Chocksett Inn — Hotel in Sterling

It looks like a nice place upon arrival, but after that it all changes. Made our reservations months ago to attend a wedding that thankfully was not there. Was told you receive better pricing if you book online, as "ALL ROOMS" except for suites are the same...WRONG! From the moment we checked in for a 2-night stay, our keys did not work. The lock system is not hard to figure out, but I was told more than once that I was doing it wrong and to keep my keys away from anything magnetic. I assured them (being a former hotelier) that I knew what I was doing and emphasized that the key's that were put in my key holder at check-in did not work when I removed them from the key holder a few minutes later. I suggested that maybe the lock should be checked, but I was told there was nothing wrong with the lock. So, from Thursday afternoon, until Saturday morning, I had to go to the front desk at least 5 different times to get my keys remade.||||Now, I realize rooms are not always the same in size, but you would think that the amenities would be the same, but NOT HERE! When I called the front desk and asked where the refrigerator was in my room, I was told that all "04" rooms do not have refrigerators because they're near the elevator...REALLY? So, what should I do with my beverages and fruit that I’d like to keep cool...you can bring them downstairs and put them in the lobby refrigerator and then get them as you need them. Mind you the rates at this inn are not cheap and I'm being charged an average $182 a night (rates are higher on Friday & Saturday, which I understand). Everyone else in my family had nice sized rooms, with refrigerators, microwaves, etc., so no matter what, I had to travel to another location to keep my items cold. I also mentioned that 1 of the 3 lamps in the room didn't work and they said that it would be checked, but it never was...and I'm not just talking about a bulb, the outlet at the base of the lamp for plugging in a laptop or phone charger also didn't work.||||As mentioned in another a previous guest review, the TV is in a terrible location for watching from the sofa or the bed, the coffee maker is a joke only allowing for 1 cup of coffee, but you can buy coffee in the lobby for $2; and when we went to use the bathroom, our room was missing facial tissue (empty box) and toilet paper...and the toilet howls after flushing, which is quite annoying. It reminded me of the “Botox Guy Laugh”, from the movie “Just Go with It”. But, never fear, because if you want anything during your stay, you just have to go to the lobby to get it, as they only do room cleaning for long term stays of a week or more. I spent so much time at the front desk, I felt like I worked there! This inn is not customer-service oriented; this inn capitalizes on having a wedding venue. It also lists itself as a B&B, but breakfast doesn’t exist. ||||I brought all of my complaints to the front desk and expected some form of compensation for my many inconveniences, but I was told the only person who can help me is the Manager, but she's not here. The person did make a list of my complaints and said they were sorry to hear this and will pass it along to the Manager. I do not think anything will come of it, so all I can say is, be aware, this is what you get for paying $400. You get more at a Hampton Inn...

