TownePlace Suites Pleasanton — Hotel in Pleasanton

I’ve had 2 unfortunate experiences here this year, & I suggest you stay elsewhere.

1st visit: New hotel, opened Feb 2024 & staff is nice. 3 power outages(Spring of ’24). Walls are thin, u can hear your neighbor’s snoring and alarm clock. I also got kicked off wifi almost everyday…Breakfast is mediocre & they don’t rarely refill the chafing dishes, good luck trying to eat at 8:45am, & no “Manager’s Special” or “Happy Hour.” One morning they ran out of paper plates, & paper cups (I wasn’t late to breakfast…) A few times I saw the chef cooking steaks and more palatable foods for the employees- they eat better than the guests. One evening I asked the front desk for toilet tissue, she told me “Sorry, we’re out” & I had to wait till morning & ask housekeeping… Laundry machines (see pics) had stopped working 3 weeks b4 I got here, I stayed here for a little while and they never got fixed! I was told I could go next door to Springhill to use theirs…I get there, and only ONE washing machine works (I had a few loads). What an inconvenience! Both are new hotels, & this is what we’re paying for?!! No slope in the sidewalk of the back of the building for handicap, or for you to roll the luggage cart to the curb..smh. They didn’t plan that well when building this place. U have to lift all your stuff onto the curb/luggage cart, or you’re forced to come through the front. It’s neat & clean but the beds, desk chairs, and pillows are hard…smh. It’s a platform bed, and I don’t think there’s any springs in the mattress I’m guessing it’s a foam mattress? If u plop down on the bed, there’s no give. One pillow seemed better than the others, so I used that one the whole time.

The desk chairs are extremely hard. No room darkening curtains. No dresser/chest of drawers, but there’s a little storage in the closet. I also noticed how narrow the hallways were and I could hear ppl always going in/out their rooms. Your neighbor is directly in front of your door so it can be a little noisy, compared to other hotels where the rooms are stagnated which helps cut down on A LOT of noise.

2nd visit (summer ’24): I came here last minute (unfortunately) because previous plans didn’t work out. Same hard beds & chairs. At check in I was warned about loud young teens staying here long term, but I “shouldn’t hear anything” on the floor I was assigned to. Welp, unfortunately I heard LOUD noises the first night, and it was worse the 2nd ngt. From 1am-5am I heard yelling, cussing, and what sounded like ppl getting body slammed..anyway I told the older lady at front desk, and she said she’d “go check but not now because she was busy.” More than 30min later nothing was done & I called again and she still did nothing. She didn’t care about my concerns. I didn’t get any sleep, and later that morning I was told I could move. I was pissed, because I’m the quiet guest, but I gotta move..(I had a lot to move). I ended up moving to a slightly bigger room for the same cost, where streaming on the tv didn’t work for WEEKS. The mgr told me that the guests get 3 warnings before they’re kicked out, & that they have “a contract” with the company that these teens work for. I said, “You have a contract w/ me too...” Those guys should’ve been kicked out that night. It was a huge inconvenience to move 2 days after I moved all my sh** in!! The Operations Mgr gave me points for 1ngt stay, but he also lied to me a few times during this stay regarding $$ being refunded to me.

Again, good luck getting breakfast at 8:45-9am. They don’t refill the (very shallow) chafing dishes even though it ends at 9:30. You have to wait 15min for an item that they don’t even have to cook..all they do is heat it up. On both occasions when I’d get towels, some of them looked soiled even though they were “clean.” I’d immediately put them in a pile, to throw in the housekeeper’s “soiled” bag next time I’d see them. Ended up having to talk to corporate, where I received some compensation and I’m satisfied w/ that. However, I WILL...

Guests beware! Watch out for the light fixtures over the nightstands next to the bed. I hit my head two different times trying to plug something in. I actually got a mild concussion because of it. They are thick, metal light fixtures, and are poorly placed. The plug is at the inside of the nightstand so when you bend over to plug something in, it’s very easy to hit your head hard.

Additionally, the doors (both the room door and the bathroom door) are pretty loud. There is no quietly going in and out of your room or the bathroom because of this. Hope your spouse is not a light sleeper.

No one attended to the pool area, which was complete chaos during our stay with garbage and towels everywhere. People were in the pool/hot tub during late night hours and at one time there were 12 kids in the small whirlpool/hot tub playing games and acting up. There were no towels available on the cart because they had all been used. There was a giant party and none of the staff seemed to care about it.

Free parking and breakfast. Breakfast was meh. They had the same thing for breakfast all three mornings. Not very many options. Just sausage and gravy and some powered eggs. Fruit was old and sad. Oatmeal station was decent.

The kitchenette was decent. They give you the option to borrow various kitchen appliances, which is nice. The bathroom was OK, but there could have been a small make-up mirror. It’s hard to get close to the mirror with the vanity in the way.

The desk had two chairs, but they did not roll, which I think was a miss on their part. Rolling chairs would’ve been a much better option. Didn’t like the chairs.

All in all, we would not stay here again because I don’t want another concussion. However, there is a hotel across the parking lot that I might consider...

Brand spanking new hotel with excellent breakfast setup and significant design flaws.||Opened earlier this year, Townplace is refreshing entry to Pleasanton’s very stale lodging market. Residence Inn, Hyatt House, Courtyard, Fourpoints Sheraton, and DoubleTree are multi-decades old and well past their prime. ExtendedStay America is downright ghetto.||The newness of the facility loses its ‘wow” factor when one realizes what an unworkable, poorly designed, horror show this place is.||First off, once you have transferred your family’s luggage from the SUV to the luggage cart, good luck navigating the stupid obstacle course created by two sets entry doors that sit at right angles to each other.||Want to hang those rental tuxes in the closet for the wedding you are in town for? Have fun with that too! The closets were built too shallow to hang clothes in (see photo)!||Have kids to feed? No place for them to sit, even though the kitchen in the suites is big enough for a small table and a couple of chairs.||Moreover, the paint on the room doors is already cracking and peeling after two months (see photo).||We were told our suite had a sofa bed. It didn’t. All sofa, no bed. I had to rent an adjacent room in the middle of the night once the kids were ready for bed.||Want your beds made daily while you are out? Not here! Even with the every other day room refresh, beds aren’t made.||On the plus side, the bathrooms are nice and spacious. Maybe they should have installed rods to hang...