Fairfield by Marriott Inn & Suites Oakland Hayward — Hotel in Hayward

这家酒店会偷你的钱，会抢劫你的信用卡，会强迫你签账单，会粗鲁的对待你和你的家人，超级垃圾的酒店，同胞们再也不要上当|I want to share my experice with your guys when I strugglled in the disaster hotel "Fairfield Inn & Suites Oakland Hayward" from 10th,July to 12th,July.|My frends in China helped my did two reservation for two nights, the reservation number were:|85133336|85146663|For 2 night in this hotel from 10th,July yo 12th,July.|1: When I checked in in 10th, I doubled confirmed with the front desk whether the reservation booking is ok and valid, the answer is positive, and the lady get my credit card and swiped two amount, 20 dollars and 30 dollars for two nights deposit. There have no information about this reservation is invalid, no information told to me, I should check out first then check in again in the second day.|2:In 11th, I received the first call from the front desk lady, she told me I should checked out first then checked in again, at that time, I am in San Franscios so I told her I will back to hotel at night and finish the process at that time, the answer is positive.| 3: 1-2 hours later, I received the message from my bank, two amount chrged to my bank from this hotel. The first amount is 302.5 dollars, the second amount is 352.50 dollars. I was curious why these charges to my bank, so I called back to the hotel, a very famous guy, I know his name is Ryan later. He is really the disaster to me and ruin your Marriott Brand throughly. The attitude is rude, challenge and agreessive to me. He told me, he don't want to communicate with me about this charge and he decide to do it because he found the reservation was invalid, there have no any previous communication and no any notice. Who give your guys the authorization to charge to my bank? It is illegal.|4: When I backed to the hotel at night, the front desk, the famous lady also. Asked me to sign the bill first and hold my key for the room, meanwhile, she told me, her manager told her, the sign-off must get beore to re-set the room key for me. At that time, my wife and my kid are waiting in the lobby, it was about 11:00 PM. That's your rude behavior to my family, to my wife and my kid. Finally, I sign the bill under this situation. Meanwhile, I doubled confirmed with the famous lady, whether there have no any charge to my bank again, the answer is yes, but, but, it was real ridiculous, I received a message from my bank, I still received the charge to my bank about...

I liked that the hotel was very nice with complimentary parking. Room was fine. Hotel had a unique design in downstairs lobby area and large area for breakfast. Due to COVID19, breakfast was very minimal with packaged generic pastries (which I understand) and coffee. It would have been nice if the pastries were from a local bakery to help support local businesses. That would have been good marketing. Evening staff, Raymond was very nice, efficient, and friendly when we checked in. He even went the extra mile by providing us with a map of food places still open since it was really late by the time we arrived into Oakland. However, we found other staff to be lacking in customer service and professionalism. When I was checking out, I was barely acknowledged and I stood there for a few minutes in silence after handing over the room cards expecting to told something - anything really - like have a nice day, we'll email you the receipt, hope you had a pleasant stay, etc. It wasn't until the clerk realized I was still standing there that she asked me what I wanted and told me that the receipt would be emailed with no additional information. I told her I wanted a printed copy. Why can't it be standard practice to just ask if I also want a printed copy, and at least smile and say thanks for staying with us? On a separate very early morning, I went down to the front desk to buy water, the clerk told me that she was running an audit and wouldn't be able to take cash, and acted like I was bothering her. I know she was busy, but I am staying at your hotel - could you not be so rude? I asked her if she could add it to my room number, which she did. Housekeeping was ok, but due to COVID19, I didn't want them in our room. We hung out the sign, but called down to front desk for some extra towels (they gave me 1) and facial tissue; that took 2 separate trips (first arriving without the towel) and 40 minutes. Some miscommunication, but not a big deal although I am glad we were not in a rush to leave the hotel that morning. Overall, our...

New(er) hotel, very nice cosmetically and pretty safe for the Hayward/Oakland area but sub par for a Marriott property because of the staff and amenities. I stayed on a Sat-Mon and from the beginning with the short, to the point, quick check in (somewhat nice but didn't give me wifi pswd, other hotel info) to the cleaning staff, I was disappointed. I had someone walk into my room sometime between 7-8am while I was still sleeping to clean (admittedly did not have the do not disturb sign up but still... that early on a 2 night stay?). Also the staff descended on to the breakfast like locust about 9:40 (20 mins before close up). I was able to get some items but I felt bad for the people after me, there wasn't much left for guests. WiFi was horrible and unusable on my iPhone. Would not stay connected and beyond slow. Even in the atrium. Had issues with the tv channels; They went all out at one time (no bad weather outside) and then some just never came back?? Beds were not of the usual super comfortable Marriott type and the sheets kept coming dislodged. Minor annoyances but none the less.

On a positive note they do have an enormous atrium and much of the staff seemed to be of much different demeanor come around Monday morning. Minus feeling like I was being herded out of my room even though I had a late checkout.

As a Marriott Rewards Platinum member I was disappointed and will not be staying here again unless it's extremely convienant or I cannot find another safe hotel in the area next...