Studio 6 Mesa, AZ — Hotel in Mesa

I recently stayed at the Studio 6 Hotel at 560 S Country Club Drive in Mesa, AZ. Its location near the Phoenix-Mesa Gateway Airport makes it a convenient place to stay. As far as quality of the rooms, the Studio 6 Hotel is acceptable. The rooms are spacious and newly remodeled. The bed was comfortable and the kitchenette and bathrooms were both larger than in a normal hotel room. The cost for a room is also very reasonable. If choosing a place to stay was based solely on the accommodations themselves, I would recommend the Studio 6 Hotel in Mesa.

Unfortunately, customer service also plays a big part in choosing a place to stay. Based on the customer service I received at the Studio 6 in Mesa, I would not recommend this hotel.

I called the hotel around 5:00 PM the night before our reservation. After arranging to provide the hotel representative with payment information, I asked to get a confirmation e-mail. I called back three hours later and asked again, then again the next morning around 9:00 AM. Finally, at 5:00 PM on the night of my reservation, I received an e-mail from the property General Manager indicating that they needed more information. I called immediately and provided the information.

During checkout the next day, I mentioned that not getting a prompt confirmation correspondence was a bit of a problem. I indicated that I had tried 3 times and although I was promised a confirmation response each time, it was not until 24 hours later that I finally received information about my reservation.

When I indicated this to the general manager, her response was "We're past that now." I indicated to her that not getting a confirmation after trying multiple times was a cause of frustration for me, to which she responded "No, that's not a problem." We then spent the next 10 minutes arguing about why not receiving a confirmation after repeated attempts is a problem.

My goal to mention the issue was just to make sure that the general manager knew about the difficulties I had getting a confirmation response. This type of information could certainly help avoid frustration for other customers in the future. The General Manager could easily have decided to say "Thank you, we'll try to do better next time." The issue would have been done. Instead, she decided to argue about why the issue was not a problem.

It is certainly the prerogative of the management of a business to handle customer complaints in whatever manner they like. It is also the prerogative of the customer to decide whether or not to give return business. Based on the poor customer service provided by the General Manager of the Studio 6 Hotel in Mesa, I would not recommend staying...

Hello! I have the worst experience staying at your hotel. Before even checking into the hotel I was called several times by the general manager asking me if I was checking in and WHEN was I going to show up. I advised that I was going to check in around 9pm. I was told that I can not check in at that time and was told to come check in earlier. I said okay I would be by earlier to check in. She called me twice more asking me again when was I checking in.I finally checked in around 4pm with a girl named Megan who was super helpful and nice. I did not get into my room until about 10pm. When I arrived I very disappointed, first I only had one bed, second we found blood on the table and roaches in the sink and the bathroom. I ended up leaving and staying some place else. My experience didnt get better. I called the next day to speak with the general manager who was down right rude. I told her my issues with the hotel and asked for my money back. She said, what's the last four of your card. Advised her of that. I asked her if she could hear me bc all I heard was silence. She then said I heard you. They she hung up. I called back to verify if she refunded my card. She said I did b**ch no need to call her back then again hung up on me. My boyfriend attempted to call back bc she ignored my several attempts to get a verification or confirmation. She refused to answer our calls and hung up everytime attempted to speak with her. Still do not know if I am getting a refund or am I being charged for a room that I did...

I honestly believe that this Extended Stay has the best management staff of any hotel that I stayed at in Arizona. Trudie is amazing and will work with you on any situation as long as you communicate with her. I know that taking over this hotel was a huge task for her. Reagan has the best customer service of any one I have ever met and that is saying something. I have been a district manager of a restaurant chain for many years in fact if I would steal her if I could for one of my stores. For me that is the highest praise I could give anyone, that I would want to hire them and trust them completely in one of my stores with my customers. So to Trudy and Reagan thank you for a bit of sunshine in a very dark time. I really enjoyed meeting you and having the experience that I did while saying at this Extended Stay. This hotel has clean rooms is a great value for the price that you pay. The updated rooms are very stylish and current. Honestly the only thing that I would say could be improved would be the housekeeping. I would not say that the rooms are dirty because they are not by any means. But housekeeping is a little slow and I think rushes a little bit and that would mean that they miss things once in awhile. I know that this Extended Stay has gotten a bad rap over the years. But I know under the new management it really will be a great place to stay for a week or month whatever your needs maybe. Don't hesitate to book here you'll love the staff, you will love the location, and you'll...