Hampton Inn Morristown, I-81 — Hotel in Morristown

Update 2: The case was finally resolved by corporate. They are sending my wife and I a "be our guest voucher" to stay at any Hampton Inn in their network. It will definitely not be this one. Their staff and management continue to call us liars, see the response to their review below. I urge you if you do not want to be treated like this by hotel staff, please stay anywhere but this location. I ask you to look at the pictures and explain to me why if the ceiling was that damaged do they still affirm that there was no leak? They're definitely was a leak the night that we stayed and definitely was a week at some point prior to our stay. They know this and they just don't want to acknowledge it. They sent me the same response in an email. Instead of contacting me by phone as I asked many members of this local hotel staff to do multiple times they chose to send me a rudely worded email. I even had a friend call their location to ask some questions because they wouldn't speak to me and they were rude to them as well. I have never seen such a gross lack of accountability. It was so appalling they would have the director of operations Geary Boedeker standing right there at the front desk when I called, they would ask who was calling, I would give them my name, and he would request that the person that the front desk would take a message, he clearly does not want to speak to me.

Update: I have attempted to contact all of the local management of this establishment and everything has gone on deaf ears. I contacted corporate and their resolution was to give me 10,000 points for my Hilton Honors account. Quite a slap in the face after this experience. My wife and I have decided never to stay at any Hilton properties anymore after how insulting the staff was to her at the hotel, and the lack of resolution to the issue, and lack of apology. If you do choose to stay at a Hilton location do yourself a favor and do not choose this one! After sending out three different emails to the management at this location I have received no response. The corporate customer service was ultimately polite, but failed to really address the issue at hand. After reading other reviews on this problem like this location is extremely poorly constructed. There's also a general consensus that that front desk manager David is consistently rude to guests.

Horrible experience!!! My wife woke up soaked along with the bed being soaked from a leak. Management was extremely rude, specifically David, who I believe was the front desk Manager. Didn't even apologize for the incident, and in so many words called us liars. When my wife went back in to ask for the Managers name he was talking to someone else about us, and said we were drunk and not sure what he's supposed to do about it. I had a couple of drinks the night before, after our nearly 14 hour drive, but my wife is pregnant, and I can assure you did not drink. No one in a customer service position should EVER speak to someone that way. We will not be returning and will heavily consider never staying at a Hilton brand hotel again after...

The front end staff, are greeting you as soon as you come into the hotel. you come into a Contemporary Modern lobby with a sitting area to the right. the breakfast will also be on the right, the breakfast is decent, and the hotel inside is well lit. similarly to the parking lot. the parking is on site, off a dead end street, there are no activities near the hotel. Except there are some restuarants and a dollar store withing walking distance. The 2 elevators are lager than most, so people like me in a wheelchair are able to ride with othe people. the halls are clean and very tidy. There is alot of cleaning activity, which is convenient, because things stay tidy. I met two of the housekeepers, and they were nice, southern style comfort. the room is spacious and comfortable, with a wall thermasta, black out curtains, a large HD TV and local and cable channels, the furniture, is comfy and modern, which is very pleasing to the eye. I stayed in Room 301, which is a king suite, a beautiful lounging chair, a nice size dorm fridge, and a microwave, coffee machine. etc. There are plenty of outlets within reach and plenty of lamps and such. the carpet is fresh and clean. the bedding is top notch as well as the medium firm matress, very chic. the pool area on the first floor is nicely sized 3 to 4 ft deep with handicap lift and steps and a ladder very comfortable. and my favorite is the whirpool spa, which seems to be a rare thhing these days. is quite small but is very relaxing for all thos sore muscles, from travel. the 24 hr.. candy or soda down at the lobby is decently prices, and convenient. there is a buiseness center, for people to use a computer for email, etc this hotel has free wifi and its mighty fast, so, I give this hotel a 5 star rating, because not only would i stay here again in the future, but I will definitely tell other about this awesome hotel, and its...

I am an Honors Member so I stopped at this location to book for the night during a long road trip. Decent hotel and Chelsea at the desk was very nice and helpful. I told Chelsea that my Mom had an emotional support dog which weighed 10 lbs with us when inquired about any additional fees. Chelsea stated that they do not charge for service animals then gave me my key and that was it. I was so glad there was not an additional fee since the rates had gone up (That should have been a red flag for me with traffic being routed through Morristown to avoid the storm damage in western NC). Two days later I was surprised to see my credit card had been charged an additional $75. I called the 800 # and was told the extra fee was for a pet but I would have to contact the hotel directly to have the fee removed. The following day I spoke to a man at the front desk. I told him about my conversation with Chelsea and asked him to remove the fee. His response was that Chelsea would have had me fill out paperwork for the pet for the fee not to be charged. I explained that I was not asked to complete any paperwork. He again repeated that I would have been asked to complete the paperwork. Again, I stated that did not happen. His only sentence was "We would have had you fill out paperwork for the pet". Did he offer to send the paperwork to complete? NO. Did he offer to verify my conversation with Chelsea? NO. The man was not rude or mean ... just set in the fact he knew the policy and process. I guess he made the assumption that I must not be telling the truth and therefore he was unwilling to do anything from a customer service standpoint. Very disappointing. My receipt doesn't show the pet fee but yet they added it when charging my credit card. Won't stay there again even though I make...