Northwest Furniture And Mattress — Hotel in La Grande

My husband and I purchased a sofa 5 years ago with recliners at each end. It came with a Limited Lifetime Manufacturer's Warranty. Last week part of the frame on one of the recliner sections broke. We called the La Grande store, they sent someone out to look at it the next day and called the manufacturer on our behalf. As it turns out the parts were no longer available, so the limited warranty was void. But, Mike from the store, sent someone out to pick up the recliner section, took it into the shop and repaired it (very well) himself. The recliner was delivered and reattached it to the sofa today. Appears to be good as new. There was no charge for the repair or pick-up and delivery. Needless to say, our next furniture purchase will definitely be from the La Grande NW Furniture and...

WOW, After ordering a mattress online, and that turning out to be a nightmare from beginning to end, we went to NW Furniture. Shaun was working that day, and in spite of him being the only salesperson working, we got excellent service and all our questions answered. They had the mattress we wanted and we saved a little money. Delivery was scheduled and it was delivered right on time. Tom and Wade were quick and efficient, taking care not to do any damage to furniture or house. There will be no more online furniture purchases as long as we are in driving distance of Northwest Furniture. This is how to run a successful...

We love these guys! They always provide us with EXCELLENT service, quality furniture and most fitting recommendations! There is no place we'd rather purchase from. We have been more than satisfied with all furniture we purchase through them. In fact, I'm sure it won't be long until we're back in their store. We have bought a bed and a couch from them and it was exactly what we'd wanted. Highly...