Round Top Burgers & Pizza — Restaurant in Guymon

I was staying at the Holiday Inn Express in Guyman. The front desk associate suggested this restaurant saying the food was excellent. Unfortunately, after I ordered the food, I was moved to a new room. I immediately called the restaurant to advise them of the change and was told my food was on the way but she would call the delivery person to tell her. After about 30 minutes, I had to call the restaurant again. The girl who answered the phone each time I had to call told me that they’d send my food right over. (She spoke to me in a very irritated tone of voice each time I had to called and also made me repeat myself several times) They sent the same food they cooked over half an hour before and made no apology, nor did the girl offer to replace it with fresh, hot food. The onion rings were disgusting as they were cold and soggy and the hamburger was the same as not only was it cold, the bun was wet from sitting in an closed container. I have to ask why on earth would a restaurant allow such bad customer service? I want to say it was good, but it wasn’t. It was actually quite gross and everything was disgusting. I don’t like to give bad reviews, but I have never had a worse experience, which could have been perfect had the restaurant delivered freshly...

The food, atmosphere and service were all wonderful. We got coconut flavored sweetened ice teas (I believe 5 of us ordered it), with our meals, 6 adults on 2 tickets, we liked it and inquired if it could be purchased to take home and were told yes they could sell it by the gallon. What we were NOT told was that it would spoil quickly. We would NOT have purchased it had we been told this as we were from out of town, staying across the street at the Quality Inn. The tea sat in vehicals overnight and by the next day upon arrival at our homes, 3 different towns, the plastic jugs were swelled up and when we went to drink it, it was rotten. I called and left my name and number asking for a refund to my card for the amount of purchase for just the teas, $26.36, 4 gallons. So far I am being told they dont do that as there is nothing in the tea to spoil but they also say they cant tell me what is in the tea. I will update as we work through this, my caution would be in purchasing that tea if you have to transport it for about 20 hours, it evidently needs to be refrigerated which we were not told. Normally tea does not have to be refrigerated. I will be contacting the Guyman Chamber Office...

Y'ALL WILL BE GETTING 1 STAR, I WISHED I COULD OF GAVE Y'ALL ZERO STARS: LIKE WHY WOULD Y'ALL LIE? SAYING THAT SOMEONE AT MY RESIDENCE WAS BEING RUDE, WHEN Y'ALL KNOW GOOD & WELL WHO WAS BEING RUDE: EVERYTIME I CALL UP THERE & 1 OF Y'ALL COWORKERS ANSWER THE PHONE, Y'ALL GET REALLY RUDE: I GOTTA REPEAT MYSELF OVER & OVER: THE CRAZY THING IS THEY STILL DON'T HAVE THE ORDER RIGHT WHEN THE ORDER GET HERE: THE ORDER MOST OF THE TIME ALWAYS BE WRONG: 1 TIME MY SALAD HAD BROWN STUFF IN IT & MY STUFFED CRUST PIZZA WAS BURNT: THE CRUST & ALL: WHY MUST I REPEAT MYSELF EVERY TIME I CALL & Y'ALL DON'T HAVE THE ORDER RIGHT??? THEN Y'ALL LYING SAYING WE BE RUDE TO THE DRIVERS: NO MA'AM & NO SIR: I'M PAYING Y'ALL, & WHAT Y'ALL DO? ALWAYS GETTING MY ORDERS WRONG: WHOMEVER ANSWERS IS THE FOLKS THAT IS RUDE: THEY ALWAYS ANSWER RUDELY & I ALWAYS GOTTA REPEAT MYSELF EVERY TIME I CALL THEM: THOUGHT YOU ALL CARED ABOUT YOUR CUSTOMERS, APPARENTLY NOT: Y'ALL WON'T BE GETTING MY MONEY ANYMORE: DON'T HANG UP IN MY HUSBAND'S FACE, LIKE THAT'S RUDE: TELL Y'ALL MANAGER THE TRUTH ON HOW Y'ALL ACT WHEN THEY AIN'T AROUND: Y'ALL KNOW Y'ALL BE RUDE...