Baymont by Wyndham Mandan Bismarck Area — Hotel in Mandan

Do not give this Baymont Inn your business. I’m only giving 1 star because I can’t give 0.

My wife and I checked in for a 3 night stay. We were gone within a few hours.

Walking to the room, there were smells of sewage, feces and marijuana. Everything seemed to have a dirty film over and looked like it was in need of repair.

We went to our room (214) and it was not only outdated, but also dirty and not functioning. The beds were rock hard and lumpy on the edges, but sagging in the middle - a sign of moisture on the mattresses and bed bugs. The shower has stains, the sheets have stains… might as well call the room a stain. Then as we were debating going to another hotel, the power cut out in our room and sealed our decision.

I went to the front desk and spoke with Bryce. Bryce told me that maintenance leaves at 4 and wouldn’t be able to fix it til the next day and management leaves at 4 and wouldn’t be there until the next day. I was told to wait in my room with no power while he called and tried to reach someone to resolve the matter. At that point, I sarcastically asked for a flashlight to pack up my things in my pitch black room. I was told we could switch rooms and that wouldn’t be a problem, I don’t think he got my point. I left a message for the manager to have them contact me to confirm a refund and I walked across the street and booked a room at the recently renovated Days Inn.

The next morning, I walked across the street and asked for a manager. I was told he wasn’t there and he just kind of shows ip randomly. I then looked up the “Manager on Duty” Tyler Gangl and saw his photo online and realized he’d been walking around the hotel that morning and I had seen him already. I went back to the desk, they lied and said he wan’t there but he’d be back at 4… but I saw him walk into a side office. Then I came back at 4 and Bryce was back, he told me Tyler wasn’t there. Then I saw Tyler walk by and I asked him if he was Tyler… Tyler said yes and asked how he could help.

I told him about the problems and the message I left, he acknowledged already hearing about the room number and the power going out. I asked for a refund he said “don’t worry, I’ll take care of it”. Then he tried walking away. I stopped him again and asked him for a receipt and he rolled his eyes. He turned to Bryce and smiled about it, then joined him behind the desk. I told them that I feel like they had been avoiding me and trying to let this blow over. Tyler laughed in my face and said no, this was the first he had heard of it and he’s resolving it. This was a lie because he already acknowledged that he had heard about it. He ultimately gave me a print out of a receipt with no record of a refund.

Tyler operates this location like a shady lying slum lord. He also encourages the employees to avoid issues with guests rather than resolve them.

I will be reporting this location to Wyndham Corporation, posting my review everywhere possible, and reporting to the better business bureau.

If you are coming to Bismarck,...

I don't typically like leaving 1-Star reviews, but you know I don't like complaining either, but when you LIE and DECEIVE your clients that is absolutely abhorrent. I went to this location in the early morning of February 8th after 14 hours on the road. I had looked up prices online before settling on the Baymont. I walked in, and after waiting for about 5 minutes, a women walked in from outside, I said that I would like a double double bed room. She looked on her system and told me they did not have any double doubles, but they had 2 single rooms. I said OK, and showed her the online prices ($65.00/night)that I had found and was told that she would honor that price, since it was listed on their official site. I said ok. She asked me if I would be staying until Sunday, and I said no, we would be checking out in 5 hours before the 11am checkout time. At 10:50 that morning (February 8th) I proceeded down and checked out. On February 9th I then saw 2 charges on my debit card for $117.97. I then tried calling and was told there were no managers available. I then tried calling again the following week, being told that the front desk manager wasn't available, and they took a message to give to them. I tried calling again this week, and was told they had texted their front desk manager and to expect a call back within a day. To which I still have not received a call back. I have spoken to corporate and was told that they would send a message to the location, to which I was supposed to get a call back and still have not. Here we are now 14 days later, and low and behold no call back. A single room that should have cost me $65.00+taxes, has now cost me over $235. This is absolutely abhorrent, and my next step will be contacting the North Dakota attorney general, since I have evidence of the pricing I should have been charged and instead I get ripped off and...

Where to begin with this place. A very huge organization decided to use this hotel’s conference amenities for a two day event. Upon arriving, the front desk girl (though very nice) was dressed in sweat pants and a sweatshirt and spent a majority of her time on her cell phone. The entire hotel was leaking excessively everywhere from a storm they had the day before. A single bucket in the foyer was catching water while dozens of other spots just had water hitting the foyer tile and occasionally being mopped. There were smells, carpet was deteriorating in the hall on the way to the room. My room’s AC unit had its panel fall off a couple of times. The room was not cleaned before checking in other than the bed being made and possibly a quick surface clean. There was dirt, dust and food at the base of my bed (small pieces of oatmeal grains possibly from the previous person there). There’s much more and no need to really go into it all. I just got the overall sense that no one took pride in their work nor made any kind of effort to keep the place presentable. The only thing here that commanded my respect was this maintenance guy I kept seeing around the building. The guy appeared to be a hard worker and every time I saw him, he was working his rear off to fix things around the place. All while the front desk lady was surfing something on her phone. In addition, the conference room had dirty and wet sagging ceilings with half the lights out and several dimming ready to go out any second. And there was also puddles of water in that room before they threw a stage over it. They had fire alarms going off in the middle of the night (1:45am) and during the conference, they decided to test the alarm again the following day in the middle of a CEO’s speech. I’m really trying to find something good to say about that please and just cannot at this time...