Courtyard by Marriott Rockaway-Mt. Arlington — Hotel in Mount Arlington

We booked a block of rooms for our wedding here and booked an “after party” at the hotels bar area. Going to start off by saying the room and location were fine. I’m not one to really complain about a bed to sleep in. The suite was nice, spacious and clean. The AC barely worked which to some may be an issue. I’m really disappointed in the service though. All business not just this one take advantage of people when it comes to weddings. If you plan on booking here for your wedding keep that in mind. If you are having a wedding here make sure to check your blocks information sheet by the front door, on ours the timeline was wrong and we had to have them fix it, and then inform everyone who had read it of the change. The after party was in the bar area which costs $250+. Which I was under the impression was to pay the bartender to stay an extra few hours. There were 4 other weddings that also paid $250+ to hold and attend an after party in this area. Or maybe they didn’t pay to hangout and just came down to party, because anyone could have. My mother in law paid close to $1,000 for food for our after party from the hotels menu. Which other party’s helped themselves too… while that sucks, it’s whatever because we weren’t drunk enough to truly “enjoy” the $1,000 reheated food. There was a DJ playing in the after party/bar area, it was so loud I couldn’t have a conversation with the person next to me. We asked him kindly 2 times to turn it down which he never did. Mind you everyone in this space was just drinking, chatting and hanging out. There was no dance party, no-one dancing on the bar/table or grinding on each other there was absolutely no need to be blasting club music to the point I couldn’t hear myself think. Our party found ourselves outside in the courtyard just outside of the bar, where the lights were off. We did try to turn the lights on ourselves since every employee seemed bothered by our presence. In which we were then told to “get the f out” by an employee. My father went to the front desk to ask if the lights could be turned on. They tried to deny us the courtyard saying it closes at 10… (it’s a COURTYARD, by Marriott why does the courtyard close especially if it’s directly attached to a bar… that’s holding 5 afterpartys?) after explaining our disappointment in the after party area we were passive aggressively apologized too, and the lights were turned on for us. I’ve heard nothing but complements from people about our wedding, and almost nothing but complaints about the hotel. Just disappointed in the way we were treated especially because we spent extra money...

I have been staying at Marriott hotels for many years. I was staying at the Courtyard in Rockaway - Mt. Arlington NJ this weekend for a family wedding. We were encouraged to make reservations well in advance and we did. I requested and confirmed 2 roll away beds for our rooms. When we arrived at check I again reminded the front desk that we would require roll away beds. When we returned from the wedding near 11:30 PM, I found nor roll away beds. When I checked with the front desk they informed me that our rooms were not configured for roll away beds. (first I heard of it). I then requested some extra blankets so that we could make up something on the floor for my daughter...we received no, blankets or pillows. By that time it was after midnight I was disgusted and my daughter slept in a chair and her boyfriend slept on the floor, with blankets we retrieved from the car. This is unacceptable! Who lets a reservation sit for weeks and does not inform a guest that their room will not meet their specifications until midnight after they have checked in. In addition the TV did not work. There was also an after party held in the lobby that evening. It was clear that the staff was ill equipped an unprepared to handle the beverage needs of what appeared to be 3 wedding after parties in the bar area. There were no basic garnishes for mixed drinks. When my husband ordered a beer he was handed a bottle with no glass and had to request a plastic cup. When he requested a slice of orange for the beer he was told there was nothing left. There was no food offered for purchase. There were only two bar tenders who clearly could not handle the demand. The most irritating part of the food and beverage issue was that this was not some open bar. We paid a premium for our drinks and were handed a bottle of beer like we were in some local tavern. When I spoke to the manager the next day regarding the bed and TV issues, she informed me that she would give us extra Marriott reward points for the inconvenience, are you kidding? That is little consolation for such an inconvenience. I would like to know what the Rockaway Marriott and the Marriott organization intend to do to correct this and make us change our minds about using Marriott...

Not sure where to even begin. If I could give this establishement a negative rating, I would in a heartbeat. We had a room block for my wedding this past weekend and the process had been rough from very early on. We were given a minimum room block to start and were given no updates after signing a contract. Once the immediate family booked and we went to add more rooms to the block we were surprised to find out that the hotel was full and couldn't get anymore rooms for our guests and had no warning that this was going to be the case. We had to secure another hotel farther away and add more shuttles for our guests which racked up significant additional costs we were not anticipating. Furthermore the sales representative was barely reachable by phone or email to help through the whole process....

Fast forward to the wedding, I was surprised the morning of to find out that the bridal suite we were told was part of our room block package was in fact NOT included and no additional separate room was included beyond our block. So as a result, the bride and groom had no room to stay in that night after their wedding. To say that I was furious and disappointed would be an understatement. In fact, I had to leave to get ready for my own wedding knowing that I did not have a room that night before I left. I did not find out that there was some accomodation made until I returned that evening at 11:30 pm.

To add insult to injury, I am also a Bonvoy member and gave my member ID several times for reservations from multiple rooms. I checked my app this morning and was only given credit for one room and for one night when we gave this information for a total of 6 rooms totalling up to 11 nights.

I spoke to a couple with a wedding in the area and strongly urged them to avoid this hotel and we have informed our wedding venue who had previously recommended this hotel of our issues and they are going to re-evaluate their recommendation of this location.

I posted this same review on their website over a week ago with no response or anything from management so I have decided to share this on a more public forum to...