Boston Marriott Peabody — Hotel in Peabody

It takes me a lot to feel the need to actually write something bad because it takes so much negitive energy but here goes... Me and my husband had a room block going and had about 34 rooms booked invluding ours.. When we initially spoke with Steven (someone who we met at a bridal show at Danversport Yacht Club that was there for the Marriott) he had gone over all necessary ends to cover as far as us planning our stay the night of our wedding and welcomed us with information regarding what would take place. We followed up with the Boston Peabody Marriott to get things going so we would be able to move onto our next step. We had someone sign us up and to think of it I don't recall being given any points towards this stay, I will have to look into that. So we had 279 guests come to our Wedding. We had made really special customized hotel bags for guests staying at the Boston Peabody Marriott.... I can't tell you how upset we were when we found out that 5 out of 34 bags were only given out!!! This is after the fact that we had already spoke with the two staff members at the front desk and had asked if they can PLEASE PLEASE PLEASE make sure that they give the bags out to our guests. We had notified someone as well that we had hotel bags. We worked very hard on them and literally FILLED them with cute ideas, personalized items, stamped them, SHUTTLE INFORMATION, etc... we arrived with all of the bags and a sign elegantly printed regarding the shuttle service we had PAID for to make it easier for our guests... Well, I went with my Two sisters, my Mom, and two friends who had helped me gather things together the day prior... we were so disappointed when we were told by the two girls at the front desk that they can't put the frame up regarding shuttle service (it stated the Wedding last name as well so there was no confusion). Yes, we weren't even told in a polite way. It was an "absolutely not, our manager does not like things on the desk"... my Mom said even if it's regarding shuttle info for the guests? And one of the girls said, "no he really doesn't like anything up here". We took a look around at eachother and realized we at least had the info in the hotel bags and said, "ok, but PLEASE PLEASE PLEASE make sure the guests receive there bags because it has a speacial note for everyone as well as all the info for the Wedding, shuttle, personalized items, etc. Sure enough by the time we had checked out in the morning we had seen all of our bags...

I checked in on 9-9-21 and out on 9-11. My Bonvoy member chat was very useful for extra request and locating my USTA team members nearby one another. However, my room had trash left in the nighttime table drawer, which needed to be removed. This didn't promote my confidence in the remaining cleaning of remotes, knobs, bathroom handles, etc. I had previously requested a Keurig maker but an old drip type filter pot was in the room. Housekeeping arrived and supplied a keurig maker which I needed to run several times with plain water to clean. My room was on the 4th floor and directly adjacent to a bridal wedding party. They party checked in after me and was preparing while drinking and moving between rooms, in the halls, readying and partying during my 2 day stay. On the evening of 9-10, the bridal party returned from the event at various hours between midnight - 3am, loud voices and raucous friends in the rooms and hallways shouting down the corridors to one another continuously. Another nearby guest called the front desk twice and was informed that they were aware of it.
The celebrations continued for hours and required that I cover my head with a pillow wrapped around my ears. I woke 6:15 am with 3 hours of sleep. I was exhausted as I prepared to compete that day. Other members on my team had a similar experience. Our team has won this tournament previously while staying at this hotel. This was an unfortunate experience that could have been avoided with better management and communication.

The communication between event planners, room agents and hotel management should be improved. Guest should not be assigned rooms within / nearby a wedding event. Weddings are special, we all agree, however we were also guests with a special event at the same time. Unlike the wedding guests, we needed sleep relaxation to be prepared to win.

In addition to the partying, the wall air conditioning unit is loud, noisy and blows directly toward the bed. The fans/conditioning units power up to blow cold directly on the bed and then shuts off until the room is too warm before the motor powers up and blows again. Everyone on my team experienced the same issue in each room. We tried several methods to adjust fan level, thermostat settings etc. with little success.

This information was given at check out, the agent at the desk simply listened without an apology.
The dining menu was extremely limited and different from online...

This hotel is highly overpriced and they have the nerve to not even have a microwave in the room. I have stayed in hotel where the room costed only $100 a night and they had microwaves. They are needed when the restaurant can not get your food right ever, forcing you to eat out and waste your gas and time looking for a place to eat and to bring your left overs back to heat up to eat. Our dinner and then 2nd chance breakfast was horribly messed up, after waiting 30 minutes to receive the order completly messed up. Then there were not even enough towels for My Wife and I to take 1 shower and to make it worse I requested extra towels when I booked the room and the note was left on top of just 1 extra towel and no extra wash clothes or hand towels. There was only a total of now 2 towels n 1 wash cloth n 2 hand towels in a room for 2 people and would have been only enough for 1 shower for 1 person, not to mention the quality and size of the bath towels are small. There should've been at lease 6 of each and thats the lease because I requested extra towels. I then asked for extra ketchup, cream and sugar for the breakfast order they ruined and received only 3 ketchup packets total 6 cream (asked for 10) and 3 sugars (again asked for 10) for Our tea. The restaurant manager did resolve it by taking the money off My bill, which was common sense anyway because I wasn't paying for it, but at dinner only took My Wife's burger off because they cooked it medium when She asked for it well done and My shrip were rubber like and steak was bland but did not remove that item because I ate a few pieces so that was fine. I'm just stating that the food is horrible there and of course over priced for the lack of quality. I told the front manager about My issues and he literally shrugged his shoulders and turned his back to Me. I eould have nornally caused a scene but it was My Birthday and Anniversary so I just let it go and figure I leave these reviews and hope people understand not to go there, unless you don't mind being treated like that, especially at the price you have to pay. I was treated much better at the cheaper hotels I have stayed at and definitely treated better at the more expensive hotels I have stayed at, as We should be when paying high prices. It's basic common courtesy and respectful, I guess that manager had no home training and...