Comfort Suites Southgate-Detroit — Hotel in Southgate

The room itself was nice. We had no complaints about the room other than there was no screen in the window and the windows unlocked which is a HUGE safety hazard especially for someone with kids. My stay was for my wedding, which included getting a block for my guests. Which was given but wasn't told how it works. I was never told my guests had a week to reserve or they wouldn't get the group rate, I was told they had until 3 days before the wedding to book. So my mom and most of my guests had to pay standard pricing. I was also never told they shouldn't call the 1800 number as it isn't accurate with group reservations. It wasn't until my family called to say they were told they couldn't get the group rate and they were sold out(which they weren't) that I had to call the hotel to figure out what was going on. When I booked my reservation I was told to call day of to see if I could get an early check in because they weren't sure they could get me in before 3. My wedding started at 4. But I was told I could probably get in at noon or 1. I called day of and the front desk was a little rude about us getting in before 1. I was a housekeeper for 5 years, someone could have cleaned that room first, only you (the housekeeper) dictate what rooms get cleaned in what order. My mom showed up at the hotel at 1245 and just asked the front desk if I had showed up yet so she could to go by room and the woman at the front desk yelled at my mom, telling her she told me I couldn't check in till 1 so come back later. And wouldn't let my mom check in till 1 either. I also had to get bedding for the pull out couch and more pillows for the pull out and front desk was rude about that, like I was interrupting her. My BIGGEST issue which I will be contacting the hotel itself about was after we checked out. My husband had realized he had left his very expensive watch behind and thinks he may have left something else behind as well. So we called the front desk and she said no one started cleaning our room yet so we should be fine to go back in. I get to my room and had asked the housekeeper if she had seen a watch or anything left behind. She said verbatim "No, I haven't even touched that side of the room yet". When I went to the end table(where my husband knew he left the watch) was the watch and my perfume and some money. The housekeeper had stripped the bedding and removed garbage off the end table so she saw our belongings sitting there and lied to me about it. She then followed me into the room(she was in the bathroom when I got there) and watched me as I went through everything to ensure nothing else was left behind. I turned and said I thought you hadn't touched over here yet and she just looked down and didn't say anything to me. This tells me she had no intention telling anyone stuff got left behind. Highly...

So I booked a week at the comfort inn southgate I had to originally book the room due to domestic violence abuse. I told the manager my kids father had followed me and I would like to transfer rooms while adding I wanted to extend the room for another week and my key card wasn’t working for some odd reason anyways . The manger looked at me and said we don’t do Extensions of rooms for weeks and reprogrammed my card and walked away. I already paid for the room which was non refundable i can’t believe how unprofessional the manager was why couldn’t I change rooms and to not take situations like this serious I had to park my car somewhere else and go to a Hotel down the street because I was so scared for me and my kids I come back the next morning which was today and same problem key card not working I ask for it to be re programmed and same manager looks at me and 2 of my kids and says when are you checking out ? She has all the information in front of her why is she asking ? It’s very unwelcoming I say Friday respectfully and she says that’s tomorrow… well duh today is Thursday!what are you getting at I’ve been in the hospitality, foodindustry, foodservice customer service management industry for a very long time and the way she coming off is so rude it really gives I don’t want you here I automatically assume it’s because of my race because there’s other white familys there not getting asking the same questions I will never book with comfort inn again and if anyone is facing any difficulties in life, I do not feel like you should spend your money at the comfort Inn please take your money elsewhere. They do not care about your safety at all and me and my kids have been in this room have not caused a problem because they’ve been at school and they just come to sleep so it’s not a disturbance.besides my baby I really feel like it’s just because the color of my skin. I am just really disappointed. I cannot believe that is a manager. I can’t wait for this room to be over with so I can take my money somewhere else. if you guys do not offer extended stays, I suggest you guys to remove it off Priceline app. It’s no reason I should be able to book for an extended stay and it not be honored. I will not be booking at the comfort Inn and maybe someone should teach your management team how to handle situations because there’s a lot of families that come to hotels to seek safety ! So if you are a family or a single mother fleeing any domestic violence or just seeking peace in general, the comfort Inn is not the place or maybe just this location but I suggest anyone in this situation to take their...

With regard to staff: you will not find a more accommodating group of people. In particular, Roye Frame the front desk manager is lovely. Have stayed at this location for many years to be close to family when in town. After they had passed away, it had been a couple of years since she had seen us. Had difficulty trying to book a last minute stay on the fly because the Choice Hotels website is flat-out terrible. But when I walked in to try to book face-to-face, she recognized my face and last name and was happy to help get me set up with a good rate for the night after some small friendly banter. With regard to the hotel itself: just manage your expectations, honestly. It's easy access for weary travelers off the freeway, so it sees a lot of foot traffic. Plus, you're in Southgate, MI, not Capital Hill, DC. They have recently updated the furniture, have previously updated the vanity a few years back (saw someone complain about being able to see the plumbing... wow! that's a bit dramatic). But anytime I've had an issue, they've offered to rectify however possible. If I need to switch rooms, they do so if available. If something's broken, they try to get me a replacement. Will always recommend strictly because the personnel are just out there trying to do their best. Don't walk in thinking you'll observe something similar to a $400 per night downtown NYC hotel. Perfect if you're just looking to eat your meal in peace, take a shower, and get some sleep, like most of us travelers. I'm just glad I'm giving my business to people that are working hard for it....