La Quinta Inn by Wyndham Orlando Airport West — Hotel in Pine Castle

My name is Guillermo Orozco , My objective is to describe through this complaint the terrible experience that I suffered last week from July 21 to 28, 2021 in one of its facilities: LA QUINTA INN BY WYNDHAM ORLANDO AIRPORT WEST located at 7931 Daetwyler Drive Orlando, FL 32812. It has been the worst experience and attention I have had in my life, when I arrived on July 21: room # 143 that I had reserved online and paid once at the front desk, I perceive that it did not have a minibar as well as a microwave, when I told the The guy at the reception that same night about the problem told me that he would do everything possible but that he did not have many rooms available, after several minutes of demand and anguish on my part, the man in charge changes the room to # 138, the latter if he had all the comforts for which he had previously paid. However, the bed sheets did not have enough hygiene, during the almost 7 days that I was staying my 2 key cards did not work at the end of the day when I returned to the room, I had to go night after night to the front desk of the hotel so that they will activate it again. On Saturday night, July 24, around 12:55 AM, the sink in room # 138 was completely flooded, throwing dirty water with a bad smell from the hotel's internal waste pipes on the floor of the room. This, the next day in the morning I went to communicate it to the manager at the front desk as well as to inform him that they had to clean the room as a result of the dirty water that was spilled as well as that it was possible for him to pick up the garbage from the room since no one had passed to clean the room. After the complaint, someone from the maintenance staff came to the room and told me that the problem would be solved as well as that they were going to clean the floor and pick up the garbage, all this was a total LIE, nobody came to clean the room, the The trash can was in the same condition, the floor was completely dirty and the sheets were not changed either. After so much indignation and annoyance, the ideal would have been that they would change our room as a result of the bad smell and the clogging that the room presented but it never happened, as if that were not enough on July 27 in the morning just at the time that it was leaving towards the Universal Orlando parks the door of the room did not close, the electronic lock was broken offering total insecurity for me and my belongings. When communicating this problem to the person in charge of the hotel reception, the lady tried to fix the problem and it did not work, finally the miracle and what they had to do from the first moment that the problems began: they changed me to room # 203. Right after For 6 days staying in a room with stench, dirt, poor hygiene in the sheets and flooding in the sink and the floor of the room and the broken electronic lock change us rooms. As I said at the beginning of my complaint, it was the worst experience of my life in a hotel, I thought that this franchise of La Quinta Hotels as well as the Wyndham hotels had good quality, comfort and excellent accommodation, but unfortunately I left with the worst opinion as far as hotels are concerned. If in the future I would have to rent or book a hotel I WILL NEVER MAKE A RESERVATION IN LA QUINTA, NOR IN WYNDHAM. I hopefully these problems will be solved and they will be able to provide an...

My stay here at Laquinta Inn by Wyndham was very disappointing throughout my stay November 22-24 2024! If I can leave no stars I would! My room 147 smelled of mold/mildew, sheets and pillows had stains, front door didn't completely shut, tub was filthy, had to go to Walmart and purchase bathroom cleaner and lysol, roaches crawling on the bathroom counter, apparent residue from a roach being killed on the wall and not cleaned in the bathroom, carpet smelled old like it hasn't been shampooed in years, build up dust on walls, headboards and light fixtures especially next to the beds, causing asthma/allergy flare up! Fire safety sprinkler looked rusted and corrosion on them inside bedroom. Paint pealing from the ceiling and walls especially inside of the bathroom next to the tub. Mold inside of the tub and rusted drain and faucets and shower handles! Toilets was leaking at the base and continously ran all night. No room serviced offered only offered 1 towel and wash cloth by a room service attendant who knocked on the door asking if we needed towels, that spoke no English at all! We tried to ask if she was here to clean the room and if so can she come back because we were getting dressed to go out for breakfast. She didn't understand nothing we were saying so we ended up getting just one wash cloth after being frustrated with the language barrier! I went to the front desk to complain Saturday morning around 11:30am and was offered another room by the front desk manager Leila, went to check that room and it smelled worst than the room I was currently in and smelled like animals and mold! After speaking with the front desk manager again about the room conditions she began to rush me to check out because it was after 11am checkout time on Saturday and with me having one more night she offered to refund me the last night if I checked out. I told her to give me a few minutes to find another hotel, she began to rush me giving me 5 minutes to check out and threatening that I'll be charged an additional 30 dollars because checkout time had passed. I expressed to her that I wasn't checking out until I found somewhere else to relocate to. She was very inconsiderate constantly saying she offered me another room and I needed to hurry up and checkout. I decided to stay the last night because I didn't have much time on my hand and a lot of the hotels were booked due to all of the festivities in the surrounding area of Orlando. I also had an engagement to attend for our daughter that we traveled in town for within 2 1/2 hours. I will never book again at this Laquinta Inn by Wyndham or any other for this matter due to this...

I wish I could do zero stars. This is by far the worst experience I have ever had. The check in lady couldn’t help but lie the whole time. First she told us that booking online was easier. So we tried that. My friend was able to check in ok using priceline. I tried on this Inn’s website itself, not priceline, and noticed there was a room available with a single bed, but that room was listed at 3 different prices and I went to confirm with the check in lady which price was correct. She gave me a weird look and told me there were no single-bed rooms on the premise there are only double bed rooms. So I asked if we could just check-in in person at the desk since we are there and she has all the information. She told me that when we booked online we don’t get to choose the room, they choose the room on their side for us. I thought it made sense. my friend offered to book it on her priceline app. Well she clicked the first room available and I thought things were going fine. The check in lady then notified us that the room we booked for me was the single-bed room, which is reserved for handicapped, which is totally fine!!!! we can take a double bed room!!! BUT SHE JUST SAID SHEEEEEE PICKS THE ROOM FOR US NO MATTER HOW WE BOOK IT ONLINE. So I said wait a minute you just said that room doesn’t exist, she then told me that’s not what she said, ok fine. I don’t care what you said, we just need a room. She told me she couldn’t change it. Now I never get upset with customer service people, I know how it can be, but how was she not just blatantly lying to me? after arguing with her she agreed to change the room for us. The room she gave us is completely ransacked and not cleaned at all besides the bedsheets and towels. Broken TV, broken dresser that looks like it’s been chewed through, dirty carpet with crumbs everywhere, absolutely disgusting AC vent(you can see the particales coming out of it in the sunlight) toilet clogged, no hand soap, stains all over the chairs and lamps, cracks in the wall, MOLD IN THE BATHROOM EVERYWHERE. and the fridge is like 65 degrees. Please for the love of god find a different place if you want a...