Wyndham Kaua'i Beach Villas — Hotel in Kauai

Okay, right off the bat I have to say this would be a one-star review (or maybe a 0-star review) but the staff here are all amazing. They're working very hard to try to make up for the fact that the property is a shambles but there's only so much they can do.||||The most important thing to know is that the 4 AM chicken is real. It's 5AM right this second and the chicken went off at 4:22. Now, you're thinking, "whatever, it's a loud chicken, I can deal with it." No. No, you can't. It's not one chicken, and it is every single morning.||||Along the north of the property runs a canal. On this side of it is a relatively thick row of trees, on the other side of it is a massive dirt area for noisy little dirtbikes. I'd forgotten about the dirtbikes even though we've been here 3 or so times. Anyway, in those trees are the chickens, and most of the property's rooms face the parking lot and those chickens. There's a nest of about 4 of them across from Building D, there's one guy up on one end of C, and there's one down across from E. Once one goes off at 4 AM, the others start playing call-and-response.||||Now, the chicken situation would be fine if you had windows that close. Here's the thing: you don't. The bottom half of every window on the property is made of these flimsy little wooden louvers—there's no glass there. The chicken just BLARES through what is basically an open window, and remember, most of the bedrooms are pointed directly at a chicken.||||No lie, we literally made a PILLOW FORT over the useless window, out of chairs and sofa cushions and bed pillows and wadded up blankets. It made the chicken quiet enough that—if and only if—I could only barely hear him when I was wearing AirPods in noise canceling mode when he went off. Yeah. PILLOW FORT. I'm not kidding. The only defense you have against the chicken is tearing up the room to get materials for a PILLOW FORT.||||Okay, what about the non-chicken situation? The property is in awful decline. It's really bad. We came here 10 years ago and it was just kind of... meh. It's a total shambles now. Carpets? Stained and worn. Doors, fixtures, cabinets, furniture? Barely functional. Furniture comfort? Nonexistent. Dishwasher? Older than my adult daughter. Smells? Yep, we got 'em. Busted-up walkways? Heck yes! Abandoned half-demolished buildings? Check, check, check. Godawful plumbing fixtures from the 80s? Largest collection I've ever seen. Dangerously narrow bath-shower? Mm-hmm. Hollow veneer countertops that gong whenever you put something on them.||||Dilapidated, kind of gross vibe, that's what's going on in your room. Out on the grounds, be prepared to trip over cracked and uneven paths, go around dead ends leading to condemned buildings. Weird walkways that basically force you out into the parking lot to traverse anywhere. Loud, loud, loud landscaping equipment — and remember, your window is effectively wide open to noise. They even managed to have the huge gas-driven pump running to drain off some lagoon water. Which was cool, that meant I was trapped in my room by a 4-inch hose and a giant parking lot lake my wheelchair can't traverse.||||Busted TV, huge black spot in the middle. Clothes dryer worthless because the pipes are jammed full of lint. Weird WiFi that's per-room; it doesn't cover the whole property. If you go outside your room you've got zero WiFi anywhere. Some rooms have decent speeds, others less so.||||Basically, if you can think of something wrong with a room or a property, it's here. The A/C worked in both rooms they gave us, though. You need it: those wide-open wooden slat windows let in a lot of heat and humidity.||||What are the upsides? The staff is amazing, they're trying really, really hard to work around the fact that the management hasn't invested a penny into this property for 20 years. Parking is no problem because it feels like half of the property is parking lot. The grills work fine. You can use the pool across the street at the nicer hotel if you wear the "I'm a total moocher" embarrassing yellow rubber band on your wrist and ignore the stares.||||Oh yeah! Even though it's a timeshare, they don't staff the place with the fake "concierge" person whose actual job is pre-sales. So you won't get hassled into going to a sales pitch in exchange for, like, 10% off a helicopter tour or something. They used to have that but I guess management won't pay that person's paycheck any more.||||Secret tip: if you can wrangle getting an inward-facing room, those are much nicer. They eventually moved us into a room that was inward, clean and modern, totally redone, probably because of prior flood damage. It's supposedly the ADA room but there are stairs to get in and the patio door has a huge frame you can't roll a chair over. But it's an upgrade!||||Oh. That's the other thing. Inward-facing rooms are considered an "upgrade." Now, there's no actual way to book an upgrade through Wyndham, so it's all down to how much the staff loves you. Showing up with a stack of hundred dollar bills doesn't work, all the non-chicken rooms are reserved for... I dunno. I lucked into mine because the staff was awesome but the slightly less chicken-y rooms aren't a thing you can actually get otherwise.||||That 4 AM chicken? I'm moved to an upgraded room with an entire building between me and Mr. Scream Chicken... but I have the same terrible windows so I can still hear him. It's just that I'm not getting the full "directly outside your window good luck sleeping" experience any more. I still have to run down my AirPod battery to not hear it. Remember, it's 5 AM and notice I'm awake? We've been on island (not at this property) for three weeks, it's not the time zone.||||TL;DR: 4 AM chicken. 4 AM chicken. 4 AM chicken. CHICKEN. CHICKEN. CHICKEN. Also...

