The Hartness House — Hotel in Springfield

I think some of the horrible reviews may be from businesses that are in conflict with this one FYI.

One thing to note: there is a mansion with rooms in the old house and there are hotel rooms that extend out behind the old house. If you book a mansion room it will be more expensive and in the main house. If you book a cheaper hotel room it will be behind the main house and are more simple. Other reviewers seem to be confused by this.

The old house is beautiful. I feel like it has recently gone through renovations. They are apparently renovating some of the third floor rooms currently. I did have a night when the place was completely empty, it was pretty cool. You could be afraid but why not just be amazed at this amazing old house. There was coffee, and snacks in the parlor for guests. Nothing special but certainly ample and available. The main areas of the house were available for lounging or relaxing.

I had a queen room. It was decent. Mattress appeared to be newer and was comfortable. Bathroom was basic but clean. There was a small desk area with a stool that was OK for working. (But I did opt to go to the local Black Bear coffee where they have internet and a seating area that you can work in.) Rooms are quite, but you can hear hallway noise. That said there wasn't much. My first night I don't think there were any guests, but each night after there were more.

Main doors were pass code locked. As was my room. That system was a little clunky but it worked well enough. They will contact you with your pass code and also leave a letter at the front of the house with your codes written. There is parking out back by the hotel rooms and plenty at the front of the house. One reviewer said the parking was on a hillside but this isn't true and makes no sense having just been there.

As said it appears they are updating and have painted and worked on the main house. It was an interesting and enjoyable experience. I would stay here again if in the area. And next time I would probably opt to stay in the old house for the experience. Do not expect a new non querky situation. It is not advertised as that, and it isn't. But it is comfortable, enjoyable and interesting. And worth the value...

I recently got married at the Hartness House Inn. This was our second stay and I chose this place for it's vintage character and old-time charm. My wedding was a small affair with just 8 family members and close friends. Although the Inn is very large, all my guests and I always felt comfortable like we were at home. It was especially convenient to have all my close friends and relatives stay close together for this weekend.

My wedding package came with many things but I will always fondly remember the gorgeous suite with fireplace. The living room was large and we invited our friends to join us and spend time together yakking, snacking, and enjoying ourselves by the warm fire.

I must admit that I spent almost no time planning my wedding. After meeting with Alla and Lena on our first visit, they planned a complete wedding ceremony and reception for us. It included a private ceremony room, arranging a Justice-of-the-Peace, a photographer, my bridal flowers, and organizing a reception dinner for everyone in one of their dining rooms. After the wedding ceremony, the photographer took us around the inside and outside of the property to get some very beautiful pictures of our wedding and our guests. The reception dinner was spectacular and everyone complimented the staff and chef on a great job. The following morning at breakfast we received all our photographs, and with our guests, looked at them on my laptop -- I was very happy.

The hosts, Alla and Alex, are delightful and warm people. Always with a smile, they answered my husband's many questions about the inn -- but be careful there is a lot of history to recount. The staff was terrific, always helpful and knowledgeable about the local area. They planned trips for some of my guests to interesting nearby attractions. This place is lovely and offers a lot of character; like staying at your wealthy relatives home for the weekend. I recommend the Hartness House to everyone and can't wait to come back to celebrate our...

Hartness House is a beautiful 100-yr.-old home converted to an inn. An institutional compound has been built behind it where most of the rooms are located. My room was clean and quiet. It looked out over a beautiful garden vista. I'll never stay there again because: 1) There are no humans present. This doesn't sound terrible but I learned that having competent, welcoming human beings are important to feeling comfortable in a hotel/inn. 2) The system they use for check-ins is something called Lynx, which at one point informed me that I did not have a reservation, though I had already paid hundreds of dollars for one. Lynx also apparently controls security at the compound. 3) After a long day of driving and business meetings, when I arrived back at my room at 10:30pm, Lynx would not unlock the door. Four tries later, it worked. But with the knowledge that there was no one at a front desk (there is no front desk), no baggage handlers or maintenance or concierge on the premises, this was actually a scary experience. 4) "Check-in/check-out" involves a screen that one doesn't even encounter if one doesn't happen to enter the house, which requires a password. 5) If you enter the house to access the human-less table of muffins and coffee in the morning, there are Louis Armstrong records playing on a device in the lobby - the records are great, but in a deserted house it's eerie, kind of like a horror film. Seems like whoever owns the house took care to restore it and thought they should make some money off it, which is fine. Too bad they don't know enough or care enough about their customers' experience to actually staff the place. But I guess they're "disrupting the hospitality...