The Dylan Hotel at SFO — Hotel in Millbrae

SERVICE & CHECKIN -- First impression of the customer experience was not positive. Remarkably inefficient at servicing customers; performing manual bookings over the phone during peak hours, with 1 representative on staff. A $25 early checkin fee demanded after sitting through this 10m call was tactless; at least make the fee proportional to the room rates. The weirdest part about this arrangement is that rooms simply sit idle, with the doors fully open, until occupied. 🤯🤦‍♂️ A virtual concierge was convenient for arranging late checkout. 1130 latest checkout offered (free).

LOBBY & TRANSITIONS -- This is an overtly quirky layout & felt like a maze at times; same goes for the parking experience. The lobby was still very enjoyable due to the lively atmosphere & curated playlist of multi-genre hits. Chairs were comfortable enough for the long FYI: Parking voucher for Yelp checkin!

ROOM (https://youtu.be/Q_Ml-xju2gs) -- A trendy mix of modern & contemporary stock that creates a uniquely intimate "Bay Area" vibe. I found the accommodations to be surprisingly versatile for remote work, staycation, or simply at face value as an airport hotel. Our room was comfortably spacious with quality seating & a patio perfectly positioned for enjoying the breeze, radiating with natural light ☀️. A mix of traditional & make-shift storage was also available. ⚠️Walls are the definition of "thin". ⚠️

BED -- Too soft 👎, but I could see this being enjoyable for those that don't need the additional support. A plethora of pillows provided in this setup. This did not make up for the dreadfully weak bedding though.

BATH -- Small bath space but you get a dedicated vanity. Great shower experience: strong water pressure, fast heating temperatures, & larger towels. Designer toiletries (Gilchrest & Soames) are also included. Ventilation could be a lot better but the windows are functional & make up for it. I also found my pick for best robe this year (made by "robes etc...")!

TV & ENTERTAINMENT -- Impressive entertainment center installation. The television itself was excellent in picture quality & feature-set. Paired with the most unique & tech-forward remote that I've encountered in any hotel this year. It was a fun experience that I highly recommend tinkering with. A bluetooth record player & a few classic records were even provided!

WI-FI & CELL RECEPTION -- A superb~ free WiFi offering. --Performance-- Video streaming - Great Online gaming - Great Video chatting - Great --Nerd Stats-- 64-84 Mbps download 67-68 Mbps upload 0% packet loss 11 ms latency 1 ms jitter

FOOD & DRINK -- DoorDash friendly + plenty of walkable staples like chipotle, subway, & in-n-out burger. I was surprised to see so many food options In the lobby -- there's enough snacks, wine, & beer 3-11pm) to fill a small corner store! A status quo boutique-buffet breakfast is offered at the usual hours. Refillable waters battles are also provided for the duration of your stay. Vending & ice machines on floor. in-room: ✅ microwave (mini) ✅ mini-fridge (medium) ✅coffee ❌ tea ❌ wet-bar ❌ mini-bar

NOISE -- Another thin walls™️ experience. Slamming doors rattle the building, so prepare for that. It's a pet friendly property so plenty of potential barking & other animal sounds. Caltrain across the street too 🚂.

LOCATION -- Airport hotel in a safe area, with proximity to Caltrain. Rideshare pickup can be confusing & parking isn't a polished experience.

RATING A dense amount of amenities -- possibly more than a Staypineapple! Acoustically, it's hit-or-miss, & from the management aspect they're understaffed (or inexperienced). Nonetheless, it's a great-value airport hotel. I highly recommend & would stay again. 4/5...

