Americas Best Value Inn & Suites Northeast Houston Downtown I-610 — Hotel in Houston

So I've stay in this hotel on more than one occasion however this has by far been the worst day ever I checked into the room for two days however the first day we didn't receive housekeeping the second day too we were supposed to receive housekeeping however the housekeepers said they never came in the room but came in and change the towels and the toilet paper but again stated that they never came in the room. The housekeepers left the bed with wet spots and stains when my daughter and I had only been in the room that morning. So once we left we were gone for at least 10hrs only to return and the bed linens were soiled so I went to the front office to ask to be transferred to another room which they stated they didn't have any other rooms available at a new property which was a lie so I asked for a refund they didn't want to issue me a refund instead called the cops and tried to fabricate a story which once the police got there they recanted their story only to go back and forth which I still had to stand for 2 hours with the police in order to get a refund. Poor poor customer service I will be following up with corporate and...

I stay here almost every weekend because I’m a truck driver. Rooms are modern style upscale modest with an Ethan Allen look and quality. Beds are soft. Bathrooms are clean. Plenty of security cameras onsite. Also, plenty of parking space for the occasional truck driver. Weekends are busiest occupancy. (It’s easier to get a room during the week.) Go for the kitchenette with double bed or king single. The maids are super picky about cleaning and when they start so put out your “do not disturb” sign to sleep until the 11am checkout. Whataburger is next door and subway a block away. But you must experience the delicious pizza, Greek salad, or meatball pasta from Village Pizza (order delivery from your room.) You can get a good price from Hotels.com but if you call the manager on-site he will usually beat that listed price. Good job America’s Best. Update August 2025:...

Looks clean and remodeled but unfortunately there was hair in the bed, bathtub and all over the floor even though it was freshly mopped. There were still skid marks in the toilet. We decided to go back to the front desk to get a refund and leave but the girl in the front desk said they wouldn’t because we had been in the room for 20 minutes. We went in the room, looked around and gathered our stuff to leave. I told her to rewind her cameras to verify how long we were in the room because I know we were there for 10 minutes at the most. At first the front desk girl was nice but when we came back to get a refund she turned into someone else. She accused us of dirtying the room. When she went to check the room herself she said she didn’t see anything of...