The Maverick by Kasa — Hotel in Pittsburgh

I very rarely have negative feedback. I wish I could give this review zero stars. This was my second time staying since it became The Maverick (formerly ACE). It still has the same decor and setup as ACE. I stayed here back in May with my boyfriend when we were back in Pittsburgh for him to run the annual Dick's Sporting Goods Marathon. The stay was great, and the perfect city location, as it is one neighborhood over from where we lived previously. Ok, let's get back to my most recent stay (October 16-October 20, 2025). I was in town on my own for my nephew's wedding. Everything was fine. Arrived on Thursday and all seemed good. Then late into Friday night, early Saturday morning (middle of the night), I couldn't sleep, and the comforter became a tangled mess. I turned on the light to get everything straightened out, only to find bloody grossness. Like literal blood. At the bottom of the fitted sheet, I found two small-medium, dried blood stains. I started freaking out, thinking I was bleeding. Of course, it wasn't from me, and it was clear the blood was set in. After a thorough examination, I found the flat sheet with sprinkles of blood at the top of it. Was it human blood? Bug blood? Did they not change the sheets from the last guest? What was it? And why did I sleep on it for two nights without knowing? Absolutely disgusting!!! Note that this is a virtual, self-service concept hotel, which is normally fine. I don't need the sheets changed while I'm there, etc. But, obviously, I did now. It goes without saying, I didn't sleep the rest of the night. I immediately texted my concerns to the hotel (the only way to communicate with them is via text; sometimes there is a concierge on-site, sometimes not). I told them I was freaking out and worried about it being from bugs and/or humans. I told them I was ready to puke (totally true). They answered within an hour, I think, and advised the room would be looked at as soon as possible, as they had other rooms scheduled for cleaning. OK? It was fine, though, because I had a hair appointment and was leaving. While I was at the salon, they sent a text that the room was checked for bugs and all was good. They advised that they changed the sheets as a precaution. A precaution?!? I brought it to their attention. THERE WAS BLOOD ON THE SHEETS. What more precaution do you need? BTW, I have pics, but too gross to post. So I asked for a refund from them and Expedia. Expedia advised that they couldn't do so without the hotel's agreement. Expedia offered to try and find another hotel, but there just wasn't time; this was the day of my nephew's wedding! As long as the sheets were clean and there were no bugs, I thought I would be fine. However, I did feel a refund was still in order. The hotel did not agree. But, they did extend to me, as a "one-time courtesy," a $30 e-gift card (Mastercard) good for 14 days. WHAT?!?! Of course, I took it because I wasn't going to be compensated otherwise. Expedia gave me $175 credit (never expires) on my account for future bookings through them. So they (Expedia) did the right thing. The Maverick by Kasa did NOT. What a disgusting and unhealthy experience to end with a slap in the face of a $30 gift card good for only 14 days. I am still flabbergasted. Do yourself a favor: DO NOT STAY...

A great hotel for younger aged couples or the solo traveler. The Maverick is located in a beautiful historic building. With modern hip touches, the rooms are stunning with an industrial chic vibe to them- reminds me a hotel you’d find in NYC. We stayed over the weekend in Pitts at the Maverick & enjoyed our stay. It’s a contactless hotel meaning besides the morning house keepers, the building is empty. You do everything on your phone from booking, to checking in, to using the access codes to get in the building/your room.

The vibe: As a younger couple we personally loved the contactless vibe. The hotel felt like a AirBNB VS a standard hotel. We came and went as we pleased. Each floor has a closet with all the toiletries and supplies for you to access/get.

The room: Our room was beautiful with a great view of the city. Loved the large windows with natural light complete with black out curtains for night time. The bathroom was modern with a big tub & overhead shower. The bathroom had a sliding industrial feel door. We also loved that they think of all the little things to make a travelers life easier like a mini fridge, microwave, paper towels, coat rack, Bluetooth usable speaker for music playing & nooks for storage. The room came stocked with everything we really needed including the little touches. The room was small but didn’t feel small with how it was laid out. We had plenty of space for the 2 of us for the weekend. The room also very clean!

Parking: plenty of street parking right in front with cheap pay per hour rates. We got front parking most the time and when it was full, there was a parking lot right behind the building with similar costs which was easy. Never had issues with our car parking during 3 days!

Issues: We loved our stay but the “only” thing to take note of is they do HOST loud music events in the first floor. The weekend we stayed they had a rave from 8 PM to 2 AM. We knew this before the weekend as their website did state this- but we didn’t think the noise would be an issue. Clearly if they host music events at the hotel they would make sure it doesn’t affect the guests… but boy, was it loud. We were all the way on the 4th floor and could hear it all. The base was so loud you could feel the rattle on the floor/windows. We are a younger couple so it didn’t affect us TOO much but I would think a family with children/babies (or if you are a light sleeper!) would pose some issues as the music / loud noises could keep the children or light sleeper up- so do keep this in mind when booking this hotel. At least check their events the weekend you are visiting.

It’s a beautiful, clean hotel with great vibes & modern touches! We are laid back low key travelers and having the contactless hotel, with easy parking, and surrounded by tons of coffee shops/places to eat within walking...

I recently stayed at Kasa for one night with my fiancee, and my overall experience had both positive and negative aspects.

On the positive side, the property was reasonably comfortable and clean, and the amenities provided were suitable for a short stay.

However, I encountered a concerning issue during my stay. A day after check-out, I was notified that I would not have our security deposit of $250 refunded for alleged damage to the table within the unit. This charge came as a surprise, as we had treated the property with care and respect throughout our short stay.

Kasa presented pictures of the damage, claiming it occurred during our stay. However, I strongly dispute this claim as I noticed the damage on arrival, which appeared to be obvious old water damage which was also completely dry and brittle. I believed that this observation suggests that the damage was old and had been present well prior to our stay. Despite my request for additional review, I was informed that the decision had been reviewed at the highest level and would not be reconsidered and my subsequent attempts to resolve the matter were met with no response or acknowledgement.

I have attached the pictures provided to me for your own review. Personally, I find it puzzling that they believe we were responsible for such extensive damage in such a short period.

The lack of transparency and clear communication regarding reporting pre-existing damage is also concerning, leaving me feeling unjustly charged for something I did not cause. Having my integrity questioned is truly disheartening, and my primary concern centers around the doubt cast upon my character, rather than the financial aspect.

While the property itself was comfortable enough for a short visit, the unresolved dispute and the management's unyielding response have significantly impacted my perception of Kasa as a trustworthy accommodation provider.

In conclusion, my experience at Kasa was marred by the dispute over the damage charge and the lack of clear communication. Despite this, I recognize that the property had its positive aspects, and my intention in sharing this feedback is to help both the accommodation provider improve their service and assist potential guests in making informed decisions.

Each guest's experience is unique, and I hope that others have a more positive and trouble-free stay at Kasa in the future. I will not let this particular issue define my overall experience, but I believe it is crucial for accommodation providers to prioritize fairness and transparency to maintain their guests' trust...