ISSUES—listen to recording. I was injured due to faulty elevator. Below is a summary I had to be helped out of the elevator by fire department due that elevator was stuck between two floors for over an hour. I was injured from the sudden drop. Furthermore No one answered the elevator emergency alarm after three failed attempts. Then the alarm was going off and a power failure. I I called the front desk 4 times and no one answered. I didn’t get help until my second call to diamond members. I began recording the incident after no help. I recorded how the intercom didn’t work as well as the banging noises the elevator was making while I was stuck. I’m so surprised that when I did contact Hilton honors and said this was a emergency the representative refused to escalate and didn’t help me. I had to call back to get another agent to help me. The hotel continue to lie to me and tell me someone will contact me. The GM Lorena Ochoa De Torres stated I would be contacted by company—I emailed her 3 times and no responses. Then Area Manager Michelle Munger stayed the company would contact me and still 10 days later no one cares nor providing me any help. The Franchise Owner Rita Patel under LLC 4H hotels Refuses to help. I received an email from Hilton telling me because this is a Franchise they cannot help—/funny that I booked through Hilton and they are branded Hilton but because it’s a Franchise Hilton is also no claiming any responsibility with there Brand holders?? I reported the faulty alarm system not working to firemen. I have my phone records documenting all my attempts to both front office and Hilton honors. I also have recoding from inside elevation showing how three attempts of using...

It used to be that the Hampton name meant something. I've been staying in them for years and they used to stand for quality. But this place, though it used to be nice, has decided to cheapen everything and starting to get run down. Cheap toilet paper. Cheap beds that are uncomfortably firm and everyone knows that firm beds are the cheaper beds. When I go to a hotel, more than half of my visit is spent in bed. I'd rather have a comfortable bed than a free breakfast or pool or workout room. | When I got there I waited 10 minutes for someone to show up at the front desk, and when they never did, I called the hotel number and found the person was apparently just lounging in the back room. It took her a long time to get us checked in. When I tried to get on the Wi-Fi, it wouldn't work so I called her and she said she entered the wrong room number so I had to use the wrong room number to get into the Wi-Fi. Investment owners buy these places while they're nice and then they just try to cheapen them down and get as much money out of them as they can until they get totally run down and then they sell them. You can tell this place is owned by somebody who just doesn't care about anything but making money and saving money by buying cheap stuff. The staff was nice and okay except for the evening clerk who was a bit incompetent. The breakfast lady was particularly hard-working and nice. The...