It looks like a nice place upon arrival, but after that it all changes. Made our reservations months ago to attend a wedding that thankfully was not there. Was told you receive better pricing if you book online, as "ALL ROOMS" except for suites are the same...WRONG! From the moment we checked in for a 2-night stay, our keys did not work. The lock system is not hard to figure out, but I was told more than once that I was doing it wrong and to keep my keys away from anything magnetic. I assured them (being a former hotelier) that I knew what I was doing and emphasized that the key's that were put in my key holder at check-in did not work when I removed them from the key holder a few minutes later. I suggested that maybe the lock should be checked, but I was told there was nothing wrong with the lock. So, from Thursday afternoon, until Saturday morning, I had to go to the front desk at least 5 different times to get my keys remade.||||Now, I realize rooms are not always the same in size, but you would think that the amenities would be the same, but NOT HERE! When I called the front desk and asked where the refrigerator was in my room, I was told that all "04" rooms do not have refrigerators because they're near the elevator...REALLY? So, what should I do with my beverages and fruit that I’d like to keep cool...you can bring them downstairs and put them in the lobby refrigerator and then get them as you need them. Mind you the rates at this inn are not cheap and I'm being charged an average $182 a night (rates are higher on Friday & Saturday, which I understand). Everyone else in my family had nice sized rooms, with refrigerators, microwaves, etc., so no matter what, I had to travel to another location to keep my items cold. I also mentioned that 1 of the 3 lamps in the room didn't work and they said that it would be checked, but it never was...and I'm not just talking about a bulb, the outlet at the base of the lamp for plugging in a laptop or phone charger also didn't work.||||As mentioned in another a previous guest review, the TV is in a terrible location for watching from the sofa or the bed, the coffee maker is a joke only allowing for 1 cup of coffee, but you can buy coffee in the lobby for $2; and when we went to use the bathroom, our room was missing facial tissue (empty box) and toilet paper...and the toilet howls after flushing, which is quite annoying. It reminded me of the “Botox Guy Laugh”, from the movie “Just Go with It”. But, never fear, because if you want anything during your stay, you just have to go to the lobby to get it, as they only do room cleaning for long term stays of a week or more. I spent so much time at the front desk, I felt like I worked there! This inn is not customer-service oriented; this inn capitalizes on having a wedding venue. It also lists itself as a B&B, but breakfast doesn’t exist. ||||I brought all of my complaints to the front desk and expected some form of compensation for my many inconveniences, but I was told the only person who can help me is the Manager, but she's not here. The person did make a list of my complaints and said they were sorry to hear this and will pass it along to the Manager. I do not think anything will come of it, so all I can say is, be aware, this is what you get for paying $400. You get more at a Hampton Inn...

It looks like a nice place upon arrival, but after that it all changes. Made our reservations months ago to attend a wedding that thankfully was not there. Was told you receive better pricing if you book online, as "ALL ROOMS" except for suites are the same...WRONG! From the moment we checked in for a 2-night stay, our keys did not work. The lock system is not hard to figure out, but I was told more than once that I was doing it wrong and to keep my keys away from anything magnetic. I assured them (being a former hotelier) that I knew what I was doing and emphasized that the key's that were put in my key holder at check-in did not work when I removed them from the key holder a few minutes later. I suggested that maybe the lock should be checked, but I was told there was nothing wrong with the lock. So, from Thursday afternoon, until Saturday morning, I had to go to the front desk at least 5 different times to get my keys remade.

Now, I realize rooms are not always the same in size, but you would think that the amenities would be the same, but NOT HERE! When I called the front desk and asked where the refrigerator was in my room, I was told that all "04" rooms do not have refrigerators because they're near the elevator...REALLY? So, what should I do with my beverages and fruit that I’d like to keep cool...you can bring them downstairs and put them in the lobby refrigerator and then get them as you need them. Mind you the rates at this inn are not cheap and I'm being charged an average $182 a night (rates are higher on Friday & Saturday, which I understand). Everyone else in my family had nice sized rooms, with refrigerators, microwaves, etc., so no matter what, I had to travel to another location to keep my items cold. I also mentioned that 1 of the 3 lamps in the room didn't work and they said that it would be checked, but it never was...and I'm not just talking about a bulb, the outlet at the base of the lamp for plugging in a laptop or phone charger also didn't work.

As mentioned in another a previous guest review, the TV is in a terrible location for watching from the sofa or the bed, the coffee maker is a joke only allowing for 1 cup of coffee, but you can buy coffee in the lobby for $2; and when we went to use the bathroom, our room was missing facial tissue (empty box) and toilet paper...and the toilet howls after flushing, which is quite annoying. It reminded me of the “Botox Guy Laugh”, from the movie “Just Go with It”. But, never fear, because if you want anything during your stay, you just have to go to the lobby to get it, as they only do room cleaning for long term stays of a week or more. I spent so much time at the front desk, I felt like I worked there! This inn is not customer-service oriented; this inn capitalizes on having a wedding venue. It also lists itself as a B&B, but breakfast doesn’t exist.

I brought all of my complaints to the front desk and expected some form of compensation for my many inconveniences, but I was told the only person who can help me is the Manager, but she's not here. The person did make a list of my complaints and said they were sorry to hear this and will pass it along to the Manager. I do not think anything will come of it, so all I can say is, be aware, this is what you get for paying $400. You get more at a Hampton Inn...