Refz Sports Bar and Grill — Restaurant in Guymon

I’ve held back on leaving a review and yeah I still come back to this place because I love their cheese dip and I love their cheeseburgers but lately the last three times I’ve come to Refs. It’s like people don’t take pride in service anymore. My hamburger today, the bun is hard and it tastes and looks old , fries were soggy n tasteless, I got the cheese dip and it was clumpy and not all the way melted. When we called and placed the order we specifically asked them to make the fries well done and no cheese on my daughter’s salad for health reasons and lo and behold. There was a lot of extra cheese on the salad and fries were yucky and soggy and cold as well as the cheese. I am upset because we pay so much money already as it is for food and to receive food like this is really upsetting and disheartening. Only because this is the fourth time that this has occurred with my food here is the reason I’m leaving...

Had the chicken quesadilla and my son had the burger. Our food was awesome. The only reason they didn't get 5 stars is one in our group ordered wings and never got them. She asked to have them put in a to go box towards the end of the meal because it took so long and even when our checks came she still didn't get her wings. She asked to have the wings taken off her ticket. At the very least she should have gotten a gift certificate for free wings the next time she came in, that's just good practice in customer service.

*Your response to my review and the fact that you reached out to Sally afterward to make it right definitely deserves 5+ stars. I will definitely recommend you to everyone who is looking for a good time with great atmosphere and even...

I'm not sure why they call themselves a sports bar. I requested to watch a game but could not get sound for the game. Instead they played rap music which got louder as the evening went on. The first beer that was delivered to me was room temperature and it took 13 minutes to get another beer to the table. From my table I could see the bar staff was spending most of their time visiting with patrons instead of filling orders. The beef nachos I ordered were horrible. The meat was tough and chewy and had to spit out part of every bite. I requested to speak to manager who never appeared. Please don't waste your time or...