Aristocrat Hotel, BW Signature Collection — Hotel in Half Moon Bay

This is the newest hotel in Half Moon Bay. It is south of town between Cameron's Pub and Cameron's RV park (and, yes, Cameron has an interest in the property). We are locals, and when our furnace crapped out, we decided to stay there. The property is newer, well-maintained, clean -- and the heat works! There is a Keurig coffee maker in the room, but like most CA hotels, do not expect to find a bar of soap (only liquid soap). (I think bar soap causes climate change or is bad for the Delta smelt, or some stupid thing.) It is strange that there is no light above the coffee maker; the only way you can get light there in he morning if your partner is still sleeping is to use your phone or turn on the lights in the entire room. (The bathroom doors are hung such that they shut if you do not hold them open so you cannot count on light from the bathroom). No complaints about the room.||||We thought the breakfast was fine. Bagels, an homage to an egg mcmuffin, a croissant counterpart, coffee, juice, cereal, etc. This is not your typical BW breakfast, but I think it was better than the fake bacon, chicken sausage patties, and powdered eggs that one typically sees. If you want a great breakfast, stay at the Ritz and pay a gagillion dollars for it (and the room). (Or go to Joe's diner which is a little further south on Highway 1.)||||My only gripe was with the Virtual Assistant. Very slick technology, but like AI, garbage in, garbage out. I tried to extend my stay which I have done dozens of times in my 40+ years of traveling, and you would have thought that I'd asked them to turn lead into gold. So after trying to get that done, I walked away from it. Much to my surprise, I got a call from the property manager that afternoon. He had heard from the VA and wanted to know the story. He was very sympathetic and got it. You do not treat BW Platinum members (or any customer) that way. I was very pleased with that, and when we checked in that night, he was great. When we could not get the TV working, he handled it personally.||||Oh, and Cameron's pub is next door. There is a lot of shtick in the decor, but the food is comfort food and not bad. (We eat there regularly.) Service can be wobbly, but dishes such as grilled cheese, fish & chips, pizza, and fried chicken, are tasty. There are also English dishes on the menu. I have often wondered why he does not serve an English breakfast, but they do not open until lunch time.||||So, if you are coming to HMB, you can stay here with confidence. If you have RItz Carlton tastes, you should go to the Ritz. But if you want a nice, comfortable, and clean place to stay in our beautiful Coastside town. this is a...

On June 11, 2025, I accidentally booked the wrong dates (July 11–13 instead of July 10–12) at the Best Western Aristocrat Hotel in Half Moon Bay via Priceline. I realized the mistake immediately, within minutes and contacted Priceline, who attempted to reach the hotel on my behalf right away. Unfortunately, they couldn’t get through to the front desk initially, but later spoke with an employee named Erika.||Despite the situation being a clear, honest mistake and despite me acting immediately to correct it, the hotel refused to show any flexibility. All I asked was to adjust my reservation to the correct dates so I could attend a close friend's wedding. Priceline was fully willing to issue a refund or assist with changing the dates if the hotel agreed. Unfortunately, the hotel flatly refused.||The cancellation policy quoted allows zero grace or correction period:|“This booking is fully refundable if you cancel before June 10. If cancelled after June 11 at 12:00 AM, a penalty of 1 night(s) will be charged. This booking is Non-refundable after June 12 at 12:00 AM.”|There was no reasonable window for error correction, and absolutely no willingness from the hotel staff or management to help someone trying in good faith to stay at their property just on the right dates.||I also contacted the hotel manager, Antonia Garcia, who showed no interest in resolving the issue. I wasn’t asking for a cancellation or refund to go elsewhere. I simply wanted to shift the booking to the correct days and stay at their hotel.||The customer service experience was deeply disappointing. I was left in a financial bind over a simple, correctable issue. Priceline did all they could, but the hotel refused to cooperate.||If you're considering staying here, I strongly recommend booking elsewhere unless you're absolutely certain you’ll never need any help or flexibility. There is zero grace, zero understanding, and unfortunately, zero effort to make things right even for honest mistakes caught...

On June 11, 2025, I accidentally booked the wrong dates (July 11–13 instead of July 10–12) at the Best Western Aristocrat Hotel in Half Moon Bay via Priceline. I realized the mistake immediately, within minutes —and contacted Priceline, who attempted to reach the hotel on my behalf right away. Unfortunately, they couldn’t get through to the front desk initially, but later spoke with an employee named E*a.

Despite the situation being a clear, honest mistake and despite me acting immediately to correct it, the hotel refused to show any flexibility. All I asked was to adjust my reservation to the correct dates so I could attend a close friend's wedding. Priceline was fully willing to issue a refund or assist with changing the dates if the hotel agreed. Unfortunately, the hotel flatly refused.

The cancellation policy quoted allows zero grace or correction period: “This booking is fully refundable if you cancel before June 10. If cancelled after June 11 at 12:00 AM, a penalty of 1 night(s) will be charged. This booking is Non-refundable after June 12 at 12:00 AM.” There was no reasonable window for error correction, and absolutely no willingness from the hotel staff or management to help someone trying in good faith to stay at their property just on the right dates.

I also contacted the hotel manager, A.G. who showed no interest in resolving the issue. I wasn’t asking for a cancellation or refund to go elsewhere. I simply wanted to shift the booking to the correct days and stay at their hotel.

The customer service experience was deeply disappointing. I was left in a financial bind over a simple, correctable issue. Priceline did all they could, but the hotel refused to cooperate.

If you're considering staying here, I strongly recommend booking elsewhere unless you're absolutely certain you’ll never need any help or flexibility. There is zero grace, zero understanding, and unfortunately, zero effort to make things right even for honest mistakes caught...