Quality Inn & Suites Live Oak I-10 Exit 283 — Hotel in Live Oak

First of all, the website listed the availability of a room with a living room. Upon arrival we discovered our room did not have a living room; when we asked the receptionist, she replied that they didn't offer such rooms. We then asked that the extra charge be taken off since we did not receive the product we paid for and she replied with a weak song and dance about it being a charge for an extra person or some nonsense. Who mentioned my occupancy and how I should be charged for reaching a certain number?! I bought TWO beds because I had FOUR people. I WAS PAYING EXTRA FOR A FREAKING LIVING ROOM. Moreso the fool am I for trying to surprise my family with more than your standard motel room, huh? Furthermore I highly suggest that instead of making up an excuse on your own to get me away from your counter, you give me your manager's number or ring him up: it was only 730 at night, not 3am, plenty of time to get some feedback from him. After that why don't you give me a customer service number I can call? Anything but what you did, really. Secondly, it sure would be nice if the staff at least PRETENDED to clean the room. If my photos are approved, you can witness yourself the built up, and I mean BUILT UP OVER TIME, piles of sand filled grime in the bathroom corners, the Skittles, peanuts and bottle of lotion under the beds from previous occupants, and the MOLD, AUTHENTIC, HEALTHY GROWING MOLD COLONIES on the bedskirt. I have cleaned condominiums, hotels and motels professionally and we had schedules for changing even the bedskirt and curtains. I didn't get a picture because I wasn't the first to use the bathroom, but my family informed me that there were multiple hairs in the bathtub as well. Make an effort, guys. Next, I always get disappointed when the bathtub plug lever is just for decoration. Do you know uncomfortable and sad it is to go in for a hot soak after your long journey and find that you've got to put a rag down and hold your heel on it in the world's most narrow bathtub that's also competing in the world competition for NO water flow/pressure? It's a balancing act no one wants to attempt when they're road weary with the added insult of an hour to even try and fill the tub. Tell you what, though, I am giving you the second star because your fridge was good and frosty and your breakfast was nice; stunning, really, compared to the treatment I got and the mold I had to breathe as I slept, hoping I don't get sick. Will not stay with you again, DO...

My room, 105, had mold and mildew in it. The light fixture cover turned green when the light was turned on due to mold and mildew. The furniture was dated, the door lacked a seal, the room had no iron, and it was not clean. I put a chair under the door handle for security. My sister shared the room with me, and her face swelled up because of the mold. She had to get medication and go elsewhere to bathe. There were five large cats, the size of dogs, outside the room, with some approaching me aggressively and others lying in the road, unwilling to move out of the road as I drove, trying to park. My other family members stayed at the hotel: Spencer W. in room 226, Lonnie S. in room 106, then moved to room 112, and Bequetta W. in room 109. All of these rooms had issues. Spencer's room had mold and a strong smell of pets and cigarettes. The sheets and pillow covers were stained and dirty. The shower had hair in it. His wife killed bugs that crawled from under the bed and in the bathroom. Lonnie's room had no hangers, the door was not sealed, and there was a noticeable gap. Additionally, it lacked an iron and was not cleaned thoroughly. Bequetta had to go to the emergency room because of the mold. The room had a dirty urine smell. The bathroom tissue holder was rusted, and she could see daylight through the side of the door. The room was not serviced, and the pillows did not smell clean. The manager, Heather, was not on duty, and no one could make any decisions regarding receiving compensation for the rooms but her. We were informed that Heather would be back to work on Monday. I spoke with Codi on 9/1/25 at 11:49 am because Heather was not there. I called back on 9/2/25 and spoke with Rico at 3:29 pm. He informed me that Heather was on vacation until next week, and no action could be taken until then. Rico asked me why we did not complain more while we were there instead of waiting until we checked out. I explained that several complaints were made after we got into the rooms. Still, I want to know from him why the rooms were not clean, free of bugs, sanitized, adequately secure, comfortable, with a pleasing aroma, in good repair, serviced daily, free of animals, with modern furniture, and in a manner acceptable for...

Overall, the trend of 'less than' quality continues at this 'lack of Quality' property. After 10 years of VERY Frequent chain usage, calling it quits.

Oh, where to start. Smoldering cigarette from clerk just outside the lobby entry started things off right. And it only got better from there. Room smelled musty and other guest were smoking directly outside our room. Tissue box empty. New white socks weren't so much after walking on the carpet in that room

Washing machine out of order. Guest-use computer wouldn't boot...not to mention a hefty price per page charge to print 1 sheet if it ever did start up. Shower showed signs of damage and poor repair. Difficult to access any electrical outlet to recharge electronics. Same for the sad little coffee maker - decide what to try to unplug - fridge, microwave, lamp, tv....good luck trying to get to the receptacle.

Breakfast next morning was just a continuation of a rather stale experience. Limited seating made for less than comfortable location to choke down the stale muffins (I use the plural form as there were, count them, - 2 (two) muffins to pick from) and even worse choice of rock-hard fruit loops or some mystery cereal of the bran/wheat variety. Skim milk-out, 2% milk - few drops. Hot chocolate - nope. Here's the only praise I've got - the waffle maker and batter appeared to be a big hit with the table full of travelling cackling grannies.

Last tip to those that might actually not care where they bed down for the night, watch out as you turn off the highway to the street leading to inn - wicked hole in the road....maybe hit it and knock some sense into you for heading there in the...