Jekyll Island Club Resort — Hotel in Jekyll Island

Not for the handicapped.

My wife is in a wheelchair. To access the building, she has to ride in the elevator used to transfer luggage to the building from ground level. I understand this is a building on the National Historic Registry, but they really could not find ANY place to add a ramp for handicapped access.

As for the luggage lift, it is a handicapped lift however the resort staff does not have it operational without a key and keeps a luggage cart in it when not in use. So when they leave the outside check in, no use of the lift. When they are there, they have to remove the luggage cart before they can use it as the wheelchair lift it is designed and labeled as. To get in, my wife needs to call the automated phone system and hit the button for registration and hope they pick up. Otherwise she is stuck, unable to access the hotel. In this day of ring doorbells, can they seriously not place a ring at the lift for the hours the bellhop are off duty?

As for the room it was "OK". But others in the handicapped room had brought service dogs that had used the carpet as a bathroom as was obvious from the stains in the carpet. I wonder, are the rest of the rooms in this condition or do they just not care because handicapped should feel happy just to be allowed in the building.

As for the room, it was easy to tell that the room sees seldom use, other than by dogs, and I guess that is a good thing. The beds, it was a double bedded room, were both way to soft. Lots of handicapped people need firm bedding. Would it really hurt to have a firm bed and a soft bed in a double bedded room? The redeeming feature of the room was the bathroom! Spacious, shower designed to be rolled into with a handheld shower wand available along with the main shower head. Best shower in a hotel in quite a while.

Others, those without handicaps, may find it wonderful, but for us it was a let down.

The property is beautiful, wonderfully manicured and has great walkways. Therein is the problem: walkways, not paths. Huge concrete flowerpots make it impossible for a wheelchair to get past them and ride down the coquina paving without first going offroading through the grass. And as you go along the path? Steps... Yup with no easy way to take the wheelchair around. Just like the building, you cannot go anywhere with a wheelchair without encountering steps. This is not a site that has made any attempt at handicapped accessibility. Well, actually more like little attempt. They did put a ramp up to the sweet shop door and have placed some close parking as handicap only. So while their is lip service to ADA compliance, it is nowhere near enough. If there is an emergency, will their be a bellhop to run the lift? Somehow I think handicapped people will be out of luck.

The icing on the cake is the actual registration office. To get there when bellhops are not at the car loading area REQUIRES the traversing of several stairs. Two separate entrances, yet neither was converted to allow wheelchair access. The final way of saying: handicapped people should just stay elsewhere.

Update: we knew it would happen and it did. Middle of the day, get to the lift and no bellhop. Ended up waiting several minutes in 90+ degree tempature with no way to get my wife into the building until two bellhops show up on a golf cart. Unacceptable. How is this place...

We stayed at the Jekyll Island Club resort for three nights.

The grounds are absolutely breath taking, with ancient, giant live oaks draped in curtains of Spanish moss. Some of the snaky limbs reach the ground! There is a neatly manicured croquet court in the middle of the property and all of the landscaping is immaculate.

We were told our room would have an “island view”, however upon arrival, we discovered our room had a view of a flat metal roof with a satellite dish as a decoration! We told the valet (Gabe went above and beyond in making sure we were satisfied with our accommodations), that this “view” was unsatisfactory, so we were upgraded to a really lovely room in the Sans Soucci cottage. The room was large and very clean and the king size bed was comfy. We were surprised to discover if we wanted to use the fireplace there was a charge for this, we passed on the fireplace. There were two bottles of water (Evian), but there was a six dollar charge per bottle, so we passed on this as well. The porch had two rockers that one can sit and rock the day away while staring out at the bay.

No wine glasses in the room and no corkscrew. Wifi access was spotty. For the emergency exit there was only one way out. If there was a fire, you’re cooked! In addition, two of the outlets were crowded with multiple plugs which are a fire hazard. The cottage does not have an elevator, so one has to be able to climb stairs to get to the rooms. We were on the third floor and thankfully healthy enough to make the climb.

We had one breakfast in the “Grand dining room”. This is a very elegant stately room. However, the buffet was less than satisfactory, especially at twenty dollars per person. Our first cups of coffee were not hot, the eggs and the rest of the fare were no different than buffets we’ve had at the Marriot or Holiday Inn.

The pool is lovely, although the water was a little chilly for the time of year (end of February) that we were there.

There are walking and biking trails throughout the property and provide for a pleasant walk for as long as one wants . They are part of a network of trails that circle the whole island with lots of nature to view.

The staff was attentive and Gabe who greeted us and arranged for our room was just fantastic.

The Jekyll Island Club Resort has a lot of interesting history and there are plaques and photos throughout that provide a good education on the history of the grounds and buildings.

The Jekyll Island Club Resort is like something out of the Great Gatsby and is quite elegant. It’s almost like a trip back in time when people like the Rockefellers, Vanderbilts and the Morgans frequented Jekyll Island, but guests should not expect a 21st century atmosphere, however, the history of the Jekyll Island Club Resort makes...

My mom and I arrived yesterday from Florida. I came here to celebrate my birthday and it’s our first time on Jekyll Island. Since I have a credit card that gives me perks (Capital One Venture X), I booked this hotel for our short trip. We were upgraded before arrival (I called and spoke with Yasmin) which was really nice. Upon arrival, there was a champagne bottle waiting for me with a sweet note, which I thought it was extremely thoughtful. The property is absolutely stunning! This is the best part of my stay. Just absolutely gorgeous historic buildings. The room provided to us is spacious, comfortable and clean. However, the hotel falls short in several ways: upon check-in, I had to ask for help with luggage. No one offered. Also upon check-in, I was given zero directions on the property (I.e where food is, where the pool is, where to park, etc.) which is expected of a hotel of this caliber. the food options are extremely limited. There should be other restaurants on property to accommodate for the size of the hotel. Not only that, there’s barely any variety and it’s outrageously expensive. the public bathrooms (bathrooms near check-in), for example, were filthy. That is a huge oversight. we had the breakfast buffet because that’s another perk of being a Venture X cardholder. However, I expected SO much more from the hotel in terms of the food. The best part of the meal was talking to Jimmy, the sweet chef at the omelette station. there are smores provided every night, which is a nice touch; however, it is unattended and the smores station was dirty and unkept. our bathroom light is haunted - lol it keeps going on and off. since we’re by the bar, the loud music keeps seeping in to the room. I get that this is a historical building, but some soundproofing in the rooms would have been nice. Mike, the guest relations manager, is a GEM also!! Overall, this is being, so far (we check out tomorrow) a pleasant stay. Sadly, my expectations were high and haven’t been met. Since I had a travel credit, I’m content with what I’m getting, but I wouldn’t spend my money...