Jiminy Peak Mountain Resort — Hotel in Hancock

I used this hotel for my wedding guests and it was a mistake. First I am from 4 hours south so when I planned to come for the weekend a year out from the wedding to look at rooms I told the event manager I could only come on a weekend she says no problem. I get there and they will not let me look at a room, say I have to come back Monday but I couldn't because I was only in town for the weekend. Thankfully a cleaning lady let us pop our heads in, I should have backed out then. My whole wedding (90 guests) were from out of town so everyone needed a room but after I sent out the invites I was told that they were almost fully committed meaning my guests would have to pay 250 a night instead of 120 a night and they weren't letting them book single nights only 2 night occupancy. So that right there was annoying, I had to tell my guests to check out other hotels and air bnbs in the area even though I paid for a transportation bus to and from jiminy. I asked if I should bring up a nice frame with the shuttle times printed, rena tells me dont worry they will let all guests know. Fast forward to my rehersal dinner I asked my family who stayed there if they let them know about the times they said "nope, we even told them we r apart of the Morton levin wedding and they just looked at us and continued doing whatever they were doing" at this point I was heated. All my guest were arriving to the hotel that night and needed to know about the shuttle times. I had to call the hotel and rena, the hotel tried telling me they dont do that but after she realized how mad I was she apologized and they posted it on their TVs which they should have done from the start. DO NOT STAY HERE IF YOU ARE HANDICAP IN ANYWAY THEY DO NOT CARE. A family member was walking with a Walker, they gave them keys to the 600 building and she said I can not walk that far, i cant get up stairs that well either, they didnt care and said theres nothing we can do. they are not accommodating do not...

Came up to Jiminy a few winters ago and loved it. Unfortunately my wife took a bad spill and couldn't ski after couple of hours, but the kids and I enjoyed 2 days of skiing so we decided to go back this winter break. I called them Christmas eve to check what the condition will be like for the 26th and 27th since we were driving up from 5 hours away. Was told they would have more trails open and conditions will be good since their team will get everything ready for the holiday weekend. Drove up Christmas night. Came to the mountain on the 26th and found lot of trails were closed and base was very thin with lots of dirt showing all over the place. We had asked about the tickets we had purchased and were told they will refund our money if we weren't happy. Made 2 runs, 1 on each side the mountain and found the conditions were icy and terrible for 2 days of skiing so I asked for a refund. Initially they gave me back 4 x 2 days worth of tickets in gift card form. I found that unacceptable considering they were charging holiday rates ($77 for adult tickets) and refused. Anotherlady (I presume a supervisor) came and was very rude and offered to refund it to my credit card but deducted $60 since said we used the lifts to make 2 runs. UNREAL! We didn't even get to keep the deactivated cards (for future reloading). Wasted 2 days of driving, paid for hotel and ruined family ski trip. I understand no one can control mother nature but they should have been honest when I called considering I was driving from out of state and to then charge me $15 per person for lift usage. The lady on the phone before we drove up even said we probably will blow snow before Friday. Obviously that was not true either. I would love to hear from Tyler (President). This is not how to you get...

If you go only by the words of the man in charge, this place is world class. however... and that's a big however, this place is Western Massachusetts class at best. Don't get me wrong, Western Massachusetts class is not bad. I grew up there and lived there for a portion of my adult life. This is a classic case of not making it out to more than it is. This is 44 trails(juiced stats just like Bousquet) of decent terrain with an insane amount of infrastructure piled on at the bottom. I like the village, it is appropriate. My challenge really is not with the facilities, as they have some decent offerings. My challenge is that I have never really gotten decent service from any of the employees there. The lift operators can usually be found talking to each other, and not the skiers. The food and beverage folks are inconvenienced by you and will just choose to treat you like an enemy. The ticket counter workers are indifferent whether you are there or not. Once again, this is not a world class feel. This is a Western Massachusetts feel. I feel like if they just embraced what they were, they would be far better off. You are small resort, very family friendly, just far enough that the Long Islanders will call it a vacation but not too far that they won't come.

The terrain is nice and they, somehow, always have a great base of snow. I will attribute that to Brian. Which if you have ever met the man, you know he is obsessed with snow making. There is a serious part of me that likes that.

Go back to Jiminy Peak of The Berkshires.... Get rid of the World Class mantra that you will NEVER live up to.

-Just my words....... after all, I don't think I matter to them... their service...