Best Western Mountain View Inn — Hotel in Springville

booked our room via the app - my fault I guess that I didn't click through to the whole hotel details and assume that any significant information would be highlighted with the hotel info on the app - because when we arrived at 3:30pm and discovered there are no elevators at the hotel and I requested a first floor room (due to mobility limitations), the front desk clerk was anything but helpful. With something like that - accessibility - it should be in a pop-up message on the app, or listed in each room description as you can't find the information without going to the main page for the hotel directly and scrolling near to the bottom of the page. Heck, I saw alert notices on other hotels that the pool is closed, or there are renovations going on. Something like accessibility limitations (aka no elevators) should be abundantly clear. When I requested he switch us then to a different room type that would be first floor - he just shrugged stating the 'system wouldn't allow it' - and there were no first floor rooms available in the room type we requested. When I requested he just cancel our room reservation then because - accessibility - he said because we used some points to pay for the room (his excuse for not changing our room type) and 'we have a 24-hour cancellation policy' and inferred we'd have to pay for the room anyway. He stated he 'knows its on the website' that there are no elevators - and didn't seem to care at all. In all honesty - due to outside circumstances and driving for well over 10 hours to arrive at the hotel I was admittedly short with the clerk, but the absolute disregard for the matter scraped my already frazzled nerves. I spoke with my husband and shared the front desk agents attitude and disregard, he stated he would help me up & down the stairs and we'd just hope there were no emergencies in the hotel for the one night we slept there. So - we were given a second floor room.

We entered the room to find a blood stain on the comforter - near the foot of the bed... but after my 'experience' with the front desk clerk, my husband said since the sheets appeared clean as well to just deal with it for the one night. Everything else in the room appeared to be in good condition except for the giant crack down the wall, but that seemed just cosmetic.

We went to dinner and returned for showers and some sleep. If I had been there on my own, I would have been stuck in the shower until housekeeping came in the next day. The door would close fairly easily, but I could not get it open by myself. My husband even took a few minutes to be able to get it open. When he looked closer at it, he said the bottom track for the sliding door appeared to have been bent and that's what was causing the difficulty.

The other issues we had with the room - the TV 'blacking out' (but sound would still come thru) if we changed the channel too many times was a touch annoying, but hey - at least we weren't trapped.

Breakfast the next morning was decent - though the breakfast room was very small and uncomfortably packed.

When we checked out - we let the morning front desk person know about the blood stain, the shower, and the TV. There was no apology, no concern conveyed - nothing... Just a response of 'I'll let housekeeping know' and 'all rooms are having the same TV issues (though the TV was the very least of...

We stayed here a night last week, just happened to be me and my wife's wedding night. Since we couldn't afford to leave town with four children we decided we would go somewhere that had fairly good reviews. Things started off okay until we got in the Jacuzzi tub and it was in pretty rough shape. Some of the jets worked and some of them didn't and it drained little by little without pulling the plug....no big deal compared to the rest of our night into the morning. About 3:00 a.m. we were awoken by men who were drunk and fighting across the hallway. Also smelled like weed and we later learned it's because they were smoking weed as well. It didn't end here. The cops were called and the men refused a room search without a search warrant. This meant the cops had to detain the men until the search warrant could be signed by a judge. One of the drunk, disorderly men resisted arrest. The cops had to forcefully get him into handcuffs. During that process he was basically slammed into our door and then onto the floor outside of our room. The yelling and shouting continued well into the early morning. After the disorderly man was taken downstairs the other men were sat onto a couch in the hallway literally a foot from our door. We listened to this man go on and on about the whole process and how they would find weed in the room when they searched it. About how he liked to play Frisbee golf, and how every time he got together with this group of friends, they always got in trouble. None of these circumstances is the fault of Best Western, however the way they handled it for the guests staying there on the night of March 24th is a complete joke, especially for those of us who got no sleep between the hours of 2:00 a.m. (The men were rowdy before they started fighting) and 7:30 a.m. when it all finished up. We were given a 25% discount for our trouble and basically no sleep throughout the night. We could have stayed home and had a better time, but we figured being our wedding night we would go out and stay in a hotel, we will think better about where we stay next time. Being compensated with a free night stay or something seeing as how all of this went on basically in our room would have been satisfactory. Dropping my bill $40 is absolutely not. I would not recommend this hotel for the sheer fact that when something out of their control does happen, they aren't willing to really make it worth it to their paying customers. I will not be staying at a Best Western again, especially the Mountain View Inn, in...

Unclean! Unethical! Stay elsewhere!

I stayed at this establishment on the night of April 21, 2018, while driving cross-country for residential move. I have two adult [fixed] cats, and so, requested a pet-friendly room and gave notice that I would be arriving late in the evening for check-in.

While the ladies at the evening desk were pleasant, the room in which I was staying reeked strongly of urine and other pet scents. (See first two photos.) The floor and walls were heavily damaged. I quickly took photos and went to the front desk to show them the state of the room. I had been made to sign a lengthly pet waiver during check-in and paid a $20 pet fee, but did not want to be blamed for the damage.

Upon seeing the photos, I was moved to a room a few doors down. I took other photos of small damages to the walls and carpet again [timestamped]. (Photos below. Not shown - heavy mold in shower area and discolored towels.)

I set up a litter box in the bathroom, as it had hard flooring. In the morning, upon check-out, the room was tidy, save for a small amount of litter on the bathroom floor. (Unfortunately, I had no broom to sweep it up. Apparently the $20 pet fee did not cover general sweeping of a bathroom... which I feel should be happening after every visit, regardless of pet status? )

A few days later, I received an additional $60 charge on my card. When I called Best Western, they claimed that there was "excessive" litter and that it had been tracked onto the carpet, which they claimed had to be steam cleaned. Litter only needs to be swept and/or vacuumed. Steam would create a mucky mess, so I am inclined to believe this was a fabrication in an attempt to scam additional fees out of a guest. (Especially considering that there was minimal litter in the box, which was placed in the far corner of the bathroom and there was very little litter outside of the box when I cleaned to leave the morning of the 22nd.)

I have now called this Best Western four times, and very politely explained the situation - that I feel a total of $80 is a completely unfair additional charge for my stay - and have asked if a manager was available with which to speak, since I understand that generally such a matter needs to be resolved by a manager. I have somehow missed being able to speak to a manager every single time, so messages have been taken - but I have not yet been called back, although each time I was assured this would take place.

Save yourself the headache! Book a hotel...