West Coast Motel Santa Ana — Hotel in Santa Ana

We needed to stay in this area for a very early appointment the next morning and were just using the room for a place to sleep. I hate to spend much whenever we need a place just to sleep verses staying for a few days or more. So I decided to give this a try by booking through TripAdvisor. Booking through TripAdvisor was a breeze, but the motel however was a disappointment. On the plus side check-in was smooth and easy. We arrived about 8pm and the lady behind the window was very nice and the aroma slipping through the pass through smelled delicious. I think they were having dinner when we arrived. I was presented with a credit card preauthorization which was higher than the amount quoted. I asked why and she explained they charge a $20 refundable deposit. So ok, paid and got two slips with codes she said were for the free Wi-Fi. ||||We stayed in room 124 on the ground floor. Although they appeared pretty full, there was plenty of parking and we got a spot two down from our room. The room was clean and smelled fine when we entered, absolutely no complaints at this point. ||||As it was a hot evening we instantly turned on the air and sought out ice. The ice machine across from the office requires a quarter to get ice. It would have been nice to know this at check-in as I did not have a quarter so back to the room I went. Upon returning from getting the ice I checked out the room further. There was a broken towel rack in the bathroom and as noted by others the pillows are really small (several had patches on the cases). Darn, forgot to bring our own as recommended so back to the office to request two pillows. The gentleman behind the glass was very nice and said he would bring them down to the room. As we were immediately leaving for a late dinner he said to call when we got back and he would bring the pillows to our room.||||Upon returning close to 11pm I called and he brought 1 regular sized pillow stating that is all they had. Next we found out that the Wi-Fi codes were good for only one device and one code did not work at all. Later as my wife was getting ready for bed she placed a wash cloth in the sink to ensure she did not lose a contact. She had a very unpleasant surprise as the wash cloth and hand towel were quite dirty and it turned out we only had one wash cloth, one hand towel, and one bath towel in a room for two. Called the desk twice, no answer, figured they were closed so I decided to call it a night and call the front desk in the early morning. We decided to rinse the hot day off. The bar of soap was so small that we used it up that evening. Added another bar of soap to the growing list of things to get in the morning. Next we discovered the sheets on the bed were one size smaller than the bed. I will say the bed, if we had regular size pillows and sheets, the bed would have been very comfy.||||Next morning we called and received everything we needed plus borrowed a hair dryer as one was not in the room. The service overall was very good. I would have given West Coast 4 stars except for the dirty washcloth and hand towel and the high number of minor nuisances. There is NO excuse for having dirty linens...

Me and my fiancé booked a room with the jacuzzi on March 11, 2025. While booking it said what time would we be there and we put 10 am. We had the room for one day. Day of we woke up early and head to the place around 10. When pulling up, it was kinda sketchy. Everyone was outside and doing their own things. While checking in, person 1 said our room wasn’t ready then I asked around what time would it be ready he said 10-20 minutes. I went back to the car and waited a bit till the time. I saw him go to a room. Then after 10-20 mins went by I go back in and person 2 said our room wasn’t ready till 11 or 12. I was kinda confused so I told him the person before told me a few minutes and he said that person is new and didn’t know what he was doing. We went to get breakfast and came back around 12 ish. Our room was ready. Got into the room. The room was good but, some spots of the room had light mold and holes. It made me feel grossed out. When we were using the jacuzzi only ONE JET was working. The shower curtain was not clean and had a giant hole where the circle goes onto the bar. The bed was UNCOMFORTABLE. The pillows were dirty and the towels had small minor stains from makeup or dirt. The room had a funny smell. The toliet paper holder was the worse and the bathroom door didn’t lock the lock part was missing. The cabinets were disgusting had like bubbles and holes and were not possible to open. When checking out we left really early around 6 am because we couldn’t sleep and was dissatisfied with the whole place. Apparently we didn’t put a deposit which I called day of it was a $50 deposit. I would NOT...

This is not a good motel. Yes the price is nice but our room didn’t even have the basic layout. The light in the bathroom wasn’t there so, you’ll have to shower and go to the bathroom in the dark. The smoke detector In The room wasn’t there, and that’s a safety violation, there wasn’t any lamps for the side of the bed so the main light had to be on I order to see which was to bright for night night time, there was no phone in the room to call front desk, and when we called off our cell phone, they didn’t answer, the bed spread was stained everywhere, you only get two thin pillows and ohh good luck washing your body with the soap that’s as big a quarter and doesn’t suds up, and one last thing, there’s a tv but you can’t turn it on because there is no remote. So again, price is great, but they can’t even accommodate the...