Ramada by Wyndham Houston Intercontinental Airport East — Hotel in Houston

Ok I don’t know where to begin. I would like to give a positive review but in this case it just won’t happen. First of all, I flew in from LA and check in was at 3PM, the usual. I came in at 2:20PM and usually almost every hotel I ever stayed at had rooms ready at this time. I walked up to check in and told her I was ready to check in. She immediately told me that it wasn’t ready and that I would have to come back. She asked for my phone number so she can call me when it was available, which she said in 30 minutes. I was still feeling alright so I was ok waiting, after all, check in is at 3PM. I expected it to be ready given the fact that I booked this room 3 months in advance. I didn’t want to wait 40 minutes so I went to have some lunch. Sometime after 40 minutes, passed 3 PM, I get a phone call that the room was ready. I come back around 4 PM and see 2 receptionists at the front with their backs towards me. After 2 minutes, they finally acknowledged my existence. The lady that originally told me to come back looked back and told me that I had to wait because they are changing shifts and were counting out. This is where everything started to snow ball down. Finally, after 15 minutes of “counting out” I got some attention. She gave me a room and I was on my way to my room. When I entered my room, I smelled an awful odor, it smelled like feet. I couldn’t stand it and neither could my kids. I gave the benefit of a doubt and sprayed the room with my cologne. A few minutes later I looked at the ceiling and noticed half the room ceiling was warped like it was about to collapse and there were some red stains. It was disgusting. Corners of the floors had accumulated hair and collected in all corners of the room. The lamp on the night stand had a red stain throughout the edges – I didn’t want to know what it was. The desk was old like it was used and abused for years. The floors had burnt holes as if someone was smoking and put it out on the carpet. The sliding door had what looked like a bullet hole, but that could have been from a lawn mower. I called the front desk and demanded a different room. They had no problem changing the room – probably knew that the room was filthy. New room smelled just as bad but didn’t have the stains and warps. The light switch to the bathroom it outside the bathroom and also controls the light outside the bathroom. Pretty inconvenient for those who want to sleep but light has to be on because bathroom is in use. As I was leaving the room for the evening I saw a couple of men working on door lock. Nothing to it, who cares. I came back and none of my key cards worked. I had to go back to the front and explain to the receptionist that the doors weren’t opening. She kept repeating that they looked fine on her end. OK whatever – she reset them and it worked.

This hotel is complete garbage – I mean it looked like it was in a third world country in the 50’s. Too bad I cant put 0 stars but I will just leave that one star for...

Potential guests of this hotel,

We stayed at this hotel last week. We were stranded in Houston due to weather. We were sold a room by an Wyndham representative who was not on site. When we got to the hotel around 930pm there was no power. The night clerk could not get anyone into any rooms as the electronic keys were non functional. The hotel had no backup power or any means to access any locked rooms on the property. Power did not come on until 2am. However, the night clerk was unable to access the internet so all of the stranded guests remained stranded in the lobby until 530am.

Of course we did not blame the night staff for the weather or electrical circumstances which caused so many to be put in uncomfortable situations. I do think the hotel (and perhaps others) were unprepared for the situation.

The many guests stranded at the hotel were given no support other than bottled water. The hotel did not offer the many stranded travelers blankets, pillows, and or roll away beds to ease comfort. Furthermore, the manager began charging fatigued guests for a night in the hotel lobby $80 per room to stay from 530am until check out. $80 was a discounted rate ($30 off the original price). However, the discount at this point was a slap in the face. Especially for guests who clearly don’t have an alternative. We had an infant child. Furthermore, most guests arrived after the power was out, being directed to the hotel by a central office representative who hopefully had no idea that the power was out at the location.

As the heat waves seem to cause rolling blackouts, which may be a regular occurrence, I would suggest installing a backup method (generator/key entrance)for gaining entrance to your rooms. Training staff in how to respond to these situation would also seem wise. Having no solution is clearly a problematic scenario for both your staff and guests.

Every guest who experienced this situation was astonished at the least at the lack of response capabilities/tools and empathy at your staffs’ disposal. One staff did not know how to turn lights off so that people could attempt to sleep. The other staff member stated he could not get the manager on the phone and had no idea how to resolve internet, computer, and power issues.

This has been my worst hotel experience in memory. The response and trying to excuse the ineptitude with which the situation was handled, the attitude and communication in dealing with fatigued guests trying to check in after a night of no sleep was inappropriate.

I hope for the sake of your future guests that you take some action to improve your performance and capacity for addressing extenuating...

This hotel represents the adage that: You get what you paid for! I arrived on August 24, 2023 from West Virginia to be the guest speaker at a military retirement the following day. I chose this hotel because of its proximity to the airport, and because they advertised having a business center, which I needed to make modifications to my speech. When I arrived, there was construction going on outside the hotel, which was not made transparent when I made the reservation. When I got to my room #207, the first thing that caught my attention was a small generic outdated filthy chair and foot stool with an embroidered "Ramada" logo that seemed more like a chair you would find in a low level barbershop, and not a guest room to sit on.

The weather in Houston on the 24th had reached a record high of 109 degrees Fahrenheit, and it was extremely uncomfortable outside. I mentioned the latter because around 5:00 p.m., severe thunderstorms passed through the area, knocking out the power.

I soon realized that this hotel has NO backup generators because we spent approximately 4-hours in the dark, and as the rooms became hotter, patrons (to include myself) made their way back to their parked vehicles to remain cool until the power was restored around 9:00 p.m.

The following day I asked the night clerk if I could use the business center, which he responded that he did not have the keys, and there was NO printer. I asked him, how then would I be able to print something if I needed to, and he responded that I needed to forward it to him at the desk, and he would print it out.

I declined the latter because I was not going to forward my airline boarding pass to a stranger, and shame on this establishment to be SO overpriced, yet can't afford a cheap printer to accommodate their guests. Hence, I drove to the Holiday Inn Express right down the road, and used their business center to accomplish what I needed.

Also, the onsite restaurant: "Dolphin Restaurant & Bar" is overpriced, the menu resembles a fast food establishment, and the food is served buffet style identical to hotels that serve free breakfast. My wife pushed me to get a refund for the first night, but I did not pursue it because I had more important matters to tend to such as preparing myself to speak on behalf of a friend who served in Afghanistan with me, and was retiring after 25-years of military service.

To anyone reading this review, there are a multitude of other hotels nearby (i.e., Holiday Inn Express, La Quinta, Marriott, etc.) that have generators, better aesthetics, and equally...