Hampton Inn & Suites Hershey Near The Park — Hotel in South Hanover Township

I arrived to this Hampton at 830pm on a recent Saturday, after a very long day with a 4 yo and 6 yo. There was a lacrosse tournament in the area and everyone was staying at this hotel. When we arrived, there were probably 100 or more rambunctious girls and their parents in the lobby area. They were having probably a big team dinner, and they were celebrating a birthday. It was crazy loud, and the young girls were understandably wild. Unfortunately, our room was directly at the lobby, and girls were camped out directly at our door, banging into it, screaming, screeching — I mean, being normal excitable kids on a trip. But it was pretty Unbearable for us, who were hearing all this and feeling the bangs on our door, and I had kids who needed to go to bed. I checked at the front desk — when would they require people to clear the lobby? 10pm. So another 1.5 hours of this? We couldn’t ask them to quiet down now or disperse by 9? No. Do you have any other rooms? No. Ok, so we have to leave then. (We drove 45 minutes to York to stay at a Marriott.) Can we get a refund? Yes, just call Expedia, Expedia has to give you the refund. We do that. Expedia says Hampton has to authorize the refund — and Hampton denies the refund. We try again - calling Hampton, I talk to someone at front desk who sympathizes and says they will talk to their manager and see if they can get me credit on my Hilton Honors account. That would be great. He takes my phone and email and says he will let me know. Three days go by— I call to check in. I end up talking to a Manager named Ricky — he says that Expedia has to approve the refund. We call Expedia, they say Hampton Inn has to give Expedia permission to give the refund. So I call Hampton Inn again and ask Ricky that if Expedia calls him, will he authorize a refund? He says YES. I say, Great - they will call in about 5 minutes. I hang up, call Expedia, let them know, Expedia calls and asks for Ricky, and Ricky says NO refund to Expedia. Ricky purposely lied to me that he would grant the refund, and he also purposely lied to me that Hampton Inn has nothing to do with granting the refund. He was zero help and treated me like an idiot every time we spoke on the phone. I’ve stayed at Hampton Inns since 2006. I’ve never had a bad experience. This was the first one and was awful. $400 down the drain and no...

Overall, we enjoyed our rooms and the hotel was clean and well kept. Breakfast was enjoyable. But the service is where it all went downhill.

We have never experienced such confusion and incompetence with regards to room rates. I spent 45 minutes making a reservation for 4, 2 queen bed rooms. They took my credit card information for 4 rooms at a rate of $137 a night each room, for 2 nights. As I was awaiting confirmation my call was dropped. I checked my email and received 4 room confirmations at different prices and room types than what was discussed, only 1 room having the correct room type and rate. 2 rooms were booked at $250 and another at $185.

I called the hotel directly to try to figure out what happened and spoke with Brit. She informed me that although I called the Hampton Inn phone number and pushed 1 for reservations, my reservation was made through expedia. Here's the kicker... the hotel confirmation emails all came from hilton not expedia, so that was false information. The bookings were made from their reservations department.

I then proceeded to spend an hour more on the phone with Brit, going over all the reservation information to rectify the rates. She told me a manager would call me back. Brit then returned my call only to tell me to call the hampton inn number to have them fix the rates.

I called the hampton inn number and they did correct the rates to what we were originally quoted. Great. We thought we were good to go. I called the hotel directly on 2 separate occasions to verify rooms and rates before we got there.

Upon checking in we verified rates for all 4 rooms. We checked into our 4 rooms and had an enjoyable stay, until it was time to checkout. It took 45 minutes to check out with Brit. She told me my credit card was charged twice for 2 of the rooms for a total of $304. She gave me 2 reciepts verifying this.

The very next day I try to use my credit card and it gets declined. Why you ask? Well what should have been 2 charges of $152 turned out to be 6 charges totaling over $1800!!!!!!

I am awaiting a response from management. I am outraged!!!!! I have now spent almost 4 hours trying to verify room rates and now trying to get my...

Our stay at this hotel was an absolute nightmare. Reservations were booked through Hilton’s rewards program for a family trip to Hershey Park. After our first evening at the park and settling into our 3rd floor suite we discovered that running the shower SETS OFF THE FIRE ALARM. After the first alarm most of the 3rd floor was in the hallway preparing to exit the building. The front desk had no idea anything was happening when we walked downstairs. The hotel employee (the only one in the building) tried to replace the battery in the residential smoke detector in our room. The smoke detector was HOT to the touch, a sure sign of safety and caution. Nothing worked to fix the issue. No others rooms available that they could move us to. $600 for two nights and 5 out of 6 of us could not bathe after spending a 95 degree day at a park… during a pandemic. The solution: remove all of the smoke detectors from our room! I’m sure thats safe and legal! After our 9pm fire alarms we opened the pull out sofa to find a dirty sheet covered in long black hairs. Yum! We would have been fine with the nasty pool area and kids sprinting up and down the hotel all night but they just added to the misery. The ac unit in the corner of the room sounded like a 747 trying to land. The dimming lights and dimming tv suggest an electrical issue at the property. We were promised a new suite when we returned from the park day 2. The hotel did not follow through with this. Instead we had to shuffle 4 kids and 2 adults to a different hotel room for showering only. While we were showering our front desk friend called our room relentlessly to find out when we were finished so they could lock the extra room when we were finished. GREAT customer service! I will be contacting the local fire department over the fire/smoke detector issue and the electrical issues. We expect a full refund for this nightmare of a hotel stay. STAY FAR AWAY FROM THIS HOTEL and if you wind up with...