St. Ignace / Mackinac Island KOA Holiday — Hotel in Moran Township

It’s a campground.. There is dirt. Everyone and their feet are dirty. The showers get the floors wet, the floors will be dirty by default. There is no way to abate this unless someone is standing by to clean every hour or so or in between showers. There's a labor shortage everywhere, so let’s deduce that this is not probable. Wear your flip flops or crocs or water shoes in the shower.

I showered early in the AM during our stay. 5:30-6 am and no one else came in, so that was nice. Hot water, good water pressure etc. I personally ran into a woman cleaning the bathrooms both days, so it’s clear they are doing this/doing their best.

We had a really nice stay. The cabin bed sucked, but they can’t put “nice mattresses” in them because that would be unsanitary. These are easily wiped down between guests. We brought our own air mattress and removed the cabin mattress, stuck it behind the door for our stay. The campground was quiet in our area (the back stretch along the woods) The cabin was clean and the refrigerator and microwave were convenient. The little floating table/countertop was nice to have too. Two windows that open in the front and back helped the air flow.

I was very surprised that it wasn’t buggy, as it was humid and nestled into the woods. I left with one mosquito bite in 2.5 days! No ticks for our dog either :)

Employees were friendly, the guys driving around delivering wood and everything were fast and polite.

The sites for campers and tents are a little small so I can see where people might get annoyed about that.. however, there are maps and photos of the campground and sites online, so you can see that when you book.

Having previously worked in hospitality, rooms and/or sites typically aren’t assigned until the day of arrival or the evening before. So trying to call to find out what site you’ll have weeks in advance won’t get you anywhere, and neither will demands and disrespect. Please have respect and understanding for the employees and the booking/assigning procedures that you may not have experience with. Make a request if needed but understand that things can change.

All in all, would definitely return and hope to do so next year! Update - we are returning in August. We got lucky and booked a cabin with bathroom and shower etc. VERY excited to return and...

Ok. Where do I start... We have camped with this koa since 5 years ago almost every weekend before the new owners. We called last week to make reservations for Friday June 29 and Saturday June 30 so we can be down with my sons band to run sound. I wrote the dates down as my wife and her were speaking on speaker phone. They gave us a open lot that they had a cancelation for.. We confirmed it. We wrote it down. Then they called us back saying they made a mistake and put us in another lot, again making a verbal confirmation that we were Friday and Saturday. So we wrote it down. Next thing I know. They call my wife and said and I quote “why didn’t you show up yesterday “Thursday” We had said to them “our reservation is Friday and Saturday”. She said they emailed us that it was Thursday and Friday. Going back to check our email there’s two separate emails one saying Monday through Wednesday and another saying Thursday and Friday. Now everybody makes mistakes and it is their mistake. Because when they realize their campground is full they change their dates on us to Thursday and Friday so that they could cancel us. And keep my money. We asked them to refund our money and they said “no!” that it was our mistake, when clearly it was their mistake we have written proof at home that it was their mistake so they charge my card for $40 and kept it. I asked her to give me a credit on my card because this is their mistake and her exact words were “that’s not how this works you didn’t show up for your reservation”.... When we clearly expected a reservation to be Friday and Saturday. When I asked her to speak to her boss she said “I am the boss”. I said then you can credit my card she said that’s not how this works, I can credit your card but I won’t. When I asked her to give it back she said no when I told her that she would get a negative review on Facebook she told me she doesn’t except threats. Then she hung up the phone on me. Honestly I’m my opinion when a business makes a mistake they should correct it but obviously they don’t and that makes them a bad business. I would be very leery if I was anyone giving them your credit card number. Don’t make a reservation with them because they don’t honor their mistakes and if they do make a mistake they keep your money. I consider...

Review for St. Ignace KOA: Mixed Experience, but Fantastic Staff

We recently stayed at the St. Ignace KOA in Michigan, and while our experience had its ups and downs, the standout feature was definitely the incredible staff.

First and foremost, a big shoutout to Rhonda at the front desk! From the moment we walked in, she was nothing but professional, kind, and informative. Rhonda took the time to explain the KOA benefits to us, and no matter what we needed, she was always there to help without making us feel like an inconvenience. I even sent my husband to see Rhonda when he went to pick up some KOA t-shirts because I knew she'd take good care of him.

Another highlight was Angie, who organized the tie-dye activity. She was super friendly and made sure everyone, even those who had never done it before, had a great time. Angie had everything set up perfectly and went above and beyond to make the activity extra fun with her exceptional personality.

Steve was another favorite during our stay. My husband especially appreciated his friendly demeanor and helpfulness. Whether we needed assistance or advice on local activities, sites, and restaurants, Steve was always ready with a smile and some great tips. People like him really make your trip memorable.

However, we were disappointed by a few aspects of the campground. There weren’t many activities, and we especially missed having a pool. It also didn’t seem very kid-friendly. The miniature golf course, in particular, needs some serious work—there were spots where the grass was bubbled up, making it impossible to play straight, and other areas were so worn out that it was down to the wood. This made it tough to enjoy.

Another small gripe was the trash situation. We’re used to having our trash picked up at our campsite by 5:00 p.m., but at this KOA, we had to take it to a big trash bin ourselves. While it’s not a huge deal, it’s a nice touch that we missed.

Overall, while the campground itself could use some improvements, the amazing staff at St. Ignace KOA, particularly Rhonda, Angie, and Steve, made our stay much more enjoyable. Their friendliness, helpfulness, and professionalism were the highlights...