Chateau Motel — Hotel in Springettsbury Township

The owner is very rude. I was rushed to the hospital by ambulance one night around 7 or so. Got released, and made it home around 2am. My room was unlocked, which I'm glad because I left my key behind. But I walked in, and my room was empty. I couldn't even pay my cab driver because my wallet wasn't in the room. I still slept in the room for the night because i had nowhere to go, and was wearing hospital scrubs, socks, no shoes or coat. I didn't even have my phone. Got ahold of a phone to call her the next morning and her response was, since I was taken by ambulance, she didn't know if I was coming back, and rented my room out. All my stuff was put in her shed. I paid her on Saturday for an entire week, and this happened a Tuesday, and didn't get a refund. Then I finally get ahold of my belongings, and notice there is a lot of stuff missing. Me and my fiances brand new shoes, 2 brand new umbrellas, blankets, towels, and countless other things. So not only did she kick me out while hospitalized, she ripped me off on 4 days I paid for, stole my belongings with a monetary value of atleast 300, and refuses to answer any text messages when I ask about belongings. I stayed there for 6 months, paying 1,000 a month, never caused problems, always respected her, and this is how I get treated. Not to mention, when I first moved in, I was unaware of a leak in the roof, so overnight during a heavy rainfall, my basket of clean clothing had water dripping in it all night from the ceiling. Still to this day, the ceiling isn't fixed in that room, the toilet rarely flushes, the sink clogs, the tub trickles (not drips, actually has a steady stream) and the cold water handle for the tub is broke. The place is a mess!! I can't believe she...

The staff here have a real attitude problem. The first night I stayed this woman knocked on my door and woke me up at 5AM to let me know what time the check out was because she gave me a discount on the room she wanted me to leave earlier than the normal check out time. When I told her I was asleep and how rude it was to wake me up she told me I was not asleep because the TV was on and she felt it was completely appropriate to tell me the check out time in this fashion. When I went to renew my room the next morning the office doors were locked and there were no staff to be seen for several hours so I waited in my room until someone showed up and they tried to charge me for the extra hours I stayed in the room waiting to renew the room. The man working at the office was outside smoking a cigarette and drinking a beer and gave me a lot of attitude when I had to run back to the room to get my wallet and pay for another night telling me to hurry up because he has...

This hotel is the worst I have ever stayed at. The room was nasty and the Asian owner Kim wanted me to put the same sheets back on the bed because I had my own to use when i leave. Who does that? That was crazy never heard of putting sheets back on the bed before I leave. Also there was no heat the two weeks I was there. The shower curtain was nasty also smelled like stale cigarettes in the room. The walls are very thin you could hear the neighbors fighting every night and screaming at each other yelling for someone to call the cops. Also I had AAA I was told they didn't recognize nor give discounts but when you walk in there are posters of AAA on the walls. Also when you leave your room the owners come in without your permission and go through your things. This place need to be condemned! Would give a zero rating but it...