Coratel Inn & Suites by Jasper Santa Fe OKC — Hotel in Oklahoma City

I am only giving a 1 star because 0 isn’t an option. This hotel was by far the worst hotel we have ever stayed at. Scam artists, liars, disrespectful, and thieves. We walk into the parking lot and the music from inside the hotel was so loud filled with multiple people standing outside the hotel that we weren’t even sure what we were walking into. When approaching the desk the staff was very rude. We accidentally booked a smoking room versus nonsmoking which cost an extra $10 to switch to nonsmoking. We politely said okay no worries we will pay the extra $10. Once paying that amount with our debit card, we were told there was a $40 deposit. No problem, just charge our card, but they only accepted cash and refused to take our card. We thought okay this sketchy, but it was late and I had surgery the next morning. We get to our room and it was absolutely disgusting. The air conditioner vents were not in the unit, the comforter had stains all over, it smelled like onions, the outlets wouldn’t hold our chargers because they were so worn out, and holes in the walls. We called and said we would like a refund which they refused to give. I felt incredibly unsafe, the hall we were placed on was right next to the hall door and it had a hole through it in which anyone could come in and out of the hotel. Then we came back to rest after my surgery and we’re woken up to the housekeeping multiple times even after placing the privacy please sign. Then once falling asleep maintenance knocked on the door and we said we were good. Then we received a call saying we needed to vacate the room while they clean carpets. We left for the time and returned the rugs were soaking wet. We checked out and asked for our deposit in which they refused to give us because “the towels were damaged”. We had spilt tea and cleaned it up with one of the towels and put it in the bathtub. Absolutely the worst place. I WILL never return and this hotel should be considered a motel and shut down. Do not waste your time. I would not doubt how much illegal stuff they have going on behind...

This is the worse hotel my family has ever stayed at, where do I begin. The whole hotel is so hot and creepy. The first room that was assigned to us had cigarette burns in the sheets, the window was open (it was 105 that day) with the curtains blowing out the window and the room stank like smoke. We went to the front desk for a room change. The second room we were given was also hot, had a huge basketball size hole behind the door, the connecting room door was unlocked and open, and there is literally a hole in the floor. I fell through the hole twisted my ankle. The floor is literally giving out and they covered it with carpet. At that point we went to the front desk for a refund and the lady was so rude. She refused to give us our money back and told us we can do another room change or call the police but they will tell us it’s up to the hotel. Just horrible threatening guests! I am pregnant with a twisted ankle due to their floor falling apart and the girl at front desk refused to do an incident report or give us a refund! We had no choice but to do the room change since she was refusing to give us our money back. The third room she gave us was also hot, smelt like wet towels that did not dry properly, the blanket had a weird burn mark in it, there was no fridge, the TV did not work, the curtain looks like it has bullet holes in it, and there is no deadbolt. The cherry on top, there was roaches. We requested another room change or please give us a refund but the girl at the front was so rude to us and threaten us again the cops won’t do anything. There is a bar in the hotel that only allows women 35 and up, men 40 and up. I was afraid my family would see nudity, the police should check this place out. Do not stay here, this place is a safety hazard. The city needs to inspect this hotel...

I set a reservation for 3 nights and the hotel canceled it after 2 and then proceeded to try to charge us a late check-out fee and tried to claim it was MY fault, even though I showed them the Hotels.com reservation AND told them at check-in the exact date we were checking out... They have no cable and horrible antenna signal. The bathroom was small, with very little water pressure in the shower. There were soft spots in our floor (second floor room) which made us weary of walking on them for fear of falling through. Bed was atrocious, it had stains on the blankets and sheets, and was absolutely uncomfortable. We came back to our room on the second day, after fighting with the front desk about letting us back in our room, to find that the ceiling was falling. There was also a spot in the bathroom ceiling that looked like it is about to cave in, and the toilet seat was not properly connected... so you feel like you're going to fall off anytime you use it. The ice machines were ripped out on every floor but the ground floor, but the signs are still up, giving false hope for ice without having to go back downstairs. Their "continental breakfast" and coffee was a joke! Only upside was being able to smoke my medication in my room. I DO NOT RECOMMEND STAYING HERE FOR ANY AMOUNT OF TIME! I would much rather stay at a place that cares about it's guests and the maintenance of their facility, and smoke my medication outside, then to go through...