We bought a Discovery Package from Wyhdham almost 2 years ago. After discovering we had been lied to over and over about being able to book at any of the listed resorts during High Season, we ended up settling on this resort, using almost all the points for a 1 bedroom unit for 13 days. This is not a luxury resort. There is one small pool for the entire complex, the hot tub cannot accommodate more than 4 adults. Our unit itself is not bad other than being very energy inefficient. The " slats that open to let in fresh air do not close all the way, therefore, when the air conditioning is on, half of it goes out the windows- literally. We asked several times before we came about handicapped parking and never got a reply. There is only 1 handicapped parking space near our unit and someone else is always parked there. No one ever reached out to us as far as concierge service or discounted tickets for attractions We have owned with BlueGreen resorts for 31 years and have never had that happen with that time share. We asked at the front desk for a partial cleaning of our unit- At least the bathroom and clean sheets. We were told that was not available, but they would give me the sheets to change myself. The dirty sheets are still sitting outside our unit in the garbage bag- which is what we were told to do with them- no one has picked them up. The TVscreen in the office advertises a mid afternoon activity every afternoon. They keep canceling them and when I asked why, I was told" we're trying to get something together". To be honest, I don't think Whydham will spend the little bit of money for the ice cream or whatever is needed for these little social events. The three buildings right by the beach are unusable. It's obvious by the sandbags, the green fencing and the " keep out" signs, that these buildings were flooded during some storm-2 or 3 years ago. So- if you make a reservation here, don't expect an ocean.view, the buildings are literally not safe to inhabit. This is not what we were promised by Whydham when we bought this package and now they expect us to sit through a 90 minute presentation at their luxury resort almost an hour away. Like we would even consider buying into this company. It's going to be an icy cold 90 minutes, regardless of the temperature in the building. The only answer I've gotten as far as my complaint regarding the cleaning is " ask at the front desk". Like we haven't done that. Obviously, management could care less. The kitchen and bathroom are decent, but the bathroom needs some ventilation. The furniture in the living room area is so dirty, I put a beach towel.down.before I sit on it. Whydham, you have failed from the get go. We are happy with the timeshare we own, the best thing you could do is let us out. If the 90 minute presentation. We were offered 10,000 points toward any Whydham hotel for all the lies we've been told. How many points does it take to reserve a Whyndam hotel room for 1 night. It's way more than 10,000 points. I'm going to look into joining on of the class action lawsuits against Whydham when we get home. I have pictures of the decaying buildings by the beach. This is not what we were promised. Why doesn't whoever reviews this ,call the front desk and tell them to partially clean our unit. For a 13 day stay, that's not an...

We bought a Discovery Package from Whydham Resorts almost 2 years ago. After only a short time, we realized we had been lied to- over and over and over. Just a side note- we have owned a time share for 31 years and been very happy, so we are not in the time share hating crowd. We were told that units were put aside for Discovery Package owners, so we wouldn't have trouble booking at popular times of the year. That was not true. We had 2 years to use the Package and were never able to book at any location we really wanted to go when we wanted to go there, so we finally settled on this resort for 13 days, using all of our points. This is not a luxury resort. Now they want us to attend a 90 minute presentation almost an.hour away at the only luxury resort Whydham owns on Kauai. We were not even given a partial cleaning mid stay. We booked for 13 days, so I don't think asking for the bathroom to be cleaned and the bed sheets changed was too much to ask. We were refused. No one from Whydham Co. called us until we had been here a week to offer help booking activities, and they demanded we rearrange our schedule to attend this 90 minute presentation because it's " in our contract ". Had the concierge from the other side of the island called closer to our arrival date, we wouldn't have been so booked up. It's going to be a very cold. 90 minute meeting regardless of the temperature in the room. There is no concierge here, and the little activities that are posted on the TV screen in the office keep getting canceled. No ice cream sundaes, no little gatherings - just" we're trying to work something out". I asked several times before we came, about handicapped parking. No one ever replied. There is one handicapped parking.spot neat our unit, and someone else is always parked there. There is one small pool and a hot tub only big enough for 4 adults on this property. We are allowed to use the pools and hottub at the property next store- much nicer than here- but my husband can't walk that far and we aren't allowed to park there. Gee, thanks, Whydham, for the help and making sure we were taken care of. I won't sit on the furniture in the living room without putting a towel over it- it's filthy. I ended up changing the bed sheets myself, and no one has come to pick up the dirty ones we were told to leave outside in the garbage bag. We paid $4,000.00 for this? Please note, the 3 buildings with an ocean view were flooded out by a storm some time ago. You can still see the sand bags, the fencing and the " danger, restricted are" signs. Don't count on any ocean view here. It doesn't appear any repairs are underway, and this damage did not occur recently. So- these are the Kauai Beach Villas owned by Whydham. Right next to the much nicer and well maintained...