I usually don't write bad reviews and after previous experiences, I now try not to use emotions when writing them either. ||My family will visit San Francisco a few times a year and I found this place to be the closest to where they visit. They usually have a good time but mainly because they just sleep here and don't hang around the hotel much.||My biggest concern was how EVERYTHING in the rooms costs money if misplaced or not found. This goes from tiny bottle openers to their bleached bathrobes. |Warning: So if you have misplaced anything or if the items are missing and you don't inform them the day of, they will charge you after you check out. ||For example, we didn't get our bath robes back after they cleaned the room on day 1. So we didn't say anything since we assumed we don't get those back if we used them. On checkout day we were charged 160$ for the missing bathrobes! I called the day of and each passing day and unfortunately the manager is busy dealing with another customer complaint or isn't around. The front desk doesn't seem to communicate well with the others and blames the charges on several reasons such as housekeeping put it in so they just charge it and can't do anything, housekeeping only cleans once every 3 days so they couldn't have cleaned our room (which isn't true the housekeeper was at our door and even asked when she can come in to clean), housekeeping will need to investigate because they don't know anything about it, and they weren't able to communicate to the manager as they don't know what to do. They also didn't mention until day 4 of following up that the manager is only present in the morning and not around after lunch. ||The rooms are as simple as it gets and nothing special. They start cleaning rooms from 7am up to check in time (2pm). It is not true that they clean the rooms every three days because the housekeeper was at our door at 8am asking when we will be out so she can go in to clean. ||The microwave we have uses a knob to turn for the timer and heat level. It was old and a bit dirty. The fridge was okay, kept things cool but also a bit dirty. ||The tv was a smart tv, but we noticed that people were logged into the tv subscriptions (Netflix, etc.) so don't be surprised if your login has more people added in! The TVs won't be restarted after you check out so you might want to log out before you leave. ||There's a 25$ fee if you come before check in time. So if you have luggage with you, be careful leaving them in the car for a long time or you can ask/pay to have them keep watch (but I wouldn't trust them). ||The parking spaces are super small and sometimes you might park next to a car and you can't get in because they parked too close. Lots of people walk by the streets and since it's a quiet and semi dark street, your car is vulnerable to be broken into. Even shops nearby will place warning signs that cars have been broken into so drivers beware! ||Unfortunately, with how badly managed this place is, doesn't offer hot breakfast and bagged boiled eggs were 2$, everything misplaced will cost money even if you didn't take them, your cars will be parked in a lighted lot until someone parks and closes you in, and no one communicates with each other on how the place is run, it's at least close to...

I usually don't write bad reviews and after previous experiences, I now try not to use emotions when writing them either.

My family will visit San Francisco a few times a year and I found this place to be the closest to where they visit. They usually have a good time but mainly because they just sleep here and don't hang around the hotel much.

My biggest concern was how EVERYTHING in the rooms costs money if misplaced or not found. This goes from tiny bottle openers to their bleached bathrobes. Warning: So if you have misplaced anything or if the items are missing and you don't inform them the day of, they will charge you after you check out.

For example, we didn't get our bath robes back after they cleaned the room on day 1. So we didn't say anything since we assumed we don't get those back if we used them. On checkout day we were charged 160$ for the missing bathrobes! I called the day of and each passing day and unfortunately the manager is busy dealing with another customer complaint or isn't around. The front desk doesn't seem to communicate well with the others and blames the charges on several reasons such as housekeeping put it in so they just charge it and can't do anything, housekeeping only cleans once every 3 days so they couldn't have cleaned our room (which isn't true the housekeeper was at our door and even asked when she can come in to clean), housekeeping will need to investigate because they don't know anything about it, and they weren't able to communicate to the manager as they don't know what to do. They also didn't mention until day 4 of following up that the manager is only present in the morning and not around after lunch.

The rooms are as simple as it gets and nothing special. They start cleaning rooms from 7am up to check in time (2pm). It is not true that they clean the rooms every three days because the housekeeper was at our door at 8am asking when we will be out so she can go in to clean.

The microwave we have uses a knob to turn for the timer and heat level. It was old and a bit dirty. The fridge was okay, kept things cool but also a bit dirty.

The tv was a smart tv, but we noticed that people were logged into the tv subscriptions (Netflix, etc.) so don't be surprised if your login has more people added in! The TVs won't be restarted after you check out so you might want to log out before you leave.

There's a 25$ fee if you come before check in time. So if you have luggage with you, be careful leaving them in the car for a long time or you can ask/pay to have them keep watch (but I wouldn't trust them).

The parking spaces are super small and sometimes you might park next to a car and you can't get in because they parked too close. Lots of people walk by the streets and since it's a quiet and semi dark street, your car is vulnerable to be broken into. Even shops nearby will place warning signs that cars have been broken into so drivers beware!

Unfortunately, with how badly managed this place is, doesn't offer hot breakfast and bagged boiled eggs were 2$, everything misplaced will cost money even if you didn't take them, your cars will be parked in a lighted lot until someone parks and closes you in, and no one communicates with each other on how the place is run, it's at least close to...