Baptist Memorial Hospital-Memphis — Local services in Memphis

I had the worse experience on 6/8/25 from the ambulance transport to the emergency room visit. The paramedics arrived at my home when I got in the ambulance the guy said “ALL RIGHT TELL ME WHAT’S GOING ON” I was in severe paid could barely speak, all they did was start my I.V. and transport me to Baptist if I knew that was all they were going to do I would’ve just gotten my family to try to lift me and put me in their car because they were at my home before the paramedics. The paramedic that sat in the back with me wasn’t paying attention to me I was feeling nauseous cause the ride was so bumpy I had to try to get his attention once I got his attention he gave me a bag for nausea but they were talking to me asking me was I okay or checking on me. I honestly felt like a burden. When I got to Baptist I was in SEVERE PAIN from a scale of 1 to 10 I was beyond a 10. They had to find a wheelchair for me, they asked me did I really need a wheelchair could I walk and just sit in the waiting room I told them No I need a wheelchair, they found a wheelchair, I got labs right away i was only siting in the waiting room maybe 5 mins, i told they woman taking my labs that my last name was incorrect but she didn’t correct my last name. I sat in the waiting room for hours! I was waiting so long my pain for the most part decreased on its on my pain was at a 5 at that point. I honestly wanted to just go home because I did not like how I was being treated the medical staff made me feel like a was a burden or faking. I got called to the back I was put in a small room the doctor came in I explained what was going on and he said he was going to get me fluids & something for pain and he would get a CT of the pelvis ordered my family and myself told him we were concerned that I may have had a mini stroke because my left side was numb I was unable to move my toes and my left leg was swollen. Then he offered a CT of my head. I told the nurses once I was in the back and registration that my last name was incorrect but still no one tried to update of change my last name. The nurses once that took me to get my CT was nice and when I sat in another waiting room in the back to get my results that nurse was nice too but when I was about to leave the nurse realized my I.V. Was getting fluids, my I.V. was working because I had to get a CT with contrast and it was working also I had to get a shot of Toradol through my I.V. and got that also felt the saline when they were cleaning my I.V. but I did not get the fluids or the Tylenol that I was supposed to receive through my I.V. When I was getting discharged my last name was still incorrect made the nurse aware walgreens will not fill my prescription because the last name is incorrect, the nurse told me I have to speak with registration. I was told by the ladies at the desk when your leaving that they couldn’t change my last name because I needed my I.D. myself and my family told them I was transported through the ambulance and I did not have any I.D. on me I was able to show proof on my phone with my I.D. and insurance card what my correct last name was but I had already been there for hours had already let every single person know my last name is different and it reflects on my driver’s license and insurance card a different last name and no one took the time to get it corrected. I did not feel like a patient I did not feel compassion from majority of the staff and a hospital should hire people that are passionate about helping others and are willing to go above and beyond to make them feel important, so I am upset because I will have to pay an ambulance bill and the only thing they did was start my I.V. and transport me to the hospital they didn’t have there sirens on so the stopped at every light and no one asked me how I was doing or feeling and wasn’t paying attention to realize I was nauseous and severe pain. I will also have to pay for an emergency bill and I didn’t even receive the care I was supposed to get because I did not receive fluids or pain meds...

I used to fully trust Baptist East until my Mom went this hospital.

The staff neglected us and my Mom. When my mom stayed on the top floor, there was only 1 Nurse who actively remembered things about my Mom. I get it, you have to juggle multiple patients; however, why are so many carrying their attitudes and showed how little they cared for her?

The doctor's on the top floor were fairly alright until towards the end of our stay. One of the doctors said out loud in front of my mom, "She's extremely sick anyway, what's the point" right in front of my mom and Dad. We were shocked to see that happen from the doctor's we have to place our faith into keeping us safe and our spirits up. When the doctor did that, my Mom's spirit was crushed. It became an uphill battle in trying to keep her motivated, eat, do what she was supposed to do, and encouraged to keep fighting the disease.

Towards the end, my Mom was brought back to the hospital because she was unresponsive to us. After some time, they moved her to the intensive ER in the basement. While we were there, my family and I were taking turns talking to her to try and reach her and get her to fight back with us. Mind you, Mom is awake and can look around but isn't really responding to us. When you talked to her though, she would look directly at you and listen.

One of those ER nurses came in and wanted to talk to us about not resurrecting or trying to save Mom's life if she goes into that which again. We had asked the nurse NOT to have this discussion in front of Mom but that Nurses words were exactly, "I understand you wanting to do that but to be honest, she can hear us talking but she can't understand the words we're saying," then continued forcing that discussion on us in front of Mom.

My Mom passed away now. It was tough and a long flight; however, when the doctor's and nurses that you're supposed to trust, seem like they don't care and blatantly show it in front of you, don't take care of your concerns, repetitively get her food order wrong, delivered the wrong food order, delivered old food, took hours or sometimes not even bring the food back at all, didn't respect our wishes, and, genuinely, felt like the staff did not care about my Mom.

I don't see how a hospital of this size and staff, with a network as large as Methodist, could do this to anyone.

I do not recommend Baptist East unless you have to. I wish I could go back in time and make my voice heard more to the staff. The hospital took someone away from me and it didn't feel like they tried all the way.

Baptist should be ashamed of themselves and I can't believe this happened to me...

Most of the nurses and staff are horrid. The doctor couldn’t find what was wrong with me after three days of being there. He repetitively insisted that I was either having meth withdrawals or that my pain was from anxiety which it was not.The nurses straight up degraded me, and if they weren’t rude they ignored me and got mad at the fact that I was literally hyperventilating from the pain. (Nurses: Savannah, Gina, Sandi). I was left crying in pain in the hallway several times and they refused to give me meds for the pain as-well. Not to mention the people who gave me a catscan were extremely rude considering it was hard for me to move around because I had just had surgery and afterwards they left me in the hall for more than an hour. Each time I have the symptoms they held off on giving pain meds I assume because they think I'm some sort of addict. The direct result being that I had to sit in agonizing pain for no reason, so naturally I'm not going to just sit in my pain, but when I went to leave they of course had to let me know if I did leave that I would be charged for it. So I basically just had to sit in excruciating pain, I got denied pain meds when I asked. If you have any issues with pain I recommend you don't go here, if they don't just outright refuse to help you, they will come back hours after you need meds so there's no point. When asking a nurse for pain meds she refused because she " has other people who need meds too." They pick and choose who they want to take seriously and obviously I wasn't lucky. If you’re a woman I would avoid this hospital, you will be left in pain and nurses get upset at you just by asking for things like water. I was screaming in pain for three days and they refused to help me, the doctor tried to recommend me a psychiatrist for my pain, even though I said multiple times I was not anxious and it wasn’t a panic attack, I was physically hurting. Eventually he gave up and sent me home with pain meds and said there’s nothing he could do. They do not care about their patients and whenever you ask for anything they will come back hours later if they even come back at all. They treated me like I was some type of drug addict, and did the same scans on me constantly, each time finding nothing. Most unprofessional place I’ve ever been too, and the laziest staff I’ve ever met. They wasted so much time just to figure out nothing and he still gave me anxiety meds even though I assured him several times it had nothing to do with my mental health. So if you want to get misdiagnosed or not diagnosed at all, this is the...