Hampton Inn Memphis-Walnut Grove/Baptist Hospital East — Hotel in Memphis

DO NOT STAY HERE!

When arriving at the hotel, there was no one at the front desk. The phone was ringing incessantly, an employee walked through the lobby with some towels in his hand and said, "I apologize. I will literally be right back." It was at least 10 minutes later when another employee who looked like he was off the clock about to leave for the day came up and assisted us. There was a line that had formed behind us by that time and everyone was upset.

We had two rooms and the names on the tv's did not match who was staying in which room. Not a huge issue, I know, but it lends to the display of ineptitude.

The duvet cover was DIRTY! Visibly dirty! I really wish I had taken pictures.

The room itself was not clean. It wasn't disgusting, but it was clearly not as clean as you would expect a hotel room to be. There was hair in the sink, shower and on the floor in the bathroom. The outlets were loose in the walls. There was an extra set of plugs on one side of the bed, but no plugs on the other.

There was no refrigerator and no microwave. This is the very first time in decades that I have stayed at a hotel that didn't have a refrigerator. I am not sure about the microwave as I rarely use them, but I always use the refrigerator. But, no problem, right? There are ice machines. We'll just fill the ice bucket and pop our drinks in it. Well.. no... not unless you go on an excursion to find one that isn't broken.

There were other little things like the light cover over the elevator lights was missing. There was no water in the pool. The side door only worked with the key card sometimes. There were no vending machines. There were only two hangers in the closet. It was hot, muggy and musty in the hallways.

The day after arriving, there was a heavy police presence. We thought maybe they popped in for breakfast and to make an appearance. This caused us some alarm, but not too much, as the area looked like a decent area. Then we went to the funeral we were there to attend and came back to change, and there were still cops there. This was around lunchtime. In fact, I believe there was one more than there had been before. Odd, we thought.

So, we were getting ready to check out to head home, which was about a five-hour drive, and my husband takes some of our luggage down to the truck, comes back up and tells me that our truck had been broken into and our valuables stolen. This happened to at least three vehicles that I know of. I cannot tell you the absolute RAGE I felt. Not so much about the things that were stolen, but the deep sense of invasion and disrespect! Not to mention the financial implications to repair the vehicle and to replace the stolen items.

What infuriates me most is that all of this was entirely preventable with adequate security measures. The hotel clearly failed to fulfill its duty of providing a secure environment. The lack of adequate surveillance systems and insufficient security personnel clearly contributed to this crime. We, as guests, have a reasonable expectation that our vehicles will be safe and protected when on the premises. Hotels have a duty of care to implement security measures to minimize the risks. And they knew! When I turned in my key, I specifically asked how often that occurs. The response was that it does occur, but not as much since they hired security. Where were they that night when three vehicles - I'm sorry... at least three vehicles - had their windows smashed and property stolen. Apparently, it is not news that car burglaries are on the rise in this area. Something they knew, but we would have had no idea about. They could have at least told us that there is a very real possibility that our vehicle would be broken into so that we would not have had a false sense, rather than a reasonable expectation, of security.

One other thing... there was no empathy... none! Not even an ounce of "I'm so sorry that happened to you."

Oh... and they ran out of eggs about an hour after...

I like staying at Hilton brand hotels. I usually have a nice room, great service and the price is reasonable. I went to Memphis for a wedding this weekend and picked this hotel because I felt like it would fit was I was used to and was in good proximity to the event. Boy was I wrong. The only good thing was the lady that checked us in. She was great. Personable, helpful, and didn’t make us feel like we were a hassle. Once we left the lobby things went down hill. The place was dirty. The elevator looked and sounded like it was on its last leg. We walk into the room and it smelled musty. Like it hadn’t been used in a while. We had 4 people and the room only had 3 towels. The great lady at the desk helped us fix that quickly. The sheets and other bedding was stained. One was a dark black stain not easily overlooked. We stayed 2 nights. Friday night we went to bed and watched TV with our sons. When we woke up Saturday morning the TV would not come on. My wife was trying to use the electrical outlets in the bathroom and none of them would hold the cord in. We called the front desk and informed them of the issue with the TV. And went on about our day. We arrived back several hours later and the TV still wasn’t working. My wife bluffed it into a different outlet and it came on. Multiple electrical issues that could cause injuries or worse a fire and no one came to check. The parking lot is tiny, cramped and relatively dark at night. A man offered sexual favors, in the parking lot, to my mother who was staying a couple of rooms down from us this weekend. The hotel was far from full and they were unable to give us adjoining rooms that we requested. It was an all around bad experience. I probably won’t stop staying at Hilton brand hotels, but I will not be back at this one and will share my experience with anyone who cares. My mother says this comment box isn’t big enough for all the negative this she has to say. If I were you needing to stay overnight, and God forbid it’s because you have a loved one in Baptist hospital, I would pick...

I have stayed at many Hilton properties, but Hampton Inn Memphis - Walnut Grove/Baptist Hospital East is the worse. I had a 4 night stay at this property, asked several times for room to be cleaned and to be provided fresh towel sets. The room was never cleaned during my stay and I had to go to the front desk to receive fresh towel sets. The carpet in the room was dirty, no refrigerator or microwave in the room, the soap dish in the tub looked like it was clipped and someone tried to use caulking to hold it up on the wall. They fell terribly because there was caulking all around it. The tub looked dirty and the furniture in the room was outdated. We had to empty our own trash, otherwise, the trash would have taken over the room. The A/C unit in the hallway leading to the room was noisy. Everything that could go wrong for this hotel, was WRONG. I saw a sign at the front desk that read, "100% Happy Guaranteed", well, I was far from 100% Happy Guaranteed. Since I was unhappy with my room, surely not all of the room could be in such poor condition (at least I thought). So I asked the front desk to be moved to another room and was told that all of the rooms looked the same. WHAT??? I know that I am not alone when I say that I spent way too much money for my stay and felt as if I was robbed of the quality of cleanliness that I have come to expect from any Hilton property. Hampton Inn Memphis - Walnut Grove/Baptist Hospital East fell far short of meeting my expectations. Normally, I receive a survey after my stay at other Hilton properties; however, I did not receive one after my stay at this location. Management already knows how bad of condition and shape this property is in. Therefore, I guess they felt "no need to sent a survey". Because of that reason, I am leaving this review on their website so that others will know either not to stay at this property or enter at your own risk. You have been warn. This location is equivalent to you local Motel 6 or Red Roof Inn. Hilton should be ashame to have their name associated with this...