MilkShake Factory East Liberty — Restaurant in Pittsburgh

Visited the Milkshake Factory on their opening day today and I have to say I was disappointed.

Small serving size for high price. 16 oz. plastic cup that was not all the way full, with no whipped cream or toppings.

$7.50 for a dairy-free milkshake (regular dairy are ~$5.50). At Burgatory I have gotten dairy-free milkshakes topped with decadent dairy-free whipped cream and a cherry for the same price as the regular milkshakes. Not to mention Burgatory and many other establishments give you the steel mixing cup with extra milkshake! Dairy-free should NOT be $2 more expensive than dairy.

No "for here" cup options. Unbelievable that a brand new establishment only has single-use plastic with no option to drink out of a real milkshake glass. Also there was NO RECYCLING?! It's 2018 dude. If you're going to only serve plastic cups, at least have a recycling bin.

Ordering from touch screens that don't show the price until you have selected the item. Additionally, the tip option on the credit card machine does not give you a clear option for "no tip." These are both sneaky choices by the owner that frustrate me as a consumer.

All of that being said, my dairy-free chocolate milkshake was creamy and delicious, but my overall experience as a consumer was negative...

Honestly i was very dissapointed. Im a big milkshake person and the presentation of the restaurant is very good so I thought I would give it a try. I got a raspberry chocolate milkshake and my girlfriend got a mint chocolate chip milkshake. With tax and a tip they strong arm you into giving because of the payment system that cost just shy of 16 dollars.

My raspberry chocolate truffle tasted like a mcdonalds strawberry milkshake with chocolate syrup squirted into it. Would you call that a deluxe artisan 7 dollar milkshake? I wouldn't. The mint chip milkshake at first sip was great, who could mess up mint chocolate chip?? After a few seconds though you begin to notice this clearly wasnt made with mint chocolate chip icecream. There is a strange artifical after-flavor that fills your mouth remiscent of some sort of plastic.

Needless to say I will never go there again, and I am pretty upset that my girlfriend thought we should get milkshakes on her because she wasted her money.

Go to steak and shake, their service inside is terrible, but boy do they make a good milkshake.

My hopes for this restaurant wilted like the flower...

Nothing like a milkshake in the middle of February. If I was a tad bit older, it'd probably look like I was having a mid-life crisis. This place is brand new to the community, but I welcome the invitation for cellulite. I had the midnight cookies n cream milkshake. Pretty good for a milkshake. Was it worth the $7? Perhaps. Better than a fast food joint? Definitely. Tasted like real ice cream. Not whatever cocoa butter corn syrup pork fat garbage they put in a McFlurry. The only way you will know if you like is if you try it out on the winter. Freeze your insides a bit. Suffer in the flavor. If you wait until summer, your whole body is teaming in despair. Desperate for even a flick of cold sensation. Don't